Highways england Work, Jobs in Birmingham, Eng (with Salaries)

[6811/6812] Customer Contact Centre Advisor
National Highways —Birmingham
- Up to £34,062.50 a year
- Full-time
- Computer literacy
- No experience needed
- Data entry
- Free parking
8d
ERP Functional Support Manager
National Highways —Birmingham
- £55,810 - £66,690 a year
- Full-time
- ERP systems
- Continuous improvement
- Team management
3d
Senior Administrator - FTC
National Highways —Birmingham
- £30,200 - £32,800 a year
- Full-time
- Administrative experience
- Travel
- Data entry
3d
Project Manager
National Highways —Birmingham
- £47,410 - £54,210 a year
- Full-time
- Civil engineering
- Contracts
- Budgeting
9d
Senior Planner
National Highways —Birmingham
- £55,810 - £66,690 a year
- Full-time
- Microsoft Excel
- Management
- Microsoft Office
11d
Sponsor
National Highways —Birmingham
- £55,810 - £66,690 a year
- Full-time
- Project management
20h
Senior Procurement Manager
National Highways —Birmingham
- £55,810 - £66,690 a year
- Contracts
11d
Assistant Planning Manager (Policy & Stakeholder)
National Highways —Birmingham
- £39,340 - £44,970 a year
- Full-time
- Travel
4d
Enterprise Portfolio Management Lead
National Highways —Birmingham
- £55,810 - £66,690 a year
- Full-time
- Continuous improvement
- In-person
10d

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[6811/6812] Customer Contact Centre Advisor

National Highways -
Birmingham

Apply Now

Job details

Full-time | Fixed term contract
Up to £34,062.50 a year
8 days ago

Benefits

Free parking

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Computer literacy
No experience needed
Complaint handling
Data entry
Customer interaction
Communication skills

Full job description

Job reference: 000517

Salary: Competitive

Department: Operational Delivery

Location: Birmingham (National Traffic Operations Centre)

Employment type: Fixed term

Hours Per Week: 37

Job start date: 09/11/2026

Closing date: 28/08/2026

Job Description

About the job.

x2 Permanent contract and x1 12 month fixed term contract and 1x 6 month fixed term contract available.

We are inviting applicants to join our exciting Customer Contact Centre, working for National Highways. We are recruiting for Contact Centre Operators to work from our modern, purpose built contact centre, based within the National Traffic Operations Centre, Quinton, Birmingham. Free parking is provided.

We require highly motivated individuals to join a company that prides itself on ensuring the 4,000,000 customers who use our network daily, get home, safe and well. Successful candidates will demonstrate an ability to work under pressure and provide accurate and prompt information to our customers and stakeholders. You will be the first point of contact for customers and will support the wider business, by handling incoming queries directly, in a timely manner.

Our Customer Contact centre operates 24/7, 365 days of the year, so our operators work 6 days on, 4 days off. Consisting of 2 earlies (5.30am – 2.45pm), 2 lates (1pm – 10.15pm) and 2 nights (8.45pm – 6am)

The starting salary for this role is up to £34,062.50 (made up of base salary plus 25% shift allowance).

Responding appropriately to customers via a range of channels, including phone, email and white mail, to ensure queries and complaints are handled effectively and in a timely way.
Record accurate reports of incoming real-time issues and calls from recovery companies, in order for the Regional Operations Centre to deploy resources as required.
Act as an ambassador for National Highways, by promoting it services to external contacts and key stakeholders.
Responding and logging high level correspondence

About you.

Ability to work effectively with others as part of a team delivering an efficient customer service.
Ability to accurately capture, record and relay information using the appropriate technology, in an operational environment.
Experience of working within a customer service environment, however contact centre experience is not necessary as you will receive a full, comprehensive training package upon commencing your employment with National Highways.
Computer Literate and ability to multi-task.
Excellent communication skills and telephone manner.
A good level of written work, to accurately record details of contacts and compose responses to customers.

About us.

Here at National Highways, we manage and improve England’s motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership.

Operations is at the heart of keeping the strategic road network moving and ensuring our customers get the best possible experience when using our roads.

We address over 39,000 customer enquiries every month, plan and deliver all maintenance activities on the network, drive efficiencies and improvements across our systems and roads, and respond to incidents across 4,500 miles of motorways and major A-roads that we manage. All to make sure National Highways customers have safer, smoother, and more reliable journeys.

We are committed to creating a diverse environment and welcome applicants from all backgrounds.

Please note, the advert may close ahead of the deadline if we receive a large number of applications.

Apply Now

Refine Your Search

highways england jobs in birmingham, eng

[6811/6812] Customer Contact Centre Advisor

ERP Functional Support Manager

Senior Administrator - FTC

Project Manager

Senior Planner

Sponsor

Senior Procurement Manager

Assistant Planning Manager (Policy & Stakeholder)

Enterprise Portfolio Management Lead

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