Senior support analyst Work, Jobs in Birmingham, Wmd (with Salaries)

Senior Support Analyst
SeadOak —Birmingham
- £26,000 - £30,300 a year
- Weekend availability
- Hybrid work
- Microsoft Outlook
- Windows
- Continuous improvement
- Free parking
- Profit sharing
Quick apply
Internal Controls Senior Analyst
Mondelēz International —Birmingham
- Full-time
- ERP systems
- English
- Master's degree
Senior Business Analyst
Capgemini —Birmingham
- Hybrid work
- Management
- Business development
- Bachelor's degree
Data Governance - Senior Analyst
BNP Paribas —Solihull
- Full-time
- Hybrid work
- Employee discount
Senior Data Analyst
Halfords —Redditch
- Up to £57,846 a year
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
- Employee discount
1st / 2nd Line IT Support Analyst
OneSchool Global United Kingdom —Warwick
- Full-time
- Maintenance
- Windows
- Travel
- Free parking
- Annual leave
19h
Senior FinOps / Cloud Optimisation Analyst
Softcat —Birmingham
- Hybrid work
- Continuous improvement
- Mentoring
- School
- Flexible schedule
Controllers- Non-Financial Regulatory Position Reporting, Senior Analyst- Birmingham
Goldman Sachs —Birmingham
- Full-time
- Analysis skills
- Bachelor's degree
- Organisational skills
- Employee assistance programme
Reward Specialist
National Gas —Warwick
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Project management
11d
Senior Risk Analyst
BNP Paribas —Solihull
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Leadership
- Employee discount
7d
Senior Commercial Analyst
Inspired Thinking Group (ITG) —Birmingham
- Full-time
- Hybrid work
- Presentation skills
- Contracts
- Analytics
- Employee assistance programme
- Employee discount
Quick apply
Controllers, Non-Financial Regulatory Position Reporting, Senior Analyst, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Analysis skills
- Bachelor's degree
- Organisational skills
- Employee assistance programme
Senior Analyst- Analysis and Insight
National Crime Agency —Birmingham
- Full-time
- Presentation skills
- Travel
- Leadership
- Annual leave
- Sick pay
Senior Finance Analyst
SE Controls —Lichfield
- Full-time
- Hybrid work
- Accounting
- Free parking
- Health & wellbeing programme
Quick apply
8d
PMO Co-ordinator
Laing O'Rourke —Birmingham
- Continuous improvement
- Travel
- Communication skills
10d
Infrastructure Services Senior Analyst
West Midlands Police —Birmingham
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Assistant Retail Property Analyst
Signet —Birmingham
- Full-time
- Communication skills
- Employee discount
Senior Finance Analyst RtR
DHL Supply Chain —Coleshill
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
Senior Customer Service Advisor
Barclays —Birmingham
- £27,700 a year
- Weekend availability
- Banking
- Life insurance
2d
Graduate Business Analyst
SLC —Birmingham
- £27,765 - £32,000 a year
- Full-time
- Business development
- Analysis skills
- In-person
- Profit sharing
- Health & wellbeing programme
Quick apply
1d

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senior support analyst jobs near birmingham, wmd

Senior Support Analyst

SeadOak
Birmingham

Quick apply

Job details

Graduate | Full-time | Part-time upon request
£26,000 - £30,300 a year

Benefits

Free parking
Profit sharing
Employee mentoring programme
Flexitime
Company pension
Company events
Free or subsidised travel
Referral programme
Sick pay
On-site parking

Qualifications

Jira
Technical troubleshooting
ConnectWise
Desktop support
Driving Licence
Microsoft Outlook
Incident management
Web development
BMC Remedy
LAN
Microsoft Office Suite
Windows
Network infrastructure
Firewall
Continuous improvement
Computer hardware
Network Protocols
IT support
Technical support incident logging
Computer networking
Network support
Technical writing
Mac OS
ServiceNow
Customer support
Linux
Communication skills
CompTIA A+

Full job description

Job Summary

We are seeking a dynamic and highly skilled Senior Support Analyst to join our technology support team. In this role, you will be the go-to expert for resolving complex technical issues, providing exceptional customer service, and ensuring the seamless operation of IT systems across the organization. Your expertise in computer networking, software troubleshooting, and various operating systems will drive efficient support processes and enhance user satisfaction. This position offers an exciting opportunity to lead support initiatives, collaborate with cross-functional teams, and contribute to the continuous improvement of our IT environment.

