Operations manager care services Work, Jobs in Birmingham, Eng (with Salaries)

Customer Services Operations Manager
Walsall Housing Group —Walsall
- £59,331 - £62,356 a year
- Full-time
- Communication skills
- Negotiation
- Annual leave
5d
Senior Fleet Manager
West Midlands Combined Authority —Birmingham
- £56,127 - £62,906 a year
- Part-time
- Project management
- Contracts
- AI
- Annual leave
- Employee discount
10d
Regional Operations Manager
JCO Healthcare —Wolverhampton
- £73,500 - £84,500 a year
- Full-time
- Management
- In-person
- Communication skills
Quick apply
Senior Contract Manager
Serco Plc —Oldbury
- £75,000 - £85,000 a year
- Full-time
- Hybrid work
- Contracts
- IT
- Employee assistance programme
13d
Operations Director
Spire Healthcare —Birmingham
- Full-time
- Free parking
- Annual leave
6d
Transport Operations Manager
Great Bear —Minworth
- Monday to Friday
- Supervising experience
- Continuous improvement
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Customer Care Coordinator
Public Library of Science —Birmingham
- £24,000 - £26,000 a year
- Remote
- CRM software
- Customer service
- Salesforce
Regional Support Manager
Healthcare Management Solutions —Birmingham
- £60,000 a year
- Temporary
- Nursing home
- Business development
- Project management
Quick apply
Network Planning Manager
EMR Group —Wednesbury
- Full-time
- Computer networking
- IT
- Communication skills
- Annual leave
Quick apply
Deputy Manager - Measham (Owner of the company a care leaver!)
T-Junction Children's Services —Measham
- £40,000 - £42,000 a year
- Full-time
- Management
- In-person
- Care plans
Quick apply
5d
QSHE Co-ordinator
Dalkia Facilities —Birmingham
- £36,000 a year
- Full-time
- ERP systems
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
10d
National Contract Manager
Atlas Workplace Services —Birmingham
- Up to £50,000 a year
- Travel
- Contracts
Quick apply
Compliance Coordinator
non violentiam cic —Birmingham
- £24,420 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
Quick apply
Helpdesk Scheduler
Emcor —Birmingham
- Full-time
- Computer literacy
- Employee assistance programme
- Referral programme
Quick apply
Event General Manager - Arena
Invictus Games Birmingham 2027 —Birmingham
- From £60,000 a year
- Full-time
- Hybrid work
- Rehabilitation centre
- Organisational skills
- Communication skills
- Annual leave
Quick apply
8d
Clinical Lead/Deputy Manager
Wayside Care Ltd —Bromsgrove
- Up to £50,000 a year
- Full-time
- Anatomy knowledge
- Medication administration
- Nursing home
- Free parking
Quick apply
People Operations Manager
Brightstar Hospitality Management —Birmingham
- Weekend availability
- Hospitality
- Microsoft Office
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
ISMS Manager
Gateley —Birmingham
- Microsoft Office
- No degree
- Organisational skills
- Annual leave
- Employee assistance programme
Tenancy Operations Manager
Carter Jonas —Birmingham
- Full-time
- Analysis skills
- Organisational skills
- Annual leave
- Referral programme
Regional Operations Manager
GreenSquareAccord —Birmingham
- Maintenance
- Annual leave
- Employee assistance programme
Quick apply
7d

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operations manager care services jobs near birmingham, eng

Customer Services Operations Manager

Walsall Housing Group -
Walsall

Apply Now

Job details

Permanent | Full-time
£59,331 - £62,356 a year
5 days ago

Benefits

Annual leave
Company pension

Qualifications

Programme management
Financial management
Communication skills
Negotiation

Full job description

Job Introduction

Customer Services Operations Manager

Salary: £59,331 - £62,356 per annum plus excellent benefits

Location: Walsall, West Midlands

Contract: Permanent, Full Time, 37 hours per week

Closing Date: 31st July 2026

Interview Date: To be confirmed

Lead the future of customer service at whg!

At whg, we’re committed to delivering outstanding experiences for our customers.

We’re looking for an experienced and inspirational Customer Services Operations Manager to lead our customer services operation, champion service excellence, and drive continuous improvement across every customer interaction.

