Information systems security engineer Work, Jobs in Birmingham, Wmd (with Salaries)

3rd Line Support Engineer
wavenet —Shirley
- Full-time
- Azure
- Windows
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
2nd Line Network Engineer
wavenet —Shirley
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Network engineer L2
wavenet —Birmingham
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Second Line IT Engineer
GT Stewart Limited —Birmingham
- £28,000 - £32,000 a year
- Travel
- SharePoint
- Communication skills
Quick apply
Infrastructure Engineer
wavenet —Solihull
- Full-time
- Azure
- Computer Science
- Master's degree
- Annual leave
- Employee assistance programme
Quick apply
2nd Line Technical Analyst
Xerox —Nuneaton
- Full-time
- Windows
- Analysis skills
- Presentation skills
11d
Senior Systems Engineer, User Support
Arch Capital Group Ltd. —Birmingham
- Full-time
- Scripting
- Leadership
- Communication skills
IT Infrastructure Engineer
WHS Plastics —Birmingham
- Full-time
- Analysis skills
- Travel
- Organisational skills
Quick apply
IT Infrastructure Engineer
Paragon Banking Group —Solihull
- Part-time
- Hybrid work
- Continuous improvement
- Mentoring
- Scripting
- Annual leave
- Employee assistance programme
Operations Engineer
National Gas —Warwick
- From £49,000 a year
- Full-time
- Engineering
- Communication skills
13h
L4 Network Engineer Apprentice
Primary Goal —Coventry
- £21,000 - £25,000 a year
- Full-time
- Computer skills
- Power tools
- In-person
Quick apply
Information Manager
AECOM —Birmingham
- Full-time
- Hybrid work
- Engineering
- Bachelor's degree
- Quality control
First Line IT Support Engineer
GT Stewart Limited —Birmingham
- £24,000 - £26,000 a year
- Hybrid work
- Customer service
- Travel
- SharePoint
- Annual leave
- Employee assistance programme
Quick apply
Senior Cyber Security Engineer
Siemens —Birmingham
- Full-time
- Mentoring
- Leadership
- Communication skills
Senior Information Manager
AECOM —Birmingham
- Hybrid work
- Engineering
- Bachelor's degree
- No degree
Software Engineer | Associate | Birmingham | 2026
Goldman Sachs —Birmingham
- Full-time
- Computer Science
- Engineering
- Master's degree
- Employee assistance programme
Unix / Linux Engineer
NTT Data UK —Birmingham
- Conflict management
- Leadership
- Communication skills
Principal Network Engineer
National Grid —Warwick
- £70,000 - £80,000 a year
- Full-time
- Hybrid work
- Engineering
- Bachelor's degree
- No degree
- Life insurance
Associate Software Engineer
MSX International —Warwick
- Up to £35,000 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- Software troubleshooting
- Annual leave
Quick apply
7d
CNI Infrastructure Engineer
National Grid —Warwick
- £54,000 - £65,000 a year
- Full-time
- Communication skills

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3rd Line Support Engineer

wavenet -
Shirley

Quick apply

Job details

Full-time

Benefits

Annual leave
Employee assistance programme

Qualifications

Microsoft Windows Server
Technical troubleshooting
TCP
Cloud infrastructure
Azure
Incident management
Incident queue management
Mentoring junior staff
Ticket management
Microsoft Exchange
Windows
Network infrastructure
Firewall
Service restoration
Continuous improvement
Mentoring
IP networking
Customer support
VMWare
Customer interaction
Root cause analysis
Citrix
Microsoft Azure
Intune
Help desk

Full job description

Company Description

Wavenet is a UK‑based managed services provider delivering IT, cybersecurity, communications and connectivity solutions that evolve with our customers’ businesses.

Since 2000, we’ve helped organisations stay connected, secure and productive. We don’t just solve today’s problems — we design solutions that stand the test of time. By staying ahead of the technology curve, we give our customers confidence that their IT environment is ready for whatever comes next.

Customer success is at the heart of everything we do. We pride ourselves on delivering exceptional service, acting as a trusted extension of our customers’ teams and consistently providing a high‑quality, reliable customer experience.

Job Description

As a Senior Support Engineer, you’ll act as the final technical escalation point for complex incidents and problems. This is a true 3rd line role — you’ll be responsible for deep technical investigation, root cause analysis and driving permanent fixes, not just quick workarounds.

You’ll work across modern on‑prem, virtualised and cloud environments, supporting customers with a broad range of technologies. You’ll also play a key role in mentoring colleagues, improving service quality, and helping shape how we deliver support.

This role is based at our Solihull head office.

What You’ll Be Doing

Acting as the technical escalation point for 1st and 2nd line engineers
Owning and resolving complex incidents and problems through to completion
Providing expert support via tickets, telephone, email and remote access
Performing in‑depth troubleshooting across infrastructure, cloud and EUC platforms
Carrying out root cause analysis and recommending long‑term improvements
Managing and prioritising multiple issues while working within SLA commitments
Monitoring and responding to alerts generated by remote monitoring tools
Maintaining accurate documentation, knowledge articles and customer records
Identifying opportunities to reduce recurring incidents and improve service delivery
Supporting continuous improvement initiatives across tools, processes and standards

Communicating clearly with customers, translating technical detail into business‑friendly language

Qualifications

You’ll be an experienced support professional with a strong technical background and the confidence to take ownership of challenging issues.

Essential experience includes:

Proven experience in a senior / 3rd line IT support role, ideally within an MSP environment
Windows desktop and server operating systems
Microsoft 365 administration (Exchange Online, Intune, Entra ID/Azure AD)
Server administration (Active Directory, Group Policy, core infrastructure services)
Networking fundamentals: TCP/IP, DNS, DHCP, VLANs and VPN technologies
Firewalls, switches and general network devices
Virtualisation technologies (VMware, Hyper‑V or similar)
Microsoft Azure, including virtual desktops (AVD/WVD)
Citrix environments

Desirable (but not essential):

Experience with security tooling or security‑focused troubleshooting
Exposure to automation, scripting or infrastructure‑as‑code concepts
Mentoring or coaching junior engineers

Additional Information

At Wavenet, we offer more than just a job – we provide an exceptional environment and a wide range of benefits to support your success from day one. With us, you’ll enjoy a generous starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and comprehensive health and wellbeing programs, all backed by a dedicated in-house Wellbeing Team.

We believe in a strong work-life balance, rewarding your commitment with an additional day of annual leave each year, reaching up to 28 days. Here’s a closer look at what we offer:

Annual Leave: Begin your journey with 25 days of leave, increasing by one day per year up to 28 days – our way of saying thank you for your dedication.
Health & Wellbeing: Your wellbeing is a priority. Enjoy private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance programme, all supported by our internal Wellbeing Team.

Ready to join the UK’s largest managed service provider?

Apply today or contact our friendly Talent Acquisition Team for more information.

Quick apply

Refine Your Search

information systems security engineer jobs in birmingham, wmd

3rd Line Support Engineer

2nd Line Network Engineer

Network engineer L2

Second Line IT Engineer

Infrastructure Engineer

2nd Line Technical Analyst

Senior Systems Engineer, User Support

IT Infrastructure Engineer

IT Infrastructure Engineer

Operations Engineer

L4 Network Engineer Apprentice

Information Manager

First Line IT Support Engineer

Senior Cyber Security Engineer

Senior Information Manager

Software Engineer | Associate | Birmingham | 2026

Unix / Linux Engineer

Principal Network Engineer

Associate Software Engineer

CNI Infrastructure Engineer

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