It service desk team leader Work, Jobs in Birmingham, Eng (with Salaries)

Service Desk Analyst
Rubix —Sandwell
- Full-time
- Azure
- Microsoft Outlook
- Customer service
2d
Senior 1st Line Support Analyst
Intercity Technology —Birmingham
- Hybrid work
- Windows
- Communication skills
- Employee assistance programme
Senior IT Support Analyst
Macfarlane Group —Coventry
- £32,000 - £37,000 a year
- Full-time
- Hybrid work
- Customer service
- Travel
- SharePoint
- Free parking
- Annual leave
13d
IT Service Delivery Manager
HCR —Worcester
- Organisational skills
- IT
- Communication skills
- Annual leave
- Gym membership
3d
Service Desk Analyst
Gallifordtry —Hinckley
- Full-time
- Customer service
- IT
- Communication skills
- Employee assistance programme
- Employee discount
Cloud Engineer
Converge Technology Solutions —Stafford
- £50,000 - £55,000 a year
- Full-time
- Azure
- Scripting
- Computer networking
5d
Receptionist - Fixed Term
Hilton —Birmingham
- £12.71 an hour
- Weekend availability
- Customer service
- Hotel
- Front desk
- Employee stock purchase plan
- Annual leave
Service Delivery Manager
Shoosmiths —Birmingham
- Hybrid work
- Analysis skills
- IT
- Leadership
Network Engineer
NTT Data UK —Birmingham
- Computer networking
Digital Workplace CTO
SCC —Birmingham
- Monday to Friday
- Hybrid work
- Computer Science
- Engineering
- Master's degree
Receptionist
Hilton —Birmingham
- £12.71 an hour
- Weekend availability
- Customer service
- Hotel
- Front desk
- Employee stock purchase plan
- Annual leave
13d
Guest Service Assistant
Staybridge Suites Birmingham —Birmingham
- From £13.21 an hour
- Part-time
- Microsoft Office
- Hotel
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
Customer Service Team Leader
William Hill —Bloxwich
- £27,941.96 a year
- Full-time
- Customer service
- Supervising experience
- Employee discount
4h
Front Office Team Leader
Hyatt Regency Birmingham —Birmingham
- £27,664 a year
- Weekend availability
- Hotel
- IT
- Communication skills
- Employee assistance programme
- Employee discount
Inside Sales Acquisition Account Manager
BT Group —Birmingham
- Sales
- IT
- Communication skills
Modern Workplace - Digital Experience Lead
NTT Data UK —Birmingham
- Scripting
- Communication skills
9d
Plant Hire Technical Support Advisor
SunbeltRentals —Solihull
- Monday to Friday
- Customer service
- Computer literacy
- Microsoft Office
- Annual leave
Quick apply
12d
Senior Project Administrator -School of Engineering - 107661 - Grade 5 - 9590
University of Birmingham —Birmingham
- £31,900 a year
- Part-time
- Microsoft Powerpoint
- ERP systems
- Microsoft Office
- Annual leave
- Sick pay
10d
Senior Network Engineer - Technology CSC - Counter Terrorism Policing HQ
Metropolitan Police —Birmingham
- £52,653 - £61,410 a year
- Full-time
- Hybrid work
- English
- Travel
- Mentoring
- Annual leave
- Work from home
6d
Workplace & B Corporation Coordinator
Widgit Software —Warwick
- Administrative experience
- IT
- Communication skills

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it service desk team leader jobs near birmingham, eng

Service Desk Analyst

Rubix
Sandwell

Apply Now

Job details

Full-time
2 days ago

Qualifications

Jira
TCP
Azure
Microsoft Outlook
Incident management
Customer service
Software deployment
iOS
Windows
Technical support
DHCP
ITIL
IT support
Mentoring
DNS
ServiceNow
IT
TCP/IP
Root cause analysis
Communication skills
PowerShell
Active Directory
VPN

Full job description

Service Desk Analyst

Want to be part of a team that keeps UK industry moving while developing your IT career?

We're looking for a proactive and customer focused Service Desk Analyst to join our IT team. This is a varied and rewarding role where you'll provide first-class technical support, helping colleagues across the business resolve IT issues quickly while delivering an excellent customer experience.

