Head of customer insight Work, Jobs in Birmingham, Eng (with Salaries)

Head of Customer Operations
OneAdvanced —Birmingham
- Management
- Analysis skills
- Continuous improvement
- Employee assistance programme
- Bereavement leave
14d
Resource and Workflow Manager
West Midlands Combined Authority —Birmingham
- £59,417 - £66,614 a year
- Part-time
- Continuous improvement
- Agile
- Communication skills
- Annual leave
- Employee discount
10d
Head of Performance Partners
Convergence Group —Solihull
- £80,000 - £95,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Continuous improvement
- Human resources
Quick apply
Manager of Dedicated Implementations - EMEA
Ashby —Birmingham
- £110,000 - £165,000 a year
- Full-time
- Remote
- Team management
- Travel
- Leadership
- Annual leave
Head of Pricing
REXEL —Solihull
- Full-time
- Hybrid work
- Business development
- Training & development
- Analytics
- Annual leave
- Employee discount
Quick apply
Head of Business Intelligence
The Fuel Store —Birmingham
- Full-time
- Hybrid work
- Azure
- AI
- Leadership
- Annual leave
- Employee discount
Quick apply
10h
Internal Sales / Sales Administration
XD Connects —Birmingham
- £30,000 a year
- Full-time
- Sales
- Customer service
- Computer literacy
- Free parking
- Employee discount
Quick apply
Head of Project Management Office (PMO)
Converge Technology Solutions —Stafford
- £75,000 - £78,250 a year
- Full-time
- Hybrid work
- No degree
- Leadership
- Communication skills
Account Manager (Major Projects)
HSS ProService —Birmingham
- Hybrid work
- Organisational skills
- Communication skills
- Employee discount
Quick apply
Head of Billing
Rider Levett Bucknall —Birmingham
- Full-time
- Hybrid work
- Customer service
- Travel
- Gym membership
Quick apply
Workforce Analytics & Insights Lead
BNP Paribas —Solihull
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Employee discount
Head of Business Cases
Government Property Agency —Birmingham
- £68,568 - £74,147 a year
- Full-time
- PMP
- Presentation skills
- Team management
2d
Head of Digital Solutions
thyssenkrupp Materials UK —Cradley Heath
- Full-time
- Hybrid work
- ERP systems
- Travel
- AI
- Employee assistance programme
Head of Concept, Graphics & Print
Gymshark —Solihull
- Hybrid work
- Presentation skills
- Recruiting
- Leadership
- Employee discount
- Gym membership
Quick apply
Sales Director
Omegro —Coleshill
- From £80,000 a year
- Full-time
- Remote
- Business development
- Travel
- Organisational skills
Senior Director, Market Strategy and Development
Thermo Fisher Scientific —Birmingham
- Full-time
- Remote
- Marketing
- Business development
- Bachelor's degree
1d
Senior Procurement Manager
National Highways —Birmingham
- £55,810 - £66,690 a year
- Contracts
3d
Senior Actuary
Standard Life —Birmingham
- £110,000 - £127,000 a year
- Leadership
- Communication skills
- Annual leave
- Life insurance
Senior Performance Marketing Executive
Jewellery Quarter Bullion Ltd —Birmingham
- £40,000 a year
- Full-time
- Spanish
- Marketing
- Analysis skills
- Store discount
- Employee discount
Quick apply
Head of Global Health & Safety
Smiths Group —Birmingham
- Full-time
- Bachelor's degree
- Continuous improvement
- Leadership
Quick apply

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head of customer insight jobs near birmingham, eng

Head of Customer Operations

OneAdvanced -
Birmingham

Apply Now

Job details

14 days ago

Benefits

Employee assistance programme
Private medical insurance
Paid volunteer time
Bereavement leave
Car scheme
Sick pay

Qualifications

Succession planning
Management
Customer retention
Dashboard visualisation
Operations management
Stakeholder collaboration
Coaching
Internal department liaison
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
Decision making
Risk management
Churn prevention
Operational strategy development
Change leadership
Multidisciplinary collaboration
Root cause analysis
SaaS
Cross-functional collaboration
Leadership
Cross-functional communication
Operations leadership experience
Analytics

Full job description

Join OneAdvanced:

We're looking for an experienced and commercially minded Head of Customer Operations to lead the evolution of our customer operating model within our Extended Support and Commercial Services team, ensuring we deliver exceptional customer experiences at scale while driving operational excellence and profitable growth.

This is a highly visible leadership role with responsibility for improving customer outcomes, increasing retention, reducing operational friction and enabling sustainable growth.

