Customer service team lead Work, Jobs in Birmingham, Wmd (with Salaries)

Customer Service Team Leader
Cromwell —Brierley Hill
- Customer service
- Analysis skills
- Continuous improvement
- Annual leave
- Employee assistance programme
Customer Services Team Leader
Wyre Forest District Council —Kidderminster
- £38,760 - £41,343 a year
- Monday to Friday
- Team management
4d
Team Leader – Aspire Lounge - Birmingham Airport
Swissport International AG —Birmingham
- Full-time
- Customer service
- Computer literacy
- Supervising experience
- Free parking
- Employee assistance programme
3d
practice Lead/ Receptionist
Highfield Dental Clinic —Birmingham
- £32,000.00 - £35,977.33 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
Helpdesk Team Leader
Emcor —Nechells
- £34,280 a year
- Overtime
- Computer literacy
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
Lead Customer Experience Manager
Sainsbury's —Wolverhampton
- From £36,250 a year
- Team management
- Retail management
- Leadership
- Employee discount
13d
Visual Merchandising Lead
Bravissimo —Warwick
- £30,000 a year
- Hybrid work
- Microsoft Powerpoint
- Communication skills
- Free parking
- Employee discount
Quick apply
Team Coordinator/Team Lead - Tenant Find
Dwelly —Birmingham
- Travel
- AI
- Leadership
- Annual leave
Admin Team Leader
Trifast —Walsall
- Full-time
- Continuous improvement
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Lead, Experience
Canada Goose EU B.V. UK Branch —Birmingham
- Sales
- Customer service
- Bachelor's degree
Quick apply
Admin Team Leader
Eurest —Solihull
- £14.36 an hour
- Full-time
- Customer service
- Cooking
- Supervising experience
7d
Team Leader
Card Factory —Walsall
- £13 an hour
- Customer service
- Leadership
14d
Lead Online Manager
Sainsbury's —Sutton Coldfield
- From £36,250 a year
- Team management
- Training & development
- Retail management
- Employee discount
Lead Service Transition Manager
Department for Transport —Birmingham
- £57,515 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Leadership
- Annual leave
- Employee assistance programme
9d
VM Team Manager
Matalan —Bilston
- Full-time
- Planograms
- Organisational skills
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
3d
Product Team Leader
River Island —West Bromwich
- Part-time
- Customer service
- Retail management
- Communication skills
- Annual leave
- Employee discount
Quick apply
Amazon Connect GTM & Solutions Lead
Capgemini —Birmingham
- Leadership
Property Co-Orindator Team Leader
Fexco Property Services —Birmingham
- Full-time
- Writing skills
- Supervising experience
- Continuous improvement
Quick apply
Customer and Sales Support Team Leader
The Keystone Group UK —Swadlincote
- Full-time
- CRM software
- Supervising experience
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
14d
Regional Lead - Midlands or South
Changan UK R&D Centre —Birmingham
- Full-time
- Databases
- Business development
- Recruiting

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Customer Service Team Leader

Cromwell -
Brierley Hill

Apply Now

Job details

Benefits

Annual leave
Company pension
Employee assistance programme

Qualifications

Stakeholder collaboration
Customer service
Stakeholder liaison
Performance management
Analysis skills
Continuous improvement
Professional development mentoring
Multidisciplinary collaboration
Training & development
Leadership
Team motivation leadership
Analytics

Full job description

As our new Customer Service Team Leader, you'll inspire, coach and develop a high-performing team committed to delivering exceptional customer experiences. Leading from the front, you'll drive operational excellence, colleague engagement and continuous improvement while ensuring your team achieves its performance goals.
Working closely with Sales, Supply Chain and wider business functions, you'll champion collaboration, innovation and customer focus, using data and insight to improve service delivery and support business success.

Some of your key responsibilities:
Lead, coach and develop a high-performing Customer Service team.
Drive operational performance and achievement of service KPIs.
Support colleagues through coaching, feedback and performance development.
Act as the escalation point for complex customer issues.
Identify opportunities for continuous improvement and operational efficiency.
Build strong relationships across the business to improve customer outcomes.
What do I need to be successful in this role?
Proven experience leading or supervising a customer service team.
Strong coaching, leadership and people management skills.
Excellent communication and stakeholder management abilities.
Experience managing performance through KPIs and service levels.
Strong analytical, planning and problem-solving skills.
A collaborative leadership style with a passion for developing people.
What’s in it for me?
A competitive salary alongside inclusion into our company bonus scheme. Our Cromwell Incentive Plan reinforces our key principle of winning as one team and sharing in our success. 
Enhanced employer pension contribution.
30 days annual leave entitlement including Bank Holidays – Whilst this is common amongst businesses, we also offer the opportunity to purchase additional annual leave in case you need extra days. 
Welcoming a new addition to the family is a precious time and one that we want our team members to enjoy. We support our team members by offering enhanced Maternity & Paternity pay so that you can plan for your time off with your family.
It’s important to us that we look after the health and wellbeing of our team members and our Healthcare Cash Plan does just that! Your cash plan is funded by Cromwell and provided by our trusted partner who are one of the oldest and largest healthcare cash plan providers in the UK
As part of our Great Place to Work initiatives, we are pleased that our Employee Assistance Programme (EAP) is available to all Cromwell team members. We recognise that it’s not always easy to balance your work, personal and family life, and that’s where the EAP can help you better manage any issues you may be experiencing.
Who are Cromwell?
No matter where you are in your career – or where you want to be – we’re here to create a great place to work where you can grow, perform and love what you do. At Cromwell, we’re all individuals, with unique backgrounds and personalities. But we have one thing in common: delivering exceptional service for our customers. And we do this through our purpose of Keeping Industry Working.
Cromwell has been established for over 50 years and is a supplier of industrial tools, offering an unrivalled choice of products to all industries, professions and trades. Of all the work we do, we are famous for Safety, Cutting Tools, Hand Tools and Power Tools and Abrasives. We have expertise within our technical teams who can provide audits and offer advice on how your business can improve with the help of these four key categories.
We are committed to delivering a truly customer focused and cost-effective service that successfully matches your company’s needs. Supplying the largest range available from a single source, including products from Welding and Site Maintenance to Office Supplies and Hygiene and more.
Diversity, Equity, Inclusion and Belonging
Our aim is to create an environment that is welcoming to all people and ensures we treat each other and customers with respect. We appreciate different and fresh ways of thinking, encouraging innovation where colleagues feel they can express their views freely, and create a working atmosphere in which everyone is able to deliver a high-quality service.

Apply Now

Refine Your Search

customer service team lead jobs in birmingham, wmd

Customer Service Team Leader

Customer Services Team Leader

Team Leader – Aspire Lounge - Birmingham Airport

practice Lead/ Receptionist

Helpdesk Team Leader

Lead Customer Experience Manager

Visual Merchandising Lead

Team Coordinator/Team Lead - Tenant Find

Admin Team Leader

Lead, Experience

Admin Team Leader

Team Leader

Lead Online Manager

Lead Service Transition Manager

VM Team Manager

Product Team Leader

Amazon Connect GTM & Solutions Lead

Property Co-Orindator Team Leader

Customer and Sales Support Team Leader

Regional Lead - Midlands or South

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