Mobile product manager Work, Jobs in Birmingham, Wmd (with Salaries)

Customer Services Manager
Severn Valley Railway Society Limited —Kidderminster
- Weekend availability
- Microsoft Word
- Master's degree
- Continuous improvement
- Free parking
- Store discount
Quick apply
1d
Business Development Manager
Sandland Packaging Ltd —Bilston
- £25,420 - £35,000 a year
- Full-time
- Hybrid work
- CRM software
- Microsoft Office
- Business development
Quick apply
4d
Senior Marketing Manager
National Express —Birmingham
- Up to £60,000 a year
- Full-time
- Hybrid work
- Team management
- Budgeting
- Employee assistance programme
8d
Customer Relationship Executive
Southern Communications Limited —Birmingham
- £32,000 a year
- Full-time
- Organisational skills
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
4d
Sales Representative
ICS(UK)LTD/Catercoice Cash & Carry —Birmingham
- From £12.71 an hour
- Full-time
- Customer service
- Presentation skills
- Driving
Quick apply
2d
Events & Business Development Manager
St John Ambulance —St. John
- £36,924 - £45,000 a year
- CRM software
- Sales
- Business development
- Employee assistance programme
- Employee discount
Marketing Manager
MOOT —Stafford
- £50,000 - £60,000 a month
- Remote
Online Manager
ASDA —Birmingham
- Weekend availability
- Organisational skills
- In-person
- Leadership
- Annual leave
- Employee assistance programme
Internal Account Manager
PDS —Nuneaton
- £30,000 a year
- Full-time
- CRM software
- Organisational skills
- In-person
- Annual leave
Quick apply
Business Development Manager
U Value Insulation —Birmingham
- Full-time
- Remote
- CRM software
- Business development
- Employee assistance programme
Quick apply
Regional Contract Manager
Howdens Joinery Co. —Birmingham
- £45,000 - £50,000 a year
- Full-time
- Business development
- Organisational skills
- Employee discount
1d
Operations Manager
ASDA —Birmingham
- Full-time
- Organisational skills
- In-person
- Leadership
- Annual leave
- Employee assistance programme
Trainee Sales Executive – Construction Machinery
Rygor Plant —Birmingham
- Up to £28,000 a year
- Full-time
- Sales
- Communication skills
- Health & wellbeing programme
- Annual leave
12d
Commissioning Manager
Johnson Controls —Birmingham
- Overtime
- Continuous improvement
- In-person
- Leadership
- Annual leave
- Employee assistance programme
Night Manager
ASDA —Chelmsley Wood
- Weekend availability
- Customer service
- In-person
- Retail management
- Annual leave
- Employee assistance programme
4d
Business Development Manager
Mondi —Birmingham
- Computer literacy
- Business development
- Analysis skills
- Employee discount
Business Development Manager - CX / CCaaS
Gamma —Birmingham
- Full-time
- Remote
- Business development
- Communication skills
- Negotiation
- Annual leave
- Employee discount
Quick apply
10d
Social Content Creator
Halfords —Redditch
- Up to £33,000 a year
- Full-time
- Hybrid work
- Annual leave
- Employee discount
Commercial Operations Manager
BT —Birmingham
- Contracts
- Gym membership
12d
Business Development Graduate
Keyence —Birmingham
- £33,000 a year
- Business development
- Employee assistance programme

I want to receive the latest job alerts for mobile product manager in birmingham, wmd

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

mobile product manager jobs near birmingham, wmd

Business Development Manager jobs in Birmingham

Marketing Manager jobs in Stafford

Content Writer jobs in Redditch

Account Manager jobs in Nuneaton

Sales Executive jobs in Birmingham

Regional Manager jobs in Birmingham

Commercial Manager jobs in Birmingham

Commissioning Manager jobs in Birmingham

Customer Service Manager jobs in Kidderminster

Sales Representative jobs in Birmingham

Senior Marketing Manager jobs in Birmingham

Operations Manager jobs in Birmingham

General Manager jobs in London

Project Manager jobs in Oxford

Graduate Business Analyst jobs in London

Business Development Manager jobs in Cardiff

Business Development Manager jobs in Coventry Cv2

Business Development Manager jobs in Pucklechurch

Business Development Manager jobs in Epsom

Customer Relations Representative jobs in Newcastle Upon Tyne

Customer Services Manager

Severn Valley Railway Society Limited
Kidderminster

Quick apply

Job details

Permanent | Full-time
1 day ago

Benefits

Free parking
Store discount
Health & wellbeing programme
Annual leave
Company pension
Employee assistance programme
Employee discount
Life insurance
On-site parking

Qualifications

Microsoft Word
Process improvement
Microsoft Office Suite
Complaint handling
Master's degree
Continuous improvement
Team management
Relationship management
Customer interaction

Full job description

Customer Services Manager

The Severn Valley Railway (SVR) is an award winning heritage attraction welcoming up to 250,000 visitors every year. This full-size standard-gauge railway line runs regular, mainly steam-hauled, passenger trains between Kidderminster in Worcestershire and Bridgnorth in Shropshire. Along the line the SVR operates two pubs, eight catering outlets, three shops and a visitor centre. In support of the railway operation there is a thriving Engineering Workshop, Diesel Depot, and Carriage & Wagon Works.

