First line it support engineer Work, Jobs in Birmingham, Eng (with Salaries)

First Line IT Support Engineer
GT Stewart Limited —Birmingham
- £24,000 - £26,000 a year
- Hybrid work
- Customer service
- Travel
- SharePoint
- Annual leave
- Employee assistance programme
Quick apply
1st / 2nd Line IT Support Analyst
OneSchool Global United Kingdom —Warwick
- Full-time
- Maintenance
- Windows
- Travel
- Free parking
- Annual leave
2d
IT Infrastructure Network Engineer I
LKQ Corporation —Tamworth
- Full-time
- Annual leave
- Employee assistance programme
Network Engineer Field Operative & Help Desk Support
Power Fibre —Birmingham
- £26,000 - £35,000 a year
- Full-time
- In-person
- Communication skills
- Referral programme
Quick apply
13d
Second Line IT Engineer
GT Stewart Limited —Birmingham
- £28,000 - £32,000 a year
- Travel
- SharePoint
- Communication skills
Quick apply
Tech Bar Engineer - Pegasus
SCC —Birmingham
- £32,000 - £37,000 a year
- Monday to Friday
- Hybrid work
- Bar
- Windows
- Communication skills
4d
Maintenance Operative - 20 hours
Urbanbubble —Birmingham
- £14,000 - £17,500 a year
- Part-time
- Customer service
- School
- Annual leave
- Referral programme
Quick apply
10d
3rd Line Engineer
Spire Technology Group Limited —Worcester
- £40 - £45 a year
- Hybrid work
- Azure
- AWS
- Mentoring
- Free parking
Quick apply
4d
Field Service Engineer
NoteMachine UK Ltd —Birmingham
- From £39,353 a year
- Weekend availability
- Customer service
- Maintenance
- Programmable logic controllers
- Health & wellbeing programme
- Life insurance
Quick apply
5d
Service Desk Engineer
Central IT Solutions Ltd —Redditch
- Full-time
- Analysis skills
- In-person
- Communication skills
- Annual leave
Quick apply
IT Support Apprentice
QA Apprenticeships —Coventry
- £19,000 a year
- Full-time
- Computer networking
- Annual leave
10d
Support Desk Engineer
Southern Communications Group —Quinton
- £30,000 - £35,000 a year
- Full-time
- Continuous improvement
- Free parking
- Employee assistance programme
Trainee Site Engineer - England & Wales
United Infrastructure —Birmingham
- Full-time
- Hybrid work
- Management
- Budgeting
- In-person
- Annual leave
- Life insurance
Quick apply
Graduate Electrical Engineer
Gills Meat Products —Bilston
- £28,000 - £32,000 a year
- Full-time
- Engineering
- Maintenance
- Analysis skills
- Free parking
- Employee discount
Quick apply
10d
Field Service Administrator
nGeneration —Tipton
- £25,557 a year
- 12 hour shift
- Hospitality
- Conflict management
- Computer networking
Quick apply
EUC Engineer
Zenzero Solutions —Coventry
- Google Suite
- Azure
- Mentoring
- Flexible schedule
Data Engineer Level I
Department for Work and Pensions —Birmingham
- £38,772 - £39,621 a year
- Overtime
- Hybrid work
- Presentation skills
- Annual leave
- Employee assistance programme
5d
Field Service Engineer - Surgical Workplaces
Getinge Ltd. —Birmingham
- CRM software
- Maintenance
- Microsoft Office
- Employee assistance programme
- Employee discount
Field Service Coordinator
nGeneration —Tipton
- £27,178 a year
- 12 hour shift
- Hospitality
- Conflict management
- Computer networking
Quick apply
Machinist M-F
Safran —Wolverhampton
- £45,164.53 a year
- Full-time
- Maintenance
- Continuous improvement
- Quality control
- Annual leave

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First Line IT Support Engineer

GT Stewart Limited
Birmingham

Quick apply

Job details

Permanent
£24,000 - £26,000 a year

Benefits

Annual leave
Company pension
Employee assistance programme

Qualifications

Technical troubleshooting
Desktop support
TCP
Driving Licence
Customer service
Incident queue management
User account provisioning
Ticket management
Microsoft Office Suite
Network infrastructure
User account management
Computer hardware
Technical support incident logging
Mobile device management
SharePoint
Technical writing
IP networking
Application support
Citrix
Communication skills
Active Directory
Intune
Mobile devices
Identity & access management

