Technical support agent Work, Jobs in Birmingham, Wmd (with Salaries)

Field Support Specialist
FOODHUB —Birmingham
- £34,258 a year
- Weekend availability
- Customer service
- Travel
- POS
- Employee assistance programme
- Gym membership
Quick apply
10d
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Birmingham
- £3,800 a month
- Full-time
- Sales
Quick apply
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Birmingham
- £3,800 a month
- Full-time
Quick apply
New Business Assistant
NPS Law —Solihull
- £25,420 - £28,000 a year
- Full-time
- Microsoft Word
- Organisational skills
- Typing
- Free parking
- Annual leave
Quick apply
11d
Junior Automation Specialist
Perk —Birmingham
- Full-time
- Bar
- AI
- Relocation assistance
- Annual leave
1d
Automotive Helpdesk Agent
MSX International —Coventry
- Up to £42.17 an hour
- Full-time
- Remote
- Automotive diagnostics
- Annual leave
Quick apply
Premium Support Relationship Manager
Reapit UK —Solihull
- Hybrid work
- Continuous improvement
- Training & development
- Communication skills
- Annual leave
Quick apply
Distribution Agent
Expeditors —Birmingham
- Full-time
- Microsoft Word
- Computer literacy
- English
- Employee stock purchase plan
- Life insurance
Quick apply
4d
Customer Support Agent
Rockwell Automation —Aldridge
- Full-time
- Annual leave
- Employee assistance programme
Business Automation Specialist - Customer Care
Perk —Birmingham
- Full-time
- Hybrid work
- Bar
- AI
- Relocation assistance
- Annual leave
5d
Homelessness officer
Redditch Borough Council —Redditch
- £32,061 - £40,777 a year
- Call to connect
- Customer service
- Employee assistance programme
- Employee discount
Credit Control Manager (Client Finance - Birmingham)
BNP Paribas —Birmingham
- Full-time
- Team management
- Leadership
- Communication skills
- Annual leave
- Employee discount
4d
Site Agent
Sisk —Birmingham
- Full-time
- Management
- Quality control
- Travel
Sub Agent
Balfour Beatty Vinci —Birmingham
- Full-time
- Management
- Engineering
- Project management
- Free parking
5d
Associate Surveyor - Asset Experience Associate
JLL —Birmingham
- Sales
- Contracts
- Budgeting
agent Agentic AI systems
Aston University —Birmingham
- £38,784 - £41,064 a year
- Full-time
- Doctoral degree
- Computer Science
- Research
- Annual leave
Agent
Balfour Beatty Vinci —Birmingham
- Management
- Continuous improvement
- Organisational skills
- Free parking
9d
Junior Commercial Advisor
Verisure Services (UK) Limited —Walsall
- £3,800 a month
- Full-time
- Sales
Quick apply
Administrator- Asset Portfolio
Innovus —Worcester
- Up to £25,000 a year
- Full-time
- Microsoft Office
- Accounting
- Organisational skills
- Employee discount
- Life insurance
Quick apply
1d
Cyber Security Project Manager - 6 month FTC
Reapit UK —Solihull
- Hybrid work
- Analysis skills
- Product management
- Agile
- Annual leave
Quick apply
2d

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Field Support Specialist

FOODHUB -
Birmingham

Quick apply

Job details

Full-time
£34,258 a year
10 days ago

Benefits

Cycle to work scheme
Tech scheme
Employee assistance programme
Gym membership
On-site parking

Qualifications

Technical troubleshooting
Driving Licence
Stakeholder collaboration
Client engagement
Customer service
Upselling
Internal department liaison
Staff training
Customer relationship management
POS
Relationship management
Customer support
Account management
Communication skills
Add-on sales
Remote diagnostics
Help desk

Full job description

About Us:

Foodhub is a highly successful tech business providing EPOS and APOS systems to the restaurant and takeaway industry. Our online portal, Foodhub is a consumer-focused online food ordering platform enabling customers to order their favourite dishes at the click of a button. Foodhub provides latest technology, dedicated customer service and international advertising campaigns, our restaurant and takeaway partners couldn’t be in better hands. The time for our sector is now, and we are therefore looking for a Regional Field Support Agent to join our team.

Key Responsibilities

Client Relationship Management: Act as the primary point of contact for restaurant partners, fostering strong relationships to drive retention and satisfaction.

Technical Support & Issue Resolution: Troubleshoot and resolve EPOS and APOS system issues, either remotely or through on-site visits. Work closely with technical teams to ensure quick resolutions.

Training & On-boarding: Conduct training sessions for restaurant owners and staff, ensuring they can fully utilize our platform and technology.

Field Support & On-Site Assistance: Visit clients across the UK to diagnose and resolve technical issues, ensuring minimal disruption to their business operations.

Sales & Up-selling: Identify opportunities to enhance client experience by recommending additional products and services to help their business grow.

Collaboration with Internal Teams: Work alongside technical support, project teams, and other departments to address customer concerns effectively.

Customer Support: Handle inbound and outbound customer queries, including after-hours support on a rotational basis.

Requirements & Qualifications

Experience in account management, sales, customer service, or technical support, preferably within the restaurant, takeaway, or fast-food industry.
Strong technical aptitude with a basic understanding of IT, EPOS, or APOS systems (training will be provided).
Excellent problem-solving skills with the ability to troubleshoot software and hardware-related issues.
Strong communication and interpersonal skills, with the ability to engage and build rapport with business owners.
Ability to work independently, prioritize tasks, and manage time effectively in a fast-paced environment.
Comfortable working flexible hours, including evenings or weekends, to align with restaurant operating hours
Willingness to travel across the UK for on-site visits when required.
Valid driver’s license and access to a vehicle are essential

Benefits:

33 days holidays (inclusive of Bank Holidays)
5 flexible Bank Holidays - Work them if you choose and use the leave days elsewhere in the year.
Holiday exchange - Buy up to 5 days holiday per year
Car Allowance & Fuel Reimbursement
Employee Assistance Programme
Wellness Scheme
Discounted Cancer Screening
Discount Hub
Cycle to Work Scheme
Gym Membership - Contribution of up to £30 per month
Will Writing Service
Mobile or Tech Salary Sacrifice Scheme
Heavily discounted Bupa Select Complete (Medical History Disregarding) Policy option for you and your immediate family.
Death in Service - Salary x4 Life Cover

Job Type: Full-time

Pay: £34,258.00 per year

Benefits:

Cycle to work scheme
On-site parking

Application question(s):

Are you comfortable with a Field based Role?

Experience:

Account management: 3 years (required)
Customer service: 2 years (required)
Upselling: 2 years (required)

Licence/Certification:

Driving Licence & Car (required)

Work Location: On the road

Quick apply

Refine Your Search

technical support agent jobs in birmingham, wmd

Field Support Specialist

JUNIOR SALES ADVISOR

JUNIOR SALES CONSULTANT

New Business Assistant

Junior Automation Specialist

Automotive Helpdesk Agent

Premium Support Relationship Manager

Distribution Agent

Customer Support Agent

Business Automation Specialist - Customer Care

Homelessness officer

Credit Control Manager (Client Finance - Birmingham)

Site Agent

Sub Agent

Associate Surveyor - Asset Experience