Customer liaison Work, Jobs in Birmingham, Eng (with Salaries)

Customer Liaison Advisor
NPS Law —Solihull
- £25,000 - £26,000 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Free parking
Quick apply
3d
Service Administrator/Co-ordinator
RDS Limited —Birmingham
- £26,000 - £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- English
- Free parking
Quick apply
Customer Services Team Adviser
Advisory, Conciliation and Arbitration Service —Birmingham
- £30,120 - £30,995 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
3d
Tenant Liaison Officer
Liberty —Birmingham
- £29,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
2d
Customer Service Adviser
Abbott's Security —Dudley
- £13.50 - £14.00 an hour
- Part-time
- Microsoft Word
- English
- In-person
- Annual leave
Quick apply
11d
Community Liaison & Tenant Experience Co-ordinator
L7 Management LLP —Birmingham
- £24,420 - £28,000 a year
- Full-time
- Hospitality
- Customer service
- Organisational skills
Quick apply
6d
Resident Ambassador- Front of House Concierge
Moda Living —Birmingham
- £25,500 - £27,500 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
- Flexible schedule
Quick apply
Helpdesk Scheduler
Emcor —Birmingham
- Full-time
- Computer literacy
- Employee assistance programme
- Referral programme
Quick apply
Complaints and Compliance Officer
Medical Expert Witness Alliance (MEWA) LLP —Birmingham
- £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
4d
Customer Services Operations Manager
Walsall Housing Group —Walsall
- £59,331 - £62,356 a year
- Full-time
- Communication skills
- Negotiation
- Annual leave
1d
Customer Relationship Manager
nGeneration —Tipton
- £32,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Export Coordinator / Warehouse Administrator
SCC —Birmingham
- £31,000 a year
- Monday to Friday
- Hybrid work
- Organisational skills
- Warehouse experience
- Communication skills
Security Officer
ISS Facility Services —Birmingham
- £14.39 an hour
- Night shift
- Microsoft Word
- Microsoft Excel
- Customer service
Client Liaison & Customer Experience Coordinator
Prime Oak / Whitlock & Lowe —Wolverhampton
- £13.00 - £13.50 an hour
- Part-time
- Sales
- Customer service
- Microsoft Office
- Free parking
Quick apply
Member Support Administrator
Bluline Health Ltd —Worcester
- £26,364 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
4d
Housing Officer
Trident Group —Birmingham
- £31,418.09 - £37,384.00 a year
- Full-time
- Customer service
- Annual leave
- Employee assistance programme
Quick apply
3d
Shift Manager - Birmingham Cash Centre
Loomis UK —Birmingham
- £32,000 - £35,000 a year
- Full-time
- Management
- Leadership
- Annual leave
- Employee assistance programme
Managed Stations Customer Service Assistant
Public Sector Resourcing —Birmingham
- Full-time
- English
9d
Disease Claims Handler
Davies —Birmingham
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- IT
- Employee assistance programme
- Employee discount
Quick apply
5d
Associate Customer Relationship Manager
nGeneration —Birmingham
- £28,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply

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customer liaison jobs near birmingham, eng

Customer Liaison Advisor

NPS Law
Solihull

Quick apply

Job details

Permanent | Full-time
£25,000 - £26,000 a year
3 days ago

Benefits

Free parking
Company pension
On-site parking

Qualifications

Customer service
Microsoft Office
Administrative experience
Organisational skills
Front desk
Communication skills

Full job description

ABOUT NPS LAW

NPS Law is a respected and professional legal firm committed to delivering exceptional client service and expert legal guidance. We pride ourselves on maintaining the highest standards of professionalism, integrity, and client care. Our team works collaboratively to provide comprehensive legal solutions across conveyancing, and we are dedicated to creating a supportive and professional working environment.

ROLE OVERVIEW

The Customer Liaison Assistant is the vital first point of contact for NPS Law, serving as the professional face and voice of our firm. This role is essential to our operations, ensuring that all incoming calls are handled with professionalism and efficiency. The successful candidate will manage call distribution, relay information accurately to appropriate team members, and maintain seamless communication between clients and staff. This position requires exceptional customer service skills, a professional demeanor, and the ability to work effectively within a fast-paced legal environment.

KEY RESPONSIBILITIES

· Answer all incoming calls promptly and professionally, providing a courteous and helpful first impression

· Listen carefully to callers' requirements and direct them to the appropriate department, team member, or service

· Take accurate and detailed messages, ensuring all relevant information is captured and communicated promptly

· Manage call distribution and prioritization based on urgency and departmental needs

· Maintain comprehensive records and communication logs using firm systems and applications

· Utilize computer systems, practice management software, and office applications efficiently and accurately

· Provide administrative support to the wider team as required

· Ensure confidentiality and professionalism in all client interactions

· Contribute to a positive and collaborative team environment

REQUIRED SKILLS AND EXPERIENCE

· Excellent and professional telephone manner with the ability to communicate clearly and courteously

· Outstanding customer care and interpersonal skills with a genuine commitment to client satisfaction

· Proficiency with computer systems and office applications (Microsoft Office, email systems, etc.)

· Strong ability to multitask and prioritize effectively in a busy environment

· Excellent organizational skills with keen attention to detail

· Professional written and verbal communication skills

· Ability to remain calm and professional under pressure

· Reliable and punctual with a strong work ethic

DESIRABLE SKILLS AND EXPERIENCE

· Previous experience working in a legal or professional services environment

· Familiarity with practice management software or legal case management systems

· Additional language skills (particularly European languages)

· Experience in a customer-facing reception or administrative role

· Knowledge of legal terminology and procedures

PERSON SPECIFICATION

· Professional and courteous demeanor at all times

· Keen attention to detail with accuracy in message-taking and record-keeping

· Problem-solving mindset with the ability to handle queries and issues constructively

· Team player attitude with a collaborative approach to working with colleagues

· Reliability and dependability with consistent attendance and punctuality

· Discretion and professionalism in handling confidential information

· Positive attitude and willingness to learn and develop within the role

· Flexibility and adaptability to changing priorities and workloads

Pay: £25,000.00-£26,000.00 per year

Benefits:

Company pension
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer liaison jobs in birmingham, eng

Customer Liaison Advisor

Service Administrator/Co-ordinator

Customer Services Team Adviser

Tenant Liaison Officer

Customer Service Adviser

Community Liaison & Tenant Experience Co-ordinator

Resident Ambassador- Front of House Concierge

Helpdesk Scheduler

Complaints and Compliance Officer

Customer Services Operations Manager

Customer Relationship Manager

Export Coordinator / Warehouse Administrator

Security Officer

Client Liaison & Customer Experience Coordinator

Member Support Administrator

Housing Officer

Shift Manager - Birmingham Cash Centre

Managed Stations Customer Service Assistant

Disease Claims Handler

Associate Customer Relationship Manager

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