Duties

Provide advanced technical support for hardware, software, network connectivity, and operating systems including Windows, macOS, and Linux.
Troubleshoot and resolve issues related to computer hardware, desktop support, VPN access, firewalls, and LAN/WAN networks.
Manage and escalate incidents using tools such as BMC Remedy, ServiceNow, and Jira to ensure timely resolution.
Support users with help desk requests via phone, email, or remote access tools while maintaining high levels of customer service.
Assist with configuring and maintaining network components like routers, switches, firewalls, and VPNs to ensure secure connectivity.
Document technical issues thoroughly and develop solutions or workarounds for recurring problems.
Collaborate with IT teams to implement system upgrades, patches, and security protocols that improve overall system stability.

Skills

Strong knowledge of computer networking concepts including LAN/WAN architecture and protocols.
Proven experience in software troubleshooting across multiple operating systems such as Windows, macOS, and Linux.
Excellent communication skills with the ability to explain technical information clearly to non-technical users.
Excellent written communication is critical.
Proficiency in IT support tools like Connectwise, Jira, for incident management and tracking.
Familiarity with Microsoft Office 365 applications.
Excellent Microsoft Outlook trouble shooting
Experience supporting and documenting desktop hardware components including peripherals and computer hardware maintenance.
Understanding of security measures including firewalls, VPNs, and network security best practices.
Minimum of 2 years full time commercial IT support experience required.
Experience in web development, SEO, or digital marketing would be beneficial, but not essential.

SeadOak provides 7 day international support in partnership with another IT company. This is role is predominantly 9-5 at the SeadOak office. There is a need to work a minimun of one evening till 8pm or early morning from 7am each week. There is also a need to covering other members of staff taking leave on Saturday or Sunday, but not both. Weekend cover can be done from home.

Join us as a Senior Support Analyst to leverage your technical expertise in a fast-paced environment where your problem-solving skills will make a real difference! We value proactive individuals who thrive on delivering top-tier support while continuously enhancing their skills in a collaborative setting.

Pay: £26,000.00-£30,300.00 per year

Benefits:

Company events
Company pension
Employee mentoring programme
Flexitime
Free or subsidised travel
Free parking
On-site parking
Profit sharing
Referral programme
Sick pay

Ability to commute/relocate:

Birmingham B30 1HH: reliably commute or plan to relocate before starting work (required)

Application question(s):

If looking for a part time role, how many hours are you willing to work?

Education:

Diploma of Higher Education (required)

Licence/Certification:

Full UK Drivers Licence (preferred)

Work authorisation:

United Kingdom (required)

Willingness to travel:

25% (preferred)

Work Location: Hybrid remote in Birmingham B30 1HH

Quick apply

Refine Your Search

senior support analyst jobs in birmingham, wmd

Senior Support Analyst

Internal Controls Senior Analyst

Senior Business Analyst

Data Governance - Senior Analyst

Senior Data Analyst

1st / 2nd Line IT Support Analyst

Senior FinOps / Cloud Optimisation Analyst

Controllers- Non-Financial Regulatory Position Reporting, Senior Analyst- Birmingham

Reward Specialist

Senior Risk Analyst

Senior Commercial Analyst

Controllers, Non-Financial Regulatory Position Reporting, Senior Analyst, Birmingham

Senior Analyst- Analysis and Insight

Senior Finance Analyst

PMO Co-ordinator

Infrastructure Services Senior Analyst

Assistant Retail Property Analyst

Senior Finance Analyst RtR

Senior Customer Service Advisor

Graduate Business Analyst

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