What You Will Do:

Define and lead the customer operating model
- Develop and continually evolve a scalable customer operations strategy aligned to business objectives.
- Create operational frameworks that support customer growth while improving efficiency and consistency.
- Standardise customer journeys, governance and operating rhythms across all customer-facing teams.
- Ensure operational processes remain customer-centric while supporting commercial performance.
Drive operational excellence
- Lead continuous improvement initiatives that simplify processes, remove inefficiencies and improve customer outcomes.
- Establish operational standards, KPIs and service measures.
- Introduce automation, self-service and scalable operating practices where appropriate.
- Build a culture focused on quality, accountability and operational excellence.
Improve customer retention and commercial performance
- Partner with teams across the business to improve Gross Revenue Retention (GRR) and Net Revenue Retention (NRR).
- Identify operational improvements that accelerate customer value realisation and reduce churn.
- Work alongside Revenue Operations and Commercial teams to optimise renewal, expansion and customer lifecycle processes.
- Ensure customer operational performance directly supports revenue growth and EBITDA improvement.
Lead cross-functional collaboration
- Build strong partnerships with Sales, Professional Services, Support, Finance, Product and Engineering.
- Act as the operational bridge between executive strategy and frontline delivery.
- Influence senior stakeholders through data-led recommendations and operational insight.
- Ensure customer priorities remain aligned across every customer-facing function.
Executive escalation and governance
- Own governance for critical customer issues and executive escalations.
- Lead post-incident reviews to identify root causes and drive long-term improvements.
- Implement governance frameworks that reduce recurring issues and improve organisational learning.
- Ensure operational risks are identified and proactively managed.
Build a high-performing function
- Lead, coach and develop a high-performing Customer Operations team.
- Foster a culture of innovation, collaboration and continuous improvement.
- Define team objectives aligned to strategic business priorities.
- Support succession planning and capability development across the function.
Use data to influence decisions
- Develop executive dashboards that provide insight into operational performance and customer health.
- Analyse customer trends to identify opportunities for operational improvements.
- Translate operational data into strategic recommendations for the leadership team.
- Use metrics to prioritise investment and continuous improvement initiatives.

What You Will Have:

You'll be an experienced operational leader who combines strategic thinking with a passion for improving customer experiences.

You'll be comfortable influencing executives, leading transformation programmes and delivering measurable business outcomes.

Essential experience

Significant leadership experience within Customer Operations, Customer Success, Revenue Operations or Service Operations.

Experience designing and implementing scalable operating models.

Strong commercial understanding of SaaS or subscription-based businesses.

Proven success improving customer retention and operational efficiency.

Experience leading organisational change and continuous improvement programmes.

Ability to influence senior stakeholders across multiple business functions.

Strong analytical skills with experience using operational metrics to drive decision-making.

Experience leading and developing high-performing teams.

Please note, applicants must have the legal right to work in the UK at the time of application.

What We Do For You:

Wellbeing that means something

26 days’ holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year
Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave
Robust sick pay of up to 13 weeks full pay + 13 weeks half pay
24/7 Employee Assistance Programme for confidential support
Private medical insurance for everyone, no medical-history exclusions

Financial benefits that have your back

Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures
Income protection: up to 75% salary for 5 years if you ever need it

Grow your career with us

SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library
Access to external training and apprenticeships

Making a Difference

MatchIt! Fundraise for a cause close to your heart and OneAdvanced will match part of the funding
Pennies from Heaven donate the pennies from your pay check to help make a difference without lifting a finger

Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including:

ULEV car scheme with 1,000+ models
Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover

Who We Are:

At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society.

We’re much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more.

OneAdvanced is one of the UK’s largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia.

Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation.

We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet.

Proud to be recognised in the Financial Times’ Best Employers 2026 list for the second-year running, an independent and data led ranking based on employee feedback. Join us and become part of a team that’s powering the world of work and making a real difference.

Join us and become part of a team that’s powering the world of work and making a real difference.

Learn more at www.oneadvanced.com
#LI-EB1

Apply Now

Refine Your Search

head of customer insight jobs in birmingham, eng

Head of Customer Operations

Resource and Workflow Manager

Head of Performance Partners

Manager of Dedicated Implementations - EMEA

Head of Pricing

Head of Business Intelligence

Internal Sales / Sales Administration

Head of Project Management Office (PMO)

Account Manager (Major Projects)

Head of Billing

Workforce Analytics & Insights Lead

Head of Business Cases

Head of Digital Solutions

Head of Concept, Graphics & Print

Sales Director

Senior Director, Market Strategy and Development

Senior Procurement Manager

Senior Actuary

Senior Performance Marketing Executive

Head of Global Health & Safety

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