We are a growing business operating multiple luxury home and lifestyle brands, and we are seeking a confident, articulate, and professional Client Liaison & Customer Experience Coordinator to join our team.
This role is primarily telephone-based, acting as a key point of contact for prospective and existing clients. You will be handling incoming and outgoing calls to individuals who have already expressed an interest in our products and services. There is no cold calling involved.
Your responsibilities will include conducting customer feedback calls, service check-ins, appointment follow-ups, and maintaining regular communication with prospective clients to ensure they receive an exceptional customer experience from their initial enquiry onwards.
In addition to telephone duties, you will undertake associated administrative tasks, including updating CRM systems and databases, recording call outcomes, and composing professional emails where required.
Key Responsibilities
- Making and receiving calls to prospective and existing clients
- Conducting customer feedback and service follow-up calls
- Supporting prospective clients throughout their enquiry journey
- Assisting with appointment confirmations and client communications
- Maintaining accurate records within the company CRM system
- Updating databases and recording detailed call notes
- Drafting and sending professional emails where required
- Providing administrative support to the wider customer experience and sales teams
The Ideal Candidate Will Have
- An exceptional telephone manner with clear, confident, and professional communication skills
- A well-spoken, articulate, and polished approach, capable of representing luxury brands to a high standard
- A warm, engaging, and professional tone of voice
- Excellent interpersonal and customer service skills
- Strong organisational and administrative abilities
- Excellent attention to detail and accuracy
- Confidence using CRM systems, databases, Microsoft Office, and email platforms
- The ability to build rapport and communicate effectively with clients from a wide range of backgrounds
- Previous experience in customer service, client liaison, reception, telephony, or administration is desirable
What We Offer
- Part-time hours offering flexibility and work-life balance
- A supportive and friendly office environment
- The opportunity to work across multiple established luxury home brands
- The chance to be part of a growing and ambitious business where customer experience is at the heart of everything we do
Location: Office Based, Wombourne
Hours: Approximately 9:00am – 3:00pm (or similar), 3–5 days per week
Salary: Competitive, dependent on experience
This role would suit a professional and personable individual who enjoys speaking with people, takes pride in delivering outstanding customer service, and can confidently represent premium brands with professionalism and enthusiasm.
Pay: £13.00-£13.50 per hour
Benefits:
- Free parking
- On-site parking
Work Location: In person