You'll be the first point of contact for IT support, working closely with users and technical teams to troubleshoot problems, manage service requests and ensure our systems keep our branches, operations and support teams running efficiently.

This is a fantastic opportunity to build your technical skills, work with a supportive team and play a key role in delivering reliable IT services across one of the UK's leading industrial distributors.

Key Responsibilities

Provide first- and second-line support for IT incidents and service requests.
Diagnose and resolve hardware, software, operating system, and network-related issues.
Manage incidents through to resolution using IT Service Management (ITSM) tools.
Escalate complex issues to specialist teams where appropriate.
Monitor ticket queues and ensure timely updates and resolution.
Perform root cause analysis for recurring incidents.
Deliver high-quality customer service to internal and external users.
Support users via phone, email, chat, remote access, and face-to-face interactions.
Provide clear technical guidance and user education.
Manage user expectations and communicate progress effectively.
Support Microsoft Windows environments and Microsoft 365 applications.
Administer user accounts, permissions, and access management.
Support Active Directory, Azure AD/Entra ID, VPNs, and remote access solutions.
Assist with workstation, laptop, mobile device, and peripheral deployments.
Troubleshoot connectivity, printer, and collaboration platform issues.
Contribute to knowledge base articles and technical documentation.
Identify opportunities to improve service delivery and support processes.
Participate in problem management activities.
Support system upgrades, migrations, and IT projects.
Follow IT security policies and best practices.
Support identity and access management processes.
Assist with security incident reporting and investigation.
Ensure compliance with organisational standards and regulatory requirements.

Key Skills

Microsoft Windows 11 administration and support.
Microsoft 365 administration and troubleshooting.
Active Directory and Entra ID (Azure AD).
Exchange Online and Outlook support.
Networking fundamentals (TCP/IP, DNS, DHCP, VPN) (desirable)
Remote support tools and endpoint management.
Mobile device support (iOS and Android).
ITSM platforms such as ServiceNow, Jira Service Management, Freshservice, or ManageEngine.
Basic PowerShell scripting and automation.
Hardware diagnostics and deployment.
Incident Management.
Request Fulfilment.
ITIL framework knowledge.
Excellent communication and interpersonal skills.
Strong customer service orientation.
Analytical problem-solving abilities.
Ability to prioritise workload in a fast-paced environment.
Attention to detail and accuracy.
Team collaboration and stakeholder management.
Ability to explain technical concepts to non-technical users.

Experience Requirements

Experience in a Service Desk, IT Support, or Technical Support role.
Proven experience supporting enterprise environments.
Experience working with Microsoft technologies and cloud-based services.
Demonstrated ability to resolve complex technical issues independently.
Experience mentoring junior analysts is advantageous.
Experience working within ITIL-based support environments.

The Company

Rubix UK has a commitment to doing things differently for our colleagues and customers.

Today, Rubix Group is the clear market leader with a presence in 23 markets and sales of €3.15bn in 2023. Our customers include some of the biggest names in manufacturing, the SMEs that form the backbone of industry and everything in-between.

More than a mover of boxes, we use our specialist knowledge and technical expertise to deliver products and services that keep production lines moving.

Right now, across Europe there are 9,000 of us and counting. We’ve disrupted and we have grown, but we’re not finished yet.

[email protected]

Apply Now

Refine Your Search

it service desk team leader jobs in birmingham, eng

Service Desk Analyst

Senior 1st Line Support Analyst

Senior IT Support Analyst

IT Service Delivery Manager

Service Desk Analyst

Cloud Engineer

Receptionist - Fixed Term

Service Delivery Manager

Network Engineer

Digital Workplace CTO

Receptionist

Guest Service Assistant

Customer Service Team Leader

Front Office Team Leader

Inside Sales Acquisition Account Manager

Modern Workplace - Digital Experience Lead

Plant Hire Technical Support Advisor

Senior Project Administrator -School of Engineering - 107661 - Grade 5 - 9590

Senior Network Engineer - Technology CSC - Counter Terrorism Policing HQ

Workplace & B Corporation Coordinator

I want to receive the latest job alerts for it service desk team leader in birmingham, eng

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