Mobile operations support manager Work, Jobs in Birmingham, Eng (with Salaries)

Senior Operations Manager -Motability Contact Centre
RAC —Walsall
- Continuous improvement
- Annual leave
- Flexible schedule
Operations Manager
Cooper Mobile Services Ltd —Bilston
- £40,000 - £50,000 a year
- Full-time
- Microsoft Office
- Continuous improvement
- Mentoring
Quick apply
4d
UK - Day Operations Team Leader, Walsall
Encyclis —Birmingham
- Full-time
- In-person
Operations Manager
ASDA —Birmingham
- Full-time
- Organisational skills
- In-person
- Leadership
- Annual leave
- Employee assistance programme
Operations Manager
Rhenus SE & Co. KG —Nuneaton
- Full-time
- Continuous improvement
- Team management
- Computer skills
9d
Commercial Operations Manager
BT —Birmingham
- Contracts
- Gym membership
4d
Regional Facilities Manager
CareTech Group —Tamworth
- £45,000 a year
- Full-time
- Hybrid work
- No degree
- Travel
- Communication skills
Sales and Clinic Operations Manager
Urban Body —Solihull
- Up to £40,000 a year
- Weekend availability
- Sales
- Customer service
- English
- Employee discount
- Sick pay
Quick apply
8d
Mobile Support Host
Mitie —Birmingham
- £14 an hour
- Overtime
- Microsoft Outlook
- Computer literacy
- Continuous improvement
12d
Planning Coordinator
Spray Tanker Services Ltd —Wolverhampton
- £30,000 - £34,000 a year
- Weekend availability
- Continuous improvement
- Organisational skills
- In-person
- Free parking
Quick apply
Online Manager
ASDA —Birmingham
- Weekend availability
- Organisational skills
- In-person
- Leadership
- Annual leave
- Employee assistance programme
Senior Manager, Professional Services (EMEA)
SOTI Inc. —Solihull
- Full-time
- Bachelor's degree
- Continuous improvement
- Team management
Query & Reconciliation Manager
RAC —Walsall
- Hybrid work
- CRM software
- Analysis skills
- Data entry
- Annual leave
- Flexible schedule
Business Development Manager
Rhenus SE & Co. KG —Cannock
- Full-time
- CRM software
- Microsoft Office
- Communication skills
Mobile Branch Manager
JOHNSONS THE CLEANERS —Coventry
- £27,456 - £28,080 a year
- Overtime
- Management
- Customer service
- Analysis skills
Quick apply
Mobile Cleaning Supervisor
14forty —Birmingham
- £14.90 an hour
- Continuous improvement
- Team management
- Travel
10d
Warranty Administrator
Rygor Auto —Kidderminster
- £32,000 - £36,000 a year
- Full-time
- Customer service
- Computer skills
- Communication skills
- Health & wellbeing programme
- Annual leave
10d
Technical Lead
Serco Group —Solihull
- £65,000 a year
- Full-time
- Google Suite
- Mentoring
- SharePoint
- Employee assistance programme
- Employee discount
Office Administrator
PatrolGuard —Warwick
- £14 - £16 an hour
- Part-time
- Google Suite
- Microsoft Office
- Administrative experience
- Free parking
- Employee discount
Quick apply
2d
Helpline Support Worker
Muslim Women's Network UK —Birmingham
- Data entry
- In-person
- Communication skills
Quick apply
4d

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Senior Operations Manager -Motability Contact Centre

RAC -
Walsall

Apply Now

Job details

Permanent

Benefits

Annual leave
Company pension
Flexible schedule
Car scheme

Qualifications

Stakeholder collaboration
Stakeholder liaison
Employee relations
Performance management
Continuous improvement
B2B
Team motivation leadership
Operations leadership experience

Full job description

About The Role

We're looking for an exceptional Senior Operations Manager to lead our dedicated Motability Contact Centre, a critical operation supporting customers across the UK and one of RAC's largest and most strategically important partnerships.

This role requires a leader with strong experience in fleet or dealer group management and Vehicle Off Road (VOR) operations, with accountability for the successful management of circa 6,000 vehicles off road at any one time. You'll be responsible for ensuring customers are kept mobile through effective management of repairs, hire vehicles, suppliers and operational processes, while continually driving improved service and commercial outcomes.

