Job Ref: INT25492
Branch: Staybridge Suites Birmingham
Location: Staybridge Suites Birmingham, Birmingham
Salary/Benefits: International employee discounts in hotels , flexible working opportunities. Pay will vary depending on department, starting at £13.21
Contract type: Permanent
Hours: Part Time
Hours per week: 8
Posted date: 26/06/2026
Closing date: 26/07/2026
Who are we?
Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.
What is in it for you?
As part of the Aimbridge team, you will have access to industry leading benefits that include
- Industry leading training and leadership development opportunities
- Hotel discounts portfolio wide – Staff rates and up to 50% discount on food beverage and spa
- Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
- 24/7 access to our employee assistance programme
- Flexible working opportunities
- Paid breaks
- Starting salary above national minimum wage
- Access to hotel gym facilities
A day in the life of a Guest Service Assistant At Staybridge Suites Birmingham
Our Guest Service Assistants are responsible for providing the highest level of customer service to our guests. Your day will be vaired and no day will be the same. The role includes covering reception, breakfast or housekeeping. Responsibilities could include greeting guests, assisting with check-in and check-out, working in breakfast or cleaning rooms.
You’ll have the ability to remain calm and professional in high-pressure situations which will ensure that our guests have a positive experience and feel welcomed and valued during their stay, which impact the success and reputation of our hotel.
As an integral part of our hotels operational team, you’ll offer support to colleagues across all areas of the business to ensure a first-class guest experience.
What do we need from you?
- Communication skills: You will be required to interact with guests, colleagues, and other stakeholders daily. Excellent communication skills, both verbal and written, are essential to ensure effective communication and provide excellent customer service.
- Organisational skills: You will be responsible for managing guest reservations, checking guests in and out, and ensuring the smooth flow of operations at the front desk. Good organizational skills will help you manage your workload efficiently.
- Flexibility - no day will be the same and you will be required to work across departments. The role may include occassional night shifts to cover absence or holidays
- Technical skills: You’ll have basic computer skills, including proficiency in Microsoft Office, email, and internet use. Additionally, some experience with hotel management software systems such as Opera or Fidelio will be an added advantage.
Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards
At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’
So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.
Staybridge Suites Birmingham is located in the very heart of Birmingham within the Martineau Place Shopping Centre and just a five minute walk from the world-class Bullring Shopping Centre and the stunning architecture of the city's beautiful New Street.
Staybridge Suites hotel is a relaxing home from home, warm and friendly alternative to traditional apartments, situated on Corporation Street in the heart of Birmingham City Centre. We are just a 5-minute walk from Birmingham New Street, Snow Hill and Moor Street stations. All of our 179 suites contain fitted kitchenettes, dining/work desk, and adequate wardrobe space and en-suite bathrooms.