Full job description

Job Description

Job Title

First Line IT Support Engineer

Location

Birmingham (with travel to other GT Stewart offices as required)

Salary

£24,000 - £26,000 per annum (depending on experience)

Hours

Full-time, 37.5 hours per week

Reporting to

Head of IT

About GT Stewart

GT Stewart Solicitors is a leading Legal 500 law firm with offices across England, providing specialist legal advice in Criminal Defence, Family, Court of Protection, Housing and Civil Litigation.

As our business continues to grow, we are looking for an enthusiastic and customer-focused First Line IT Support Engineer to join our IT team. This is an excellent opportunity for someone looking to develop their career within a supportive and forward-thinking legal practice.

The successful candidate will provide first-line technical support to colleagues across the firm, assisting with hardware, software and Microsoft 365 issues, whilst gaining exposure to a wide range of technologies and IT projects.

Why Join GT Stewart?

We believe our people are our greatest asset, and our IT team plays a vital role in ensuring our colleagues can deliver an exceptional service to our clients.

In return, we offer:

Salary of £24,000 - £26,000 depending on experience.
Hybrid working following successful completion of probation (subject to business requirements).
Opportunities to develop your technical skills across Microsoft 365, Azure, Active Directory, Citrix and networking technologies.
Involvement in exciting IT projects, office expansions and technology rollouts.
Ongoing training and career development with opportunities to progress within the IT team.
A supportive and collaborative working environment where your ideas are valued.

Key Responsibilities

IT Support

Provide first-line technical support to colleagues across the firm via telephone, email, remote support and in person.
Log, prioritise and resolve IT support requests through the helpdesk system.
Troubleshoot hardware, software, printer, mobile device and peripheral issues.
Escalate more complex technical issues where appropriate.

User Administration

Assist with creating and managing user accounts within Microsoft 365 and Active Directory.
Reset passwords and maintain user permissions.
Support mailbox administration and user onboarding/offboarding.

Hardware & Software

Prepare, configure and deploy laptops, desktops, monitors, mobile phones and other IT equipment.
Install and configure approved software applications.
Maintain IT equipment inventory and asset records.
Assist with hardware replacements and office moves.

Infrastructure Support

Assist the wider IT team with routine maintenance of servers, cloud services and network infrastructure.
Support Microsoft 365 services including Outlook, Teams, SharePoint and OneDrive.
Assist with software updates and security patching.
Help maintain remote access solutions including VPN and Citrix.

Projects

Support IT projects including hardware refreshes, software deployments and office relocations.
Assist with testing and implementing new technologies.
Liaise with third-party suppliers where required.

Documentation & Security

Keep accurate records within the IT helpdesk system.
Produce user guides and technical documentation where appropriate.
Follow all IT security policies and report any security concerns promptly.
Promote good cyber security practices across the firm.

Travel

Travel to GT Stewart offices across England to provide onsite support and assist with IT installations and maintenance when required.

Person Specification

Essential

Previous experience within an IT support or service desk environment.
Good knowledge of Microsoft Windows 10 and Windows 11.
Experience supporting Microsoft Office and Microsoft 365 applications.
Experience configuring laptops, desktops and printers.
Basic understanding of Active Directory.
Basic networking knowledge including TCP/IP, DNS, DHCP and VPN.
Excellent customer service and communication skills.
Strong problem-solving ability with excellent attention to detail.
Ability to prioritise workload and work independently.
Full UK driving licence and willingness to travel.

Desirable

Experience supporting Microsoft Entra ID (Azure AD).
Exposure to Microsoft Intune or Mobile Device Management.
Experience supporting Citrix environments.
Experience supporting cloud-based telephony systems.
Knowledge of legal case management systems such as Partner for Windows.
Microsoft, CompTIA or ITIL certifications.

Benefits

Competitive salary.
Hybrid working.
Ongoing professional development.
Career progression opportunities.
Employee Assistance Programme.
Company pension.
Annual leave entitlement plus bank holidays.
Friendly and supportive working environment.

Company Overview

Please visit https://gtstewart.co.uk/ for more information

Quick apply

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