With an annual turnover of around £8m, the SVR employs approximately 90 people in full and part-time roles and a further 1,600 in voluntary roles. The SVR is a significant employer in the counties of Worcestershire and Shropshire.

The SVR is proud of its position as a nationally recognised and award-winning heritage attraction. Collectively the SVR's mission is to: “To enthuse and inspire an affection and understanding in our visitors and staff for the Severn Valley Railway and the bygone era of steam locomotion and heritage diesels through the operation and interpretation of the Railway infrastructure, locomotives, historic carriages and wagons.”

Role Outline

Reporting to the Head of Commercial & Customer Experience, this role is responsible for leading the day-to-day delivery of outstanding customer service across the railway, including the management of welcome hosts and booking offices. The postholder will act as a champion for visitors, representing the voice of the customer, managing the customer feedback process, and that customer expectations and needs are reflected in service standards, operational decisions and continuous improvement activity.

The postholder will focus on creating consistently warm, efficient and memorable experiences that encourage repeat visits and strong advocacy for the Severn Valley Railway. The role involves providing a high standard of customer service including the management of customer enquiries, customer complaints, whilst ensuring customer communications and booking office operations run smoothly and professionally. The role additionally is responsible for the railway membership administration.

Working closely with the Head of Commercial & Customer Experience, the postholder will support reporting, KPI monitoring, recruitment, training and team development, using customer insight to identify opportunities to improve the visitor journey.

Based primarily in Kidderminster, the role will require an element of mobile working, including undertaking the Duty Manager role at the Engine House Visitor Centre when required.

The contract is permanent and full time. Weekend, bank holiday and evening work will be required.

Salary will be dependent on experience and qualifications.

Benefits include company pension scheme, life assurance, free on-site parking, travel discounts on the national rail network (subject to a qualifying period), SVR travel vouchers, employee discounts, Employee Assistance Programme, employee-funded health cash plan, 23 days annual leave plus bank holidays.

Duties and Responsibilities

Lead and manage the Customer Services Team, welcome hosts and booking office teams
Seek to increase general sales and identify up-selling opportunities over all of our sales channels
Act as the main point of contact for customers, going the extra mile to resolve needs, exceed expectations and create class-leading customer experiences
Act as support to the Ticketing and Event Design Manager for group bookings and sales, building and maintaining relationships with national and regional coach operators
Act as the main point of contact for Members of the Severn Valley Railway, managing the process, database and addressing any queries
Undertake Duty Manager shifts in the Contact Centre and The Engine House
When required, support the Ticketing & Event Design Manager in the management of the CRM system
Evaluate and challenge existing processes, where appropriate, using customer feedback and insight to improve service standards, customer satisfaction and the end-to-end visitor experience
Represent the voice of the customer in day-to-day decisions, team briefings and service improvements, ensuring visitors’ needs are understood and acted upon
Provide clear leadership, coaching and support to welcome hosts and booking office colleagues to ensure consistent, confident and customer-focused service delivery
General office administration

Key Relationships

Head of Commercial & Customer Experience
Commercial & Customer Experience Manager
Ticketing & Event Design Manager
Visitor Services Assistant
Station Masters
Travelling Ticket Inspectors
Booking Office Clerks
Welcome Hosts

Skills and Experience Required

Proven ability of working and managing a team; supervision, leadership and motivation of staff at all levels
Experience in working in a customer service environment
Professional communications skills – written and verbal
Strong interpersonal skills to work effectively across several teams and with external partners and a customer-focused management style, with the confidence to champion the voice of the customer across teams
Ability to take the initiative, act independently, identify priorities, and balance conflicting demands
A self-starter who continually seeks to please customers, create amazing visitor experiences, encourage repeat visits and build strong advocacy
Advanced computer skills including use of Microsoft Office products including Word, Excel and Teams
Good organisational and personal time management; ability to work under time pressures
Strategic thinking, planning and creative problem solving skills

Benefits:

Company pension
Health & wellbeing programme
Life insurance
On-site parking
Store discount

Work Location: In person

Quick apply

Refine Your Search

mobile product manager jobs in birmingham, wmd

Customer Services Manager

Business Development Manager

Senior Marketing Manager

Customer Relationship Executive

Sales Representative

Events & Business Development Manager

Marketing Manager

Online Manager

Internal Account Manager

Business Development Manager

Regional Contract Manager

Operations Manager

Trainee Sales Executive – Construction Machinery

Commissioning Manager

Night Manager

Business Development Manager

Business Development Manager - CX / CCaaS

Social Content Creator

Commercial Operations Manager

Business Development Graduate

I want to receive the latest job alerts for mobile product manager in birmingham, wmd

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected