Senior career advisor Work, Jobs in Birmingham, Wmd (with Salaries)

Senior Customer Service Advisor
Barclays —Birmingham
- £27,700 a year
- Weekend availability
- Banking
- Life insurance
11d
HR Manager
Taxpro —Birmingham
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Sales
- Human resources
- Financial services
Quick apply
11d
Executive Assistant
Crestview Capital Partners —Birmingham
- £32,000 - £42,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Health & wellbeing programme
- Flexitime
Quick apply
10d
Senior Careers Advisor
Coventry College —Coventry
- £35,352 - £37,513 a year
- Full-time
- Computer literacy
- Computer skills
- Communication skills
- Free parking
- Annual leave
Strategic Advisor
West Midlands Combined Authority —Birmingham
- £58,091 - £65,108 a year
- Part-time
- Data analysis skills
- Communication skills
- Negotiation
- Annual leave
- Employee discount
Sales Advisor - Sutton Coldfield
Scrivens Opticians and Hearing Care —Sutton Coldfield
- Sales
- Computer literacy
- Merchandising
- Annual leave
- Employee discount
Quick apply
Change & Release Manager
Halfords —Redditch
- £55,000 - £70,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
- Annual leave
- Employee discount
12d
Head of Communication and Engagement
Government Internal Audit Agency —Birmingham
- £73,142 - £79,550 a year
- Part-time
- Presentation skills
- SharePoint
- Leadership
- Annual leave
- Employee discount
Senior Advisor - Payment Operations
The Co-operative Bank —Coventry
- Up to £31,250 a year
- Full-time
- Data entry
10d
Senior Advisor - Payment Operations
Coventry Building Society —Coventry
- £31,250 a year
- Data entry
10d
Digital Engagement Manager
Department for Work and Pensions —Birmingham
- £44,447 - £46,547 a year
- Overtime
- Hybrid work
- Microsoft Powerpoint
- Presentation skills
- Annual leave
- Employee assistance programme
6d
Accounts Payable Assistant - 12 month FTC
Pinsent Masons —Birmingham
- Full-time
- Computer literacy
- Communication skills
Sales Specialist - Enterprise Service Management
SCC —Birmingham
- £65,000 - £75,000 a year
- Monday to Friday
- Hybrid work
- Communication skills
Senior Service Advisor
Evans Halshaw —Stourbridge
- Training & development
- Annual leave
- Employee discount
Quick apply
Commercial Manager Cardiac Rhythm Management (Central & North UK)
Abbott Laboratories —Solihull
- Full-time
- Microsoft Word
- Sales
- Data analysis skills
People Partner
South Staffordshire Group —Walsall
- £60,000 - £65,000 a year
- Full-time
- Data analysis skills
- Analysis skills
- Travel
- Employee assistance programme
- Employee discount
3d
Account Manager
The Fuel Store —Birmingham
- Full-time
- Hybrid work
- CRM software
- Sales
- Communication skills
- Annual leave
- Employee discount
Quick apply
Senior People Business Partner – Halfords Mobile Expert & Fleet Solutions
Halfords —Redditch
- Full-time
- Continuous improvement
- Travel
- Leadership
- Annual leave
- Employee discount
HR Advisor (12 months fixed term contract)
Gateley —Birmingham
- Continuous improvement
- Human resources
- Recruiting
- Annual leave
- Employee assistance programme
5d
Sales Executive
Travis Perkins plc —West Bromwich
- Full-time
- Sales
- Leadership

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Senior Customer Service Advisor

Barclays -
Birmingham

Apply Now

Job details

Permanent
£27,700 a year
11 days ago

Benefits

Company pension
Private medical insurance
Life insurance

Qualifications

Live chat
Stakeholder collaboration
Stakeholder liaison
Process improvement
Risk management
Customer interaction
Banking

Full job description

Date live: 19/08/2026

Business Area: BUK Customer Care UK

Area of Expertise: Banking Operations

Contract: Permanent

Reference Code: JR-0000096754

Join us at Barclays as a Senior Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers with more complex queries or needs, this is your chance to bring your passion for helping people to a role where your empathy, dedication and exceptional customer service can truly shine. You’ll be the friendly face for our Retail Banking customers in branch or at one of our local hubs, offering expertise, guidance and support with every interaction.

As part of our Customer Care team, you’ll work 5 days per week, including some weekends, and start with a competitive salary of £27,700. On top of that, you’ll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we’ll ensure you have everything you need to succeed and grow with us.

At Barclays, we’re not just offering you a role—we’re offering you a career.

Purpose of the role

To provide exceptional customer service while resolving more complex customer needs/requests.

Accountabilities

Provision of customer service through various communication channels including chat, email and phone.
Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case.
Collaboration with teams across the bank to align and integrate customer care processes.
Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas.
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations.
Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments.
Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders.
Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness.

Analyst Expectations

To meet the needs of stakeholders/ customers through specialist advice and support
Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
Likely to have responsibility for specific processes within a team
They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.
If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.
Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
Check work of colleagues within team to meet internal and stakeholder requirements.
Provide specialist advice and support pertaining to own work area.
Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
Make judgements based on practise and previous experience.
Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
Build relationships with stakeholders/ customers to identify and address their needs.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Apply Now

Refine Your Search

senior career advisor jobs in birmingham, wmd

Senior Customer Service Advisor

HR Manager

Executive Assistant

Senior Careers Advisor

Strategic Advisor

Sales Advisor - Sutton Coldfield

Change & Release Manager

Head of Communication and Engagement

Senior Advisor - Payment Operations

Senior Advisor - Payment Operations

Digital Engagement Manager

Accounts Payable Assistant - 12 month FTC

Sales Specialist - Enterprise Service Management

Senior Service Advisor

Commercial Manager Cardiac Rhythm Management (Central & North UK)

People Partner

Account Manager

Senior People Business Partner – Halfords Mobile Expert & Fleet Solutions

HR Advisor (12 months fixed term contract)

Sales Executive

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