Senior support manager Work, Jobs in Birmingham, Wmd (with Salaries)

Senior Operations Manager - The Oaks Coventry
Student Roost —Coventry
- £45,000 - £48,000 a year
- Hospitality
- Sales
- Continuous improvement
Quick apply
12d
Senior Operations Manager -Motability Contact Centre
RAC —Walsall
- Continuous improvement
- Annual leave
- Flexible schedule
Quality Manager
Leicester —Hinckley
- £63,000 a year
- Full-time
- Continuous improvement
Quick apply
6d
Senior Facilities Manager
Shireland Collegiate Academy Trust —Smethwick
- £42,840 - £48,227 a year
- Full-time
- Communication skills
- School
10d
General Manager- Birmingham City FC
Levy —Birmingham
- Up to £70,000 a year
- Weekend availability
- Continuous improvement
- Training & development
- Leadership
- Annual leave
- Employee assistance programme
Senior PMO Manager
NP Aerospace Limited —Coventry
- Full-time
- Engineering
- ERP systems
- Continuous improvement
- Annual leave
- Flexible schedule
Senior Manager, Professional Services (EMEA)
SOTI Inc. —Solihull
- Full-time
- Bachelor's degree
- Continuous improvement
- Team management
Head Of Park Operations
West Midland Safari Park —Bewdley
- Weekend availability
- Continuous improvement
- Team management
- Leadership
- Employee discount
Quick apply
7d
Cleaning Manager
ABM —Perry Barr
- £37,000 a year
- 8 hour shift
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Annual leave
National Contract Manager
Atlas Workplace Services —Birmingham
- Up to £50,000 a year
- Team management
- Travel
- Training & development
Quick apply
Senior Manager – Complex Transaction Support
National Housing Bank —Birmingham
- £59,631 - £79,464 a year
- Full-time
- Hybrid work
- Presentation skills
- No degree
- Organisational skills
- Annual leave
- Employee assistance programme
14d
Senior Operations Support Shift Manager - Multiple Warehouse Functions
Alliance Healthcare —Birmingham
- Full-time
- Analysis skills
- Continuous improvement
- Leadership
Customer Experience Manager
Trident Group —Birmingham
- £50,000 a year
- Full-time
- Presentation skills
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
4d
Head of Performance Partners
Convergence Group —Solihull
- £80,000 - £95,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Continuous improvement
- Human resources
Quick apply
Estates Officer
Summerhill Services Limited —Birmingham
- £41,143.94 - £45,336.94 a year
- Full-time
4h
Cleaning Manager
ABM UK —Perry Barr
- £37,000 a year
- 8 hour shift
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Annual leave
Quick apply
Head of Service - Support Services
GreenSquareAccord —Birmingham
- £73,500 a year
- Microsoft Powerpoint
- Microsoft Word
- Team management
- Annual leave
- Employee assistance programme
Quick apply
3d
People Manager
Lisieux Trust Limited —Erdington
- £37,000 - £40,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Management
- Health & wellbeing programme
- Life insurance
Quick apply
12d
Remediation Manager
OSB Group —Wolverhampton
- £51,000 - £62,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Organisational skills
- Annual leave
3h
People Wellbeing Lead
City of Wolverhampton Council —Wolverhampton
- £52,413 - £56,730 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Annual leave
1d

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Senior Operations Manager - The Oaks Coventry

Student Roost -
Coventry

Quick apply

Job details

£45,000 - £48,000 a year
12 days ago

Qualifications

Hospitality
Succession planning
Operations management
Stakeholder collaboration
Sales
Stakeholder liaison
Coaching
Performance management
Stakeholder coordination
Continuous improvement
Partnership building
Client services
Customer support
Professional development mentoring
Budgeting
Team motivation leadership
Communication skills
Property management
Operations leadership experience
Stakeholder management

Full job description

Senior Operations Manager The Oaks, Coventry | Reporting to: Regional Director, Midlands | £45,000 - £48,000 pending experience + 10% annual performance bonus

Lead an award-winning student community.

The Oaks is Student Roost's flagship Coventry property, home to 1,000+ students and just a 10 minute walk from the University of Warwick. It offers a vibrant community with a gym, cinema room, yoga studio and social spaces.

As Senior Operations Manager, you'll lead the day to day running of the property creating an outstanding resident experience while delivering strong commercial performance. You'll inspire a high performing team, champion operational excellence and use data and insight to keep raising the bar.

What you'll be responsible for

Lead high-performing teams Build an inclusive culture where people feel empowered. Coach, develop and inspire through regular feedback, performance conversations and succession planning, always leading by example on customer service.
Deliver outstanding resident experience Ensure every resident enjoys a safe, welcoming, well managed home. Resolve issues quickly and with empathy, and build a community where students feel connected and valued.
Drive commercial performance Own your property's sales performance and occupancy, revenue, costs and profitability. Deliver leasing and rebooking strategies, use market insight to spot growth opportunities, and partner with Revenue and Marketing on targeted campaigns.
Deliver operational excellence Champion a safety first culture with full statutory and company compliance. Maintain outstanding presentation standards, lead operational planning (summer turnaround, maintenance, capital projects) and use technology to improve efficiency.
Build strategic relationships Develop strong partnerships with universities, suppliers and stakeholders, and collaborate across Student Roost to share best practice and support wider initiatives.

What we're looking for

A confident operational leader who blends commercial awareness with a genuine passion for people. You'll bring:

Experience leading multi disciplinary operational teams and delivering commercial and operational results. Must have a strong drive towards delivering sales.
Strong people leadership. Coaching, developing and motivating others.
Experience managing budgets, financial performance and KPIs.
A customer first mindset and a passion for exceptional experiences.
Background in facilities, hospitality, property, retail, accommodation or similar customer focused environments.
Excellent communication and stakeholder management skills.
Confidence using data and technology to inform decisions, plus a continuous-improvement mindset to lead through change.

Your first six months

First 30 days Build relationships with your team and stakeholders, learn our operating model and systems, understand your property's performance, and complete compliance onboarding.
By 90 days Take full ownership of performance, implement improvements to occupancy, satisfaction and finances, and establish coaching rhythms with your team.
By 6 months Lead a confident, high performing team; deliver measurable improvements across customer experience, operations and commercials; execute key priorities including leasing, rebookers and summer turnaround; and be recognised as a trusted regional leader.

Why Student Roost?

Great places start with great people. We encourage everyone to bring their authentic selves to work, challenge ideas, embrace innovation and keep learning. Our values shape how we lead, collaborate and support each other every day.

If you're passionate about resident experience, highly organised and excited to make a real impact in a growing business, we'd love to hear from you.

We welcome applicants from all backgrounds, including those with disabilities, and are happy to discuss any reasonable adjustments. Please note this role is subject to a Basic DBS check as part of our pre-employment checks.

Quick apply

Refine Your Search

senior support manager jobs in birmingham, wmd

Senior Operations Manager - The Oaks Coventry

Senior Operations Manager -Motability Contact Centre

Quality Manager

Senior Facilities Manager

General Manager- Birmingham City FC

Senior PMO Manager

Senior Manager, Professional Services (EMEA)

Head Of Park Operations

Cleaning Manager

National Contract Manager

Senior Manager – Complex Transaction Support

Senior Operations Support Shift Manager - Multiple Warehouse Functions

Customer Experience Manager

Head of Performance Partners

Estates Officer

Cleaning Manager

Head of Service - Support Services

People Manager

Remediation Manager

People Wellbeing Lead

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