Customer relationship executive Work, Jobs in Birmingham, Eng (with Salaries)

Customer Resolution Officer
Midland Heart —Birmingham
- £39,637 a year
- Communication skills
4d
Business Development Executive
Aldridge Security —Birmingham
- From £27,742 a year
- Full-time
- CRM software
- Business development
- In-person
- Free parking
- Employee discount
Quick apply
Entry-Level Account Executive (HF1353751)
Flourish —Wolverhampton
- £35,000 a year
- Full-time
- Hybrid work
- Communication skills
Quick apply
Customer Relationship Executive
Southern Communications Limited —Birmingham
- £32,000 a year
- Full-time
- Organisational skills
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
11h
Entry Level Account Executive - Tamworth
Flourish —Tamworth
- £35,000 a year
- Full-time
- Hybrid work
- Communication skills
Quick apply
Sales Executive
Gallagher —Brierley Hill
- £30,000 - £32,000 a year
- Full-time
- Customer service
- Computer literacy
- Maths
- Free parking
- Annual leave
Quick apply
Customer Retentions Specialist
Paul Rigby Group —Birmingham
- £28,089.10 - £32,000.00 a year
- Full-time
- CRM software
- Computer literacy
- Organisational skills
Quick apply
Head of Corporate Operations
Focus Group —Birmingham
- Up to £80,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Travel
Quick apply
Groups, Conference and Events Sales Executive
Hilton —Birmingham
- £27,142.07 a year
- Full-time
- Hotel
- Employee stock purchase plan
- Annual leave
12d
Sales Executive
Integraflow Limited —Stourbridge
- £35,000 - £45,000 a year
- Full-time
- Sales
- Business development
- In-person
- Free parking
Quick apply
12d
Customer Resolution Manager
Midland Heart —Birmingham
- £59,291 a year
- Team management
- Leadership
4d
Telesales Agents
Emerald Green Energy Ltd —Solihull
- Weekend availability
- Travel
- In-person
- Communication skills
- Free parking
Quick apply
Customer Services Team Adviser
Advisory, Conciliation and Arbitration Service —Birmingham
- £30,120 - £30,995 a year
- Part-time
- Presentation skills
- Communication skills
8d
Telesales Executive
Elis —Birmingham
- Up to £28,000 a year
- Communication skills
- Negotiation
- Employee assistance programme
Sales Executive
WeBuyAnyCar —Birmingham
- £28,200 - £35,220 a year
- Rotating shift
- Customer service
- IT
- Communication skills
Quick apply
Telesales Sales Executive
BT Local Business Birmingham to Hereford —Birmingham
- £25,420 - £30,000 a year
- Full-time
- CRM software
- Business development
- In-person
- Annual leave
- Employee assistance programme
Quick apply
1d
Communications Executive (Administrator)
Innovus —Worcester
- £25,000 - £30,000 a year
- Full-time
- Bachelor's degree
- Organisational skills
- Computer skills
Quick apply
1d
Fundraising Executive (Community Funding and Small Grants)
Midlands Air Ambulance Charity —Shifnal
- £28,000 - £30,000 a year
- Full-time
- Hybrid work
- CRM software
- Administrative experience
- Free parking
- Store discount
Quick apply
B2B Mobile Sales Executive
BT Local Business Birmingham to Hereford —Birmingham
- £25,420 - £30,000 a year
- Full-time
- CRM software
- Business development
- In-person
- Annual leave
- Employee assistance programme
Quick apply
Sales Executive
Powerforce —Birmingham
- £25,000 - £26,500 a year
- Full-time
- Merchandising
- Employee discount
- Life insurance
13d

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customer relationship executive jobs near birmingham, eng

Customer Resolution Officer

Midland Heart -
Birmingham

Apply Now

Job details

Permanent
£39,637 a year
4 days ago

Qualifications

Client engagement
Complaint handling
Customer interaction
Root cause analysis
Communication skills

Full job description

This is an exciting time to join our Customer Resolution service and play a key role in delivering positive outcomes for our tenants and customers. Working within a team as a Customer Resolution Officer, you'll take ownership of complaints from receipt through to resolution, looking beyond the immediate issue to understand what has happened, establish root causes and identify what we can learn and do differently.

The Role

We see complaints as an important opportunity to listen to our tenants, understand their experiences and make sure we get things right. We want every tenant who raises a complaint to feel heard, treated with empathy and confident that someone is taking ownership of their concerns.

As a Customer Resolutions Officer you'll manage a caseload, working closely with colleagues across Midland Heart to investigate complaints thoroughly and impartially, ensuring we deliver an accessible, fair and effective service that meets the requirements of the Housing Ombudsman's Complaint Handling Code and, importantly, delivers for our tenants.

You'll also play an important role in identifying root causes, trends and service failures, using complaint insight to support learning and meaningful service improvement.

Responsibilities include, but aren't limited to:
Own both stage 1 and stage 2 complaints from receipt to resolution, leading thorough, impartial and evidence-based investigations and delivering timely outcomes in line with the Housing Ombudsman's Complaint Handling Code.

Listen empathetically to tenants, understand their experience and identify remedies to resolve concerns where appropriate.

Collaborate across teams to gather evidence, challenge where necessary and establish root causes, identifying trends, service failures and learning that can prevent repeat complaints.

Manage enquiries from MPs, Councillors, the Executive Team and the Housing Ombudsman Service, coordinating information, preparing clear responses and ensuring actions and deadlines are met.

Maintain accurate records and share insights, case studies and learning with the Customer Resolution Manager and relevant teams, to support service improvements and better tenant outcomes.

Our ideal candidate? You'll be an experienced complaints, customer resolution or customer service professional who understands the importance of listening to people, taking ownership and finding solutions. Your CV and cover letter will demonstrate:

Experience of complaint handling, ideally within a regulated environment and with knowledge of the Housing Ombudsman's Complaint Handling Code.

The organisation, resilience and accountability to manage a high-volume caseload, including complex and challenging complaints.

Strong investigation and problem-solving skills, with the ability to gather and evaluate evidence, establish root causes, identify appropriate remedies and make fair, balanced decisions.

Excellent communication and relationship-building skills, evidencing experience of working across teams, constructively challenging where necessary and producing clear, accurate and empathetic written responses.

Please be advised that, due to the high-profile nature of this role, you will need to be prepared to work on-site a minimum of 3 days per week.

Who are Midland Heart? We're one team working together for our tenants; a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we're here to develop your potential.

Interested? Please see a link to the Role Profile below. Applying is easy - simply register on our candidate portal and submit your CV and Cover Letter.

Applications provisionally close at midnight on Sunday 30 th August . Please be advised that we reserve the right to close applications prior to this date, dependant on the volume of applications received.

We're proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.

Apply Now

Refine Your Search

customer relationship executive jobs in birmingham, eng

Customer Resolution Officer

Business Development Executive

Entry-Level Account Executive (HF1353751)

Customer Relationship Executive

Entry Level Account Executive - Tamworth

Sales Executive

Customer Retentions Specialist

Head of Corporate Operations

Groups, Conference and Events Sales Executive

Sales Executive

Customer Resolution Manager

Telesales Agents

Customer Services Team Adviser

Telesales Executive

Sales Executive

Telesales Sales Executive

Communications Executive (Administrator)

Fundraising Executive (Community Funding and Small Grants)

B2B Mobile Sales Executive

Sales Executive

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