Customer support agent Work, Jobs in Birmingham, Eng (with Salaries)

Debt Collection Agent
Automoney Trust Limited —Redditch
- £28,000 - £30,000 a year
- Full-time
- Customer service
- English
- Data entry
- Life insurance
Quick apply
Customer Care Agent (Hybrid)
Perk —Birmingham
- Weekend availability
- Hybrid work
- Bar
- Customer service
- English
- Relocation assistance
- Annual leave
Receptionist
LAH Property Marketing —Birmingham
- £17,485 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Referral programme
Quick apply
6d
International Admissions and Conversion Officer
Birmingham City University —Birmingham
- £32,006 - £35,331 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
11d
Customer Assurance Coordinator
Arcus FM —Redditch
- Up to £29,256 a year
- Full-time
- Microsoft Excel
- Customer service
- Organisational skills
- Annual leave
Quick apply
14d
Customer Complaint Resolution Handler
Culligan UK limited —Wolverhampton
- £25,618 - £28,765 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Employee assistance programme
- Sick pay
Quick apply
Sea Freight Operator
Europa Worldwide Group —Birmingham
- Up to £34,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Communication skills
- Annual leave
- Referral programme
Quick apply
1d
Cruise Reservations Consultant
Ainsley Reid International —Birmingham
- £26,000 - £28,000 a year
- Full-time
- Sales
- Computer skills
- In-person
Quick apply
Freight Clerk-BHX 2606(Fluent in both English and Chinese)
CY UK Ltd —Minworth
- From £12.71 an hour
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
Customer Support Agent
Rockwell Automation —Aldridge
- Full-time
- Customer service
- Administrative experience
- Annual leave
- Employee assistance programme
23h
International Customer Service Manager
DPD Group UK —Oldbury
- £70,500 a year
- Full-time
- Hybrid work
- Customer service
- Leadership
- Communication skills
- Free parking
Quick apply
9d
Hire Agent - Fixed Term
Davies —Solihull
- Customer service
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
14d
Lettings Consultant Birmingham
Dexters —Birmingham
- Customer service
- No experience needed
- Employee discount
Quick apply
1d
Duty Manager
Birmingham Community Leisure Trust —Birmingham
- £13,937.82 a year
- Part-time
- Supervising experience
- Organisational skills
- Communication skills
Field Agent / Warrant Officer - 3 Month Fixed Term Contract
Resolvecall —Coventry
- £2,224 a month
- Full-time
- Microsoft Word
- Microsoft Outlook
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
1d
Estate Agent - Aftersales Consultant
AP Morgan Limited —Redditch
- £28,000 a year
- Full-time
- Sales
- Administrative experience
- Organisational skills
- Employee assistance programme
Quick apply
13d
Sales Progressor
Oakmans Estate Agents —Birmingham
- From £25,000 a year
- Full-time
- Customer service
- Administrative experience
- Organisational skills
- Employee discount
- Referral programme
Quick apply
15h
Sales Support Agent
Failte Solar —Redditch
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Accounts Administrator
Reliance Social Housing CIC —Birmingham
- From £25,000 a year
- Full-time
- Microsoft Excel
- ERP systems
- Microsoft Office
- Free parking
- Bereavement leave
Quick apply
5d
Sales Performance Coach
SIXT UK —Birmingham
- Full-time
- Remote
- Microsoft Excel
- Sales
- Customer service
- Paid training
- Annual leave
Quick apply

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customer support agent jobs near birmingham, eng

Debt Collection Agent

Automoney Trust Limited
Redditch

Quick apply

Job details

Full-time
£28,000 - £30,000 a year

Benefits

Company pension
Private medical insurance
Life insurance

Qualifications

Driving Licence
Customer service
GCSE
English
Data entry
Customer support
Phone etiquette
Communication skills

Full job description

MOTOR FINANCE DEBT COLLECTION AGENTS REQUIRED IN REDDITCH

Are you looking for a rewarding career in financial services within a firm that offers investment in your future and clear progression in your development?

Do you want to join an entrepreneurial firm and help Automoney become the UK’s largest specialist HP provider by 2028?

Do you live within 30 minutes commute of Redditch and want to join an office team based environment?

What do we offer our Debt Collection Agents?

