Senior it support engineer – Work, Jobs in Birmingham, Eng (with Salaries)

Customer Onboarding & Transition Specialist
Focus Group —Birmingham
- £40,000 a year
- Full-time
- Hybrid work
- PMP
- Customer service
- Analysis skills
Quick apply
Senior IT Scrum Master
NFU Mutual —Stratford-upon-Avon
- Up to £75,000 a year
- Full-time
- Agile
- Leadership
- Communication skills
- Annual leave
- Employee discount
8d
IT Field Engineer
BCA —Birmingham
- Monday to Friday
- Continuous improvement
- Travel
- Communication skills
- Employee assistance programme
Quick apply
IT Support Engineer
wavenet —Solihull
- Full-time
- Computer networking
- SharePoint
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
1d
2nd Line Help/Service desk Engineer
TCNS (Total Computer Network Services) —Sutton Coldfield
- £27,000 - £37,000 a year
- Full-time
- Azure
- Mentoring
- SharePoint
Quick apply
IT Support Engineer
Precision Ceramics —Birmingham
- Full-time
- Azure
- Windows
- Computer networking
- Sick pay
Quick apply
IT Infrastructure Support Specialist
Safran —Wolverhampton
- Full-time
- Continuous improvement
- Communication skills
3rd Line Support Engineer
wavenet —Shirley
- Full-time
- Azure
- Windows
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
Senior TechOps Generalist
Octopus Energy Group —Coventry
- £65,000 - £90,000 a year
- Full-time
- Hybrid work
- Scripting
Quick apply
Network Engineer- Meraki
Focus Group —Birmingham
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Mentoring
- Scripting
Quick apply
1st / 2nd Line IT Support Analyst
OneSchool Global United Kingdom —Warwick
- Full-time
- Maintenance
- Windows
- Travel
- Free parking
- Annual leave
5d
1st Line NOC Engineer
Convergence Group —Solihull
- £28,000 - £36,000 a year
- Weekend availability
- Communication skills
Quick apply
IT Infrastructure Engineer
Paragon Banking Group —Solihull
- Part-time
- Hybrid work
- Continuous improvement
- Mentoring
- Scripting
- Annual leave
- Employee assistance programme
Senior/Principal Test & Development Engineer
Hewland Engineering —Warwick
- £52,500 - £60,000 a year
- Full-time
- Software development
- In-person
- Training & development
- Free parking
- Flexitime
Quick apply
9d
Resource and Workflow Manager
West Midlands Combined Authority —Birmingham
- £61,497 - £68,945 a year
- Part-time
- Continuous improvement
- Agile
- Communication skills
- Annual leave
- Employee discount
Senior Support Engineer
Simplify IT Solutions Ltd. —Alcester
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- In-person
- Free parking
- Life insurance
Quick apply
2d
Senior IT Support Engineer – 3rd Line
TCNS (Total Computer Network Services) —Sutton Coldfield
- £40,000 - £50,000 a year
- Full-time
- Azure
- Mentoring
- In-person
Quick apply
6d
Tech Support - Cloud VDI
SCC —Birmingham
- Monday to Friday
- Hybrid work
- Azure
13d
Network Engineer Field Operative & Help Desk Support
Power Fibre —Birmingham
- £26,000 - £35,000 a year
- Full-time
- In-person
- Communication skills
- Referral programme
Quick apply
Test Manager
BAM UK & Ireland —Solihull
- Communication skills
12d

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Customer Onboarding & Transition Specialist

Focus Group -
Birmingham

Quick apply

Job details

Full-time
£40,000 a year

Qualifications

Technical project or programme management experience
ITIL Certification
Driving Licence
Stakeholder collaboration
PMP
Customer service
Internal department liaison
Sonicwall
Analysis skills
Quality assurance
IT project management
Customer relationship management
Relationship management
ServiceNow
Customer interaction
Multidisciplinary collaboration
Document management systems
Project management experience
Communication skills
Time management
PRINCE2 Certification

Full job description

Customer Onboarding & Transition Specialist

Hybrid Working ideally from Shoreham-by-Sea Head Office

Potential to work from other offices: Exeter/Birmingham/Manchester

Some UK-wide customer travel expected

Salary £40,000 + Benefits

Own the journey that sets customers up for success

The first 90 days of a customer relationship are critical. We're looking for someone who can orchestrate seamless transitions for businesses moving their IT Managed Services to Focus Group – combining technical knowledge, project coordination, and genuine customer focus to ensure every onboarding is exceptional.

