Customer solutions specialist Work, Jobs in Birmingham, Wmd (with Salaries)

Employment Specialist (IPS) - Birmingham & Solihull
Shaw Trust —Birmingham
- £29,556 - £35,413 a year
- Communication skills
- Annual leave
- Employee assistance programme
Customer Complaints Officer, Contact Centre
British Heart Foundation —Birmingham
- £25,000 a year
- Hybrid work
- CRM software
- Conflict management
- Organisational skills
13d
Assessor - Post 16 SEND
LD Training Services —Dudley
- £30,000 - £33,000 a year
- Temporary
- Microsoft Outlook
- Customer service
- Maths
Quick apply
Mobility Support Specialist
TELESOFT LLC DBA CALERO —Cannock
- Full-time
- Microsoft Word
- Computer literacy
- Bachelor's degree
Quick apply
Security Ambassador
Amulet —Birmingham
- £14 an hour
- Overtime
- Microsoft Word
- Customer service
- In-person
- Annual leave
Quick apply
2d
Energy Specialist RES - Kingswinford
eonnext —Kingswinford
- £25,983 - £31,573 a year
- Full-time
- Continuous improvement
- Annual leave
11d
Commercial Graduate Scheme – Technical Sales & Business Development
Supplytrain —Sutton Coldfield
- £27,000 - £29,000 a year
- Business development
- No degree
- Business
- Annual leave
Delivery Manager
HM Courts & Tribunal Service —Birmingham
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Leadership
- Communication skills
- Annual leave
- Employee discount
11d
Lead Agent
Wilson James —Birmingham
- £13.44 an hour
- Full-time
- Customer service
- Computer literacy
- English
- Annual leave
- Employee discount
9d
Housing Advice Officer
Midland Heart —Birmingham
- £37,773 a year
- Full-time
- Communication skills
- Employee discount
10d
Specialist: Full-Time, Part-Time, and Part-Time Temporary
Apple —Birmingham
- Temporary
Operations Specialist I-III (UK)
Airspace —Birmingham
- £36,000 - £65,000 a year
- Remote
Quick apply
5d
E-Commerce Operations Specialist
Im Beyonds Business and Creative Solutions —Birmingham
- £2,800 - £3,000 a month
- Full-time
- In-person
Quick apply
9d
Customer Experience & Quoting Specialist
Bruker —Coventry
- Microsoft Word
- English
- Continuous improvement
Sales Executive (TWM)
Slicker Recycling —Stourport-on-Severn
- £28,000 a year
- Full-time
- Hybrid work
- Sales
- Business development
- Communication skills
- Employee discount
Quick apply
Airport Station Manager
Wilson James —Birmingham
- £50,000 - £53,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Budgeting
- Annual leave
- Employee discount
Case Handler
D2S Business Solutions Ltd —Birmingham
- £13 - £15 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
Specialist Customer Service Advisor
Cromwell —Brierley Hill
- CRM software
- Organisational skills
- Communication skills
- Employee assistance programme
CXC Telemarketer
Crown Lift Trucks Ltd —Birmingham
- Microsoft Word
- CRM software
- Administrative experience
Quick apply
Property & Relationship Manager
Brindley Capital Group —Birmingham
- £26,000 - £32,000 a year
- Full-time
- CRM software
- Management
- Customer service
- Store discount
- Health & wellbeing programme
Quick apply
11d

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Employment Specialist (IPS) - Birmingham & Solihull

Shaw Trust -
Birmingham

Apply Now

Job details

Permanent
£29,556 - £35,413 a year

Benefits

Annual leave
Company pension
Employee assistance programme
Paid volunteer time

Qualifications

Partnership building
Working with individuals with mental health conditions
Communication skills

Full job description

S haw Trust promotes team spirit, inclusiveness and it is an organisation where everybody is somebody. I am proud to be part of this great organisation.”

At Shaw Trust we believe everyone has the right to live a decent and dignified life and an opportunity for rewarding work. We are a social purpose organisation challenging inequality and breaking down barriers to enable social mobility.

For us being part of the solution is about creating the conditions for this to happen, advocating and delivering services that make a real difference. Working in partnership not competition, we are part of an eco-system of purpose-led organisations, striving for a fairer, more equal society centred on opportunity for all.

Purpose

As an Employment Specialist, your mission is to empower individuals with mental health support needs by helping them secure sustainable employment in alignment with their preferences (meaningful to them) in order to rebuild their lives.

You will deliver the Individual Placement and Support (IPS) approach, providing person-centred guidance to clients while fostering positive relationships with local employers. Your role within community mental health teams or early intervention psychosis teams will support a holistic approach to recovery through employment.

This is a highly people-focused, community-based role. You will:

Meet clients in the community or mental health settings

Support individuals with job goals, applications, and interviews

Build relationships with local employers

Work collaboratively with clinical teams

Provide ongoing in-work support

This role is active and varied—you’ll spend much of your time out and about, building relationships and supporting people directly.

Who we’re looking for

We are looking for motivated, proactive individuals who are passionate about helping others succeed.

Transferrable skills are welcome

You don’t need to have done this exact role before. We welcome applicants from a range of backgrounds where supporting people to achieve their goals is key.

This may include experience in:
Education (teachers, tutors, teaching assistants)

Health and social care

Youth work or community roles

Charity or voluntary sector

Coaching, mentoring, or careers advice

Recruitment, HR, or customer advisory roles

Housing, probation, or rehabilitation services

Customer-facing leadership roles (e.g. retail, hospitality)

If you’re passionate about people and making a difference, we’ll support you to learn the IPS delivery approach.

If you’re looking for a role where you can genuinely change lives—and be part of a team that values purpose, inclusion, and impact—we’d love to hear from you.

Essential:
You will have:
A people-centred approach

Demonstratable passion to help people with mental health and physical barriers into good employment

Be able to work consistently to targets

Experience/understanding of working with people with mental health support needs, or a similar client group within health, social services or the voluntary sector

Resilience and initiative

Excellent communication skills

Able to work 100% of the time in the community or in a mental health treatment hub

A strong communicator who can build trust quickly

Organised and able to manage a varied workload

Resilient and able to work independently

Professional in your approach and presentation

Motivated to achieve positive outcomes for others

Download the Job Description for full details.

Location:
You will be based within Birmingham or Solihull - community based (peripatetic).

Why join Shaw Trust?

“Working here, you’re part of something bigger—where everybody is somebody.”

Be part of a supportive, inclusive, purpose-led organisation

Make a meaningful difference every day

Work alongside NHS and community partners

Receive training in the IPS model

Develop your career in a values-driven organisation

Employee Benefits

As an employee of Shaw Trust as well as positively impacting people’s lives, you will have access to the following benefits:

25 days annual leave per year (plus bank holidays), with incremental increases post 3 years’ service up to 28 days, and the option to purchase additional holiday

2 days paid volunteering leave each year

An enhanced pension scheme after 6 months

Life Assurance at 3 times your annual salary rate

Access to a suite of learning and development opportunities including paid for apprenticeship and masters’ levels qualifications, and management development programmes

Opportunities to connect with our employee diversity networks (LGBTQ+ Support Network, Racial Equality Network, Disability Equality Network, Women’s Network)

Health and Wellbeing initiatives including internal support, employee assistance programme and health cash plan

Our Strategy

To find out more about Shaw Trusts aims in our 2030 Strategic Directive available here: https://www.shawtrust.org.uk/content/uploads/2020/09/Vision-2030-Strategic-Directive-5-9.pdf

Join a diverse and inclusive organisation

Shaw Trust is committed to creating a diverse and inclusive working environment, where every employee, regardless of their background or lived experience, feels that they belong and can progress in their career.

In addition;

We are proud to be certified as an employer who meets the National Equality Standard, the accepted standard for inclusiveness in business across the UK.

We are Disability Confident Leaders, support the guaranteed interview scheme and use of the government’s Access to Work scheme.

Living our values, we are keen to reflect the diversity of UK society at every level within our organisation.

We welcome applications from all sections of the community including from people with lived experience and/or knowledge of disability or social exclusion.

If you have accessibility requirements and/or would like further information about the role, please contact: [email protected]

ShawIND1

#LI-SHAW

Apply Now

Refine Your Search

customer solutions specialist jobs in birmingham, wmd

Employment Specialist (IPS) - Birmingham & Solihull

Customer Complaints Officer, Contact Centre

Assessor - Post 16 SEND

Mobility Support Specialist

Security Ambassador

Energy Specialist RES - Kingswinford

Commercial Graduate Scheme – Technical Sales & Business Development

Delivery Manager

Lead Agent

Housing Advice Officer

Specialist: Full-Time, Part-Time, and Part-Time Temporary

Operations Specialist I-III (UK)

E-Commerce Operations Specialist

Customer Experience & Quoting Specialist

Sales Executive (TWM)

Airport Station Manager

Case Handler

Specialist Customer Service Advisor

CXC Telemarketer

Property & Relationship Manager

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