Incident manager Work, Jobs in Birmingham, Eng (with Salaries)

IT Incident and Problem Manager
Holland & Barrett —Nuneaton
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- IT
- Employee assistance programme
- Employee discount
Service Delivery Manager
Shoosmiths —Birmingham
- Hybrid work
- Analysis skills
- IT
- Leadership
Service Desk Analyst
West Midlands Combined Authority —Birmingham
- £34,780 - £39,188 a year
- Windows
- Microsoft Office
- Organisational skills
9d
Security Manager
Balfour Beatty Vinci —Birmingham
- Organisational skills
- IT
- Communication skills
- Free parking
Assistant Operations Manager
Unite Students —Birmingham
- Hospitality
- Customer service
- Supervising experience
- Annual leave
- Employee assistance programme
9d
Service Delivery Manager
Intercity Technology —Birmingham
- Hybrid work
- IT
- Employee assistance programme
Technical Escalation Manager
Spherica Business Solutions Ltd —Birmingham
- £42,000 - £47,500 a year
- Full-time
- Hybrid work
- IT
- Leadership
- Employee discount
- Referral programme
Quick apply
4d
Facilities Manager
BNP Paribas —Solihull
- Full-time
- IT
- Leadership
- Time management
- Employee discount
- Life insurance
Transport and Logistics Manager
DS Smith —Birmingham
- Full-time
- Continuous improvement
- Leadership
- Communication skills
- Employee assistance programme
Transport & Logistics Manager
Sentry Fire Safety Group Birmingham Ltd —Birmingham
- Up to £45,000 a year
- Full-time
- Microsoft Excel
- Data analysis skills
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
2d
Senior Service Delivery Manager
TXO Group —Solihull
- Full-time
- Management
- PMP
- Presentation skills
- Life insurance
Quick apply
8d
Regional Support Manager
Healthcare Management Solutions —Birmingham
- £60,000 a year
- Temporary
- Nursing home
- Business development
- Project management
Quick apply
Quality Assurance and Development Manager
Bright Life Living —Great Barr
- £45,000 - £55,000 a year
- Full-time
- Analysis skills
- Travel
- Organisational skills
- Free parking
Quick apply
Information Security & IT Manager
NetWatch Global —Birmingham
- £48,000 - £58,000 a year
- Full-time
- Hybrid work
- IT
- Flexitime
- Flexible schedule
Quick apply
1d
Local Operations Manager - Drivers
Freightliner —Birmingham
- From £40,000 a year
- Weekend availability
- Management
- Microsoft Office
- Leadership
ServiceNow Production Support Manager
Deutsche Bank —Birmingham
- Full-time
- Hybrid work
- IT
- Communication skills
- Employee discount
Change Lead - Oldbury
DPD Group UK —Oldbury
- £80,000 a year
- Full-time
- Free parking
Quick apply
Temporary Works Coordinator/Appointed Person
McDermott Civil & Engineering Ltd —Birmingham
- Full-time
- Up to 50% travel
- Engineering
- Electrical experience
Quick apply
11d
Hygiene Manager
BidvestNoonan —Coventry
- £50,000 a year
- Full-time
- Bakery
Quick apply
Support Services Manager
Pegasus Supported Housing Ltd —Birmingham
- £17 an hour
- Part-time
- Management
- Travel
- IT
- Annual leave
- Employee assistance programme
Quick apply
6d

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incident manager jobs near birmingham, eng

IT Incident and Problem Manager

Holland & Barrett -
Nuneaton

Apply Now

Job details

Permanent | Full-time

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Private medical insurance
Employee discount

Qualifications

ITIL Certification
Presentation skills
Continuous improvement
ITIL
Relationship management
IT
Problem management
Root cause analysis
Communication skills

Full job description

Division:

Technology
City:

Nuneaton
Country:

UK
Job Type:

Full Time
Number of Hours:

37.5
Contract Type:

Permanent
Closing Date:

31 July 2026

About the role:

At Holland & Barrett, we're transforming how technology supports our colleagues, customers and operations across Europe's leading health and wellness retailer.