What you'll actually do

You'll be the person responsible for taking new customers from signed contract to fully integrated, confident service users. This isn't just project management or technical delivery – it's complete ownership of customer success during the most critical phase of their journey with us.

You'll lead end-to-end transitions from incumbent providers, building comprehensive onboarding plans, conducting project meetings (including onsite visits when needed), and ensuring every department plays their part at exactly the right time. You'll work directly with customers throughout the transition and their first 90 days, spotting risks early, facilitating their move to our portal and systems, and making sure any gaps identified by our support team get resolved quickly.

This role combines technical understanding with customer relationship management. You'll conduct documentation checks, work with engineers on technical onboarding components, define customer processes like joiner/leaver procedures and device build standards, and capture everything from renewal dates to automation opportunities. You'll also support discoveries during the later sales stages, helping set realistic expectations before transitions even begin.

When risks emerge during onboarding, you'll work with customers and sales teams to discuss them openly. When you spot upsell opportunities, you'll flag them to the right people. And throughout it all, you'll contribute to improving how we onboard customers across the board.

What you'll bring

You'll need:

Proven experience in IT Project Management, Technical Delivery, Service Desk Leadership, or Customer Success roles
Strong technical background with solid knowledge of M365, Azure, networking, and related technologies
Excellent written and verbal communication skills – you can explain technical concepts to non-technical stakeholders
Exceptional attention to detail and quality assurance capabilities
Strong analytical skills for identifying risks, opportunities, and process improvements
Full valid UK driving licence (for customer site visits)
Ability to manage and prioritize complex workloads based on competing customer requirements
Excellent time management with a punctual, responsible approach
Ability to work independently whilst maintaining collaborative relationships across departments
Genuine desire to expand your technical knowledge and customer service skills
Experience with documentation systems and process development

We'd love if you also have:

Relevant vendor certifications from Microsoft, Meraki, SonicWall, Aruba, or Cisco
Active Microsoft certifications such as AZ-305, MS-100, or MS-101
Experience with RMM, PSA, or managed service tools like Datto RMM, ServiceNow, IT Glue, or Rewst
ITIL Foundation or similar service management qualification
Project Management qualification such as Prince2 or PMP
Experience with automation platforms and workflow optimization

Where this could take you

This role opens clear progression paths into Service Delivery Management, Team Lead/Manager positions, Senior Project Management, Programme Management, or Technical Pre-Sales Consulting. We invest in people who get onboarding right – it's where lasting customer relationships begin.

About Focus Group

We're a UK-based managed service provider and Microsoft technology partner with around 1,300 colleagues, backed by HG Capital. We're growing rapidly, which means we're onboarding new customers regularly – and doing it exceptionally well matters enormously to our reputation and retention.

You'll join an operations function that values both technical competence and customer relationship skills, working closely with Technical Delivery, Service Operations, Sales, and Automation teams to deliver transitions that customers genuinely appreciate.

Ready to apply?

If you're someone who combines technical knowledge with project coordination skills and genuinely cares about customer success, we'd love to hear from you. Send us your CV along with a brief note about why this role interests you.

Quick apply

Refine Your Search

senior it support engineer – jobs in birmingham, eng

Customer Onboarding & Transition Specialist

Senior IT Scrum Master

IT Field Engineer

IT Support Engineer

2nd Line Help/Service desk Engineer

IT Support Engineer

IT Infrastructure Support Specialist

3rd Line Support Engineer

Senior TechOps Generalist

Network Engineer- Meraki

1st / 2nd Line IT Support Analyst

1st Line NOC Engineer

IT Infrastructure Engineer

Senior/Principal Test & Development Engineer

Resource and Workflow Manager

Senior Support Engineer

Senior IT Support Engineer – 3rd Line

Tech Support - Cloud VDI

Network Engineer Field Operative & Help Desk Support

Test Manager

I want to receive the latest job alerts for senior it support engineer – in birmingham, eng

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