This is an exciting opportunity for a strategic and operational leader who thrives on using data, technology and people development to transform customer services and deliver meaningful outcomes.

As our Customer Services Operations Manager, you’ll be responsible for leading our multi-channel customer contact operation, ensuring customers receive a high-quality, efficient and seamless service regardless of how they choose to contact us.

Main job responsibilities:

Lead, motivate and develop our Customer Services management team, creating a high-performing and engaged culture.
Drive customer satisfaction by improving first contact resolution and reducing avoidable customer contact.
Use customer insight, performance data and analytics to identify trends and deliver service improvements.
Lead our Customer Resolution Team, ensuring customer concerns are resolved quickly and effectively.
Oversee Customer Care Liaison for new build defects, working closely with Development colleagues to improve outcomes.
Build strong partnerships with our Home Maintenance Service (HMS), Business Excellence, IT and wider business teams.
Champion digital services and support the development of customer-focused, technology-enabled ways of working.
Ensure robust business continuity planning for customer services.
Play a key role in the procurement and implementation of new customer service technologies, acting as a subject matter expert for our 8x8 omnichannel platform.
Deliver operational excellence by monitoring KPIs, driving performance and embedding a culture of continuous improvement.

We're looking for someone who has:

The ability to work under pressure, possess a can-do attitude towards work and possess good interpersonal skills.
A passion for Customer Services and driving service improvements along with transforming and growing the business.
A strong track record of leadership with an ability to get the very best out of people.
Demonstrable experience of successfully implementing change & efficiency programmes in the Customer Services arena
Significant experience of running a busy multi-channel customer contact centre.
Ability to work flexibly and collaboratively with managers from across the business
Strong influencing, advocacy and negotiation skills.
Excellent verbal and written communication skills.
An understanding of current best practice in the field of digital customer interactions.
Experience of financial management and programme management.
Experience of working successfully to deadlines and managing multiple priorities simultaneously.
Demonstrable experience of driving up performance, innovating and utilising new technology.
A Level 4 Certificate in Housing or be willing to work towards and hold CIH membership

What’s in it for you?

In return, you will receive a competitive salary, 27 days annual leave plus Christmas shut down, a defined benefit pension scheme, health cash plan, a range of shopping and leisure discounts.

We are output focused and flexible and believe in giving colleagues the right balance of autonomy and support to enable them to work to their full potential. Despite the high expectation for performance and delivery, we are committed to ensuring colleagues have a healthy work-life balance and able to work in agile ways which support them.

About us

At whg, we are dedicated to providing affordable homes across the Midlands and creating sustainable communities. We believe everyone has the right to a safe and secure home, which is the foundation for a successful life. Our values— Trustworthy, Respectful, Accountable, Collaborative and Excellent — guide our work and our commitment to creating an inclusive workplace where everyone can thrive.

We have been recognised as a top employer in the prestigious Sunday Times Best Places to Work 2026. The awards celebrate the top employers in the UK who are leading the way in employee pride, job satisfaction and wellbeing, as well as reward and recognition.

We are proud to be a Disability Confident Employer, committed to providing opportunities and support for all applicants, including those with disabilities.

Interested in joining our team? Visit our website www.whg.uk.com and read Our 2030 Plan.

whg is committed to safeguarding and promoting the welfare of our customers and communities. Please note that for some roles, a Disclosure and Barring Service (DBS) check may be required as part of our pre-employment screening process.

This vacancy is open to both internal and external applicants.

Apply Now

Refine Your Search

operations manager care services jobs in birmingham, eng

Customer Services Operations Manager

Senior Fleet Manager

Regional Operations Manager

Senior Contract Manager

Operations Director

Transport Operations Manager

Customer Care Coordinator

Regional Support Manager

Network Planning Manager

Deputy Manager - Measham (Owner of the company a care leaver!)

QSHE Co-ordinator

National Contract Manager

Compliance Coordinator

Helpdesk Scheduler

Event General Manager - Arena

Clinical Lead/Deputy Manager

People Operations Manager

ISMS Manager

Tenancy Operations Manager

Regional Operations Manager

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