As the Senior Operations Manager, you'll have overall responsibility for the performance, service delivery, and continuous improvement of the Motability Contact Centre. You'll lead a team of around 150 colleagues, supported by a strong management structure, fostering a high-performance culture focused on customer outcomes, operational excellence, and colleague engagement.

The successful candidate will bring experience from fleet, automotive or vehicle operations, alongside a proven ability to use technology, data insights and digital innovation to optimise performance.

Experience of working with platforms such as Epyx, Digital Inc, or similar systems would be highly advantageous.

This is a full-time role working from our Bescot (Walsall) offices.

We offer more than a job. We offer a career with purpose.

As a Senior Operations Manager at RAC, you’ll get benefits that go the extra mile

Earnings That Motivate – enjoy a competitive salary plus automatic enrolment in our ‘Owning It Together’ Colleague Share Scheme - a unique opportunity to share in RAC’s future success and be rewarded for the exceptional work you deliver.

Tools to Drive Your Future – get started with a free RAC Ultimate Complete Breakdown Service from day one, plus access to a car salary sacrifice scheme (including electric vehicle options) after 12 months, delivering serious tax savings.

Time Off That Matters – enjoy 25 days annual leave, plus bank holidays. We also support work-life balance with paid family leave, flexible schedules, and practical resources to help navigate personal commitments.

Financial Security & Perks –pension scheme with up to 6.5% matched contributions alongside life assurance cover up to 4x salary (10x optional with flex benefits), designed to support you long-term.

Wellbeing That Works for You – our 24/7 confidential support service is available to you and household members aged 16+, offering reassurance whenever you need it.

Extras That Make a Difference - access Orange Savings, our exclusive discount portal with deals across top retailers, holidays, tools, tech and more. After passing probation, you’ll automatically join our Colleague Share Scheme, giving you a stake in our collective success.

What you’ll do

Lead all contact centre operations, including breakdown support, Vehicle Off Road (VOR), storage and hire car activity.
Deliver contractual KPIs, service standards and commercial targets while maintaining exceptional customer outcomes.
Embed and optimise a major operational platform and building a market-leading VOR capability that supports RAC's strategic growth plans.
Develop and inspire high-performing teams, creating a culture of accountability, engagement and continuous improvement.
Manage an operational budget of more than £7m annually, ensuring robust financial control and achievement of cost and performance targets.
Build strong relationships with Motability stakeholders and collaborating effectively across the wider RAC business.
Leverage digital solutions and innovation to improve productivity, efficiency and customer experience.
Own workforce performance, engagement, absence and attrition outcomes, ensuring teams are motivated, developed and supported.

What you’ll need

Significant experience leading large-scale contact centre or customer operations teams, ideally in Fleet Management.
Strong commercial awareness and a proven ability to deliver operational and financial performance.
Experience managing customer-focused operations in a fast-paced, service-led business.
Extensive knowledge of contact centre technologies, CRM platforms, telephony systems and operational processes.
Demonstrable success in delivering operational transformation and continuous improvement programmes.
Experience working within a B2B environment and managing senior stakeholder relationships.
A strong understanding of performance metrics, workforce planning and operational governance.
Experience managing performance, employee relations and people matters in line with company policies and procedures.

Why RAC?

For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We’re also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand.

We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we’ll be with you every step of the way to help you grow and develop your career.

Ready to make a difference? Your next career move starts here.

Apply Now

Refine Your Search

mobile operations support manager jobs in birmingham, eng

Senior Operations Manager -Motability Contact Centre

Operations Manager

UK - Day Operations Team Leader, Walsall

Operations Manager

Operations Manager

Commercial Operations Manager

Regional Facilities Manager

Sales and Clinic Operations Manager

Mobile Support Host

Planning Coordinator

Online Manager

Senior Manager, Professional Services (EMEA)

Query & Reconciliation Manager

Business Development Manager

Mobile Branch Manager

Mobile Cleaning Supervisor

Warranty Administrator

Technical Lead

Office Administrator

Helpline Support Worker

I want to receive the latest job alerts for mobile operations support manager in birmingham, eng

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