Starting basic salary of £28,000 - £30,000 per annum
25 days holiday plus an extra day for every 5 years’ service (max 30 days);
Option to buy and sell holiday;
Company contributed pension of 8% with Standard Life;
Private medical health care with BUPA;
Death in service benefit.

Sound good? This could be the position for you, so read on for more details.

What does the Automoney Debt Collection Agent job look like?

Automoney is one of the UK’s leading specialist HP providers based in Redditch, West Midlands. Our goal is to become the market leader in the UK by 2028.

You will work in a dedicated team responsible for the management of motor finance customers, primarily assisting those who have fallen into arrears but also providing a support service for general customer enquiries.

Our service is delivered entirely via telephone and online so to be successful you need strong skills in both oral and written communication, with customer interaction via telephone, SMS, letter and email, along with the desire to be a proactive team player.

The Company is committed to delivering an exceptional customer experience by providing excellent personal service through assessing each customer’s individual circumstances and providing the most suitable solution whilst working within a regulated environment.

You will join our highly successful customer support team which has considerable experience and is highly respected in the industry.

What are the main responsibilities?

As a Debt Collection Agent, you will have a varied role, where your responsibilities will include:

1. Supporting customers from the onset of payment difficulties until rehabilitation;

2. Proactively contacting customers to discuss current arrears and establish dialogue;

3. Responding positively, empathetically and promptly to varied forms of customer contact;

4. Providing solutions by negotiating tailored treatments for each and every customer;

5. Completing income & expenditure assessments to demonstrate affordability of arrangements;

6. Using skills and knowledge to ask open questions and, if necessary, challenge information gained;

7. Acting with sensitivity and recognition of customers in potentially vulnerable positions;

8. Escalating cases to default and subsequently, if applicable, obtaining recovery of the vehicle;

9. Liaising with third parties throughout the arrears management process;

10. Acting as first point of contact for customer complaints and recording the details accurately;

11. Undertaking security checks and vehicle checks using various in-house and external search tools;

12. Maintaining consistency and adherence to strict Company policies and all regulatory guidelines.

What we look for from our Motor Finance Debt Collection Agents

To help you consider whether this role is right for you these are the personal attributes, skills, qualifications and background that will help your application. For us, you must:

Be educated to a good standard of secondary education including C-grades in Maths and English;
Be driven and self-motivated;

· Be quick to establish rapport and effective in communicating with clients and introducers;

Have the ability to multi-task;
Be able to work towards and deliver to targets and deadlines;
Be able to deliver excellent customer service;
Be exceptionally well organised;
Share our values and attitudes;
Aspire to the highest professional standards.

What are we looking for in our successful applicants?

Experience in the specialist finance sector is preferred but not essential as you will receive full training. We want people with drive and the desire to deliver world-class customer service. That way we ensure that our customers have the best possible outcome and experience with Automoney.

Experience tells us that people from a collections, customer service, call centre or similar background adapt most quickly to working in a specialist HP lender like us.

However, most of all we are looking for people with great attitudes and great values. Thirty six years of experience tells us great collectors have our values in their souls and we cannot train that. Either you have it or you don’t. We want to recruit good customer support agents with the potential to become outstanding performers who consistently deliver world class service to each and every customer.

If you feel you are the right candidate for this role then we would love to hear from you! So if you are interested please click on APPLY as soon as possible.

Job Type: Full-time

Pay: £28,000.00-£30,000.00 per year

Benefits:

Company pension
Life insurance
Private medical insurance

Application question(s):

Are you within a 30 minute commute of Redditch?

Education:

GCSE or equivalent (required)

Experience:

debt collection: 1 year (required)

Licence/Certification:

Driving Licence (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

customer support agent jobs in birmingham, eng

Debt Collection Agent

Customer Care Agent (Hybrid)

Receptionist

International Admissions and Conversion Officer

Customer Assurance Coordinator

Customer Complaint Resolution Handler

Sea Freight Operator

Cruise Reservations Consultant

Freight Clerk-BHX 2606(Fluent in both English and Chinese)

Customer Support Agent

International Customer Service Manager

Hire Agent - Fixed Term

Lettings Consultant Birmingham

Duty Manager

Field Agent / Warrant Officer - 3 Month Fixed Term Contract

Estate Agent - Aftersales Consultant

Sales Progressor

Sales Support Agent

Accounts Administrator

Sales Performance Coach

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