We're looking for an IT Incident & Problem Manager to lead a critical function at the heart of our IT Operations team. You'll play a key role in reducing service disruption, improving operational resilience and helping teams respond quickly and effectively when incidents happen.

This is an opportunity to lead a high-performing team, influence service improvements across the organisation and shape how we manage major incidents in a fast-paced, evolving technology environment.

Location & working arrangement

London or Nuneaton, UK | Full Time

We offer hybrid working, with an expectation that you'll be present at one of our Holland & Barrett offices in London or Nuneaton for a minimum of 2 days per week.

What you'll be doing

Leading the end-to-end Major Incident and Problem Management function across IT Operations
Driving rapid service restoration and minimising business impact during high-severity incidents
Chairing major incident calls, coordinating resolver teams and managing escalations
Acting as the key liaison between IT and business stakeholders during incidents, providing clear and timely communication
Owning root cause analysis, preventative actions and permanent fixes to reduce repeat incidents
Reviewing and improving incident and problem management processes in line with ITIL best practice
Producing Major Incident Reviews and governance reporting for operational and executive stakeholders
Monitoring trends, analysing performance metrics and driving service improvement initiatives
Managing supplier and vendor engagement during incidents and recovery activities
Supporting operational resilience through out-of-hours standby and on-call support on a rota basis

Key requirements:

What you'll bring

Strong experience leading IT Incident and Problem Management within a complex IT environment
Demonstrable experience operating within an ITIL service management framework
Experience leading high-pressure incident recovery and coordinating cross-functional teams
A strong understanding of root cause analysis, service improvement and operational governance
Excellent stakeholder communication and relationship management skills
Confidence presenting reports, trends and recommendations to senior stakeholders
Broad technical understanding across infrastructure and application environments
Experience driving process consistency, operational maturity and continuous improvement
Personal resilience and the ability to lead calmly and effectively in fast-paced situations
ITIL v3 or v4 accreditation is desirable

What we offer:

Benefits

33 days holiday, including bank holidays
Holiday purchase scheme
Private medical insurance – single cover
24/7 Virtual GP access
Annual free at-home health testing kit (after 6 months' service)
Workplace pension with 5% employer contribution
Life assurance (2x salary, after 6 months' service)
Annual Bonus (subject to company and individual performance) up to 20%
£50 colleague product allowance on Holland & Barrett products (after 6 months' service)
25% colleague discount, available in store and online
Free Wellhub membership, with discounted access to gyms, studios and premium wellbeing apps
Cycle to Work scheme
Access to cashback and discounts from a wide range of retailers
Access to our Employee Assistance Programme and Mental Health First Aiders whenever you need support

About Holland & Barrett

For over 150 years, Holland & Barrett has supported people on their wellness journeys through trusted products, expert advice and personalised support. Today, we're Europe's leading health and wellness retailer, helping millions of customers make healthier choices every day.

We're building a business where every body feels supported, empowered and able to thrive.

Inclusion & accessibility statement

At Holland & Barrett, we value diversity and are committed to creating an inclusive workplace where everyone can thrive. We welcome applications from people of all backgrounds, experiences and perspectives.

If you need any adjustments or support during the recruitment process, please let us know — we'll be happy to help.

#LI-Hybrid
#LI-CF1

Apply Now

Refine Your Search

incident manager jobs in birmingham, eng

IT Incident and Problem Manager

Service Delivery Manager

Service Desk Analyst

Security Manager

Assistant Operations Manager

Service Delivery Manager

Technical Escalation Manager

Facilities Manager

Transport and Logistics Manager

Transport & Logistics Manager

Senior Service Delivery Manager

Regional Support Manager

Quality Assurance and Development Manager

Information Security & IT Manager

Local Operations Manager - Drivers

ServiceNow Production Support Manager

Change Lead - Oldbury

Temporary Works Coordinator/Appointed Person

Hygiene Manager

Support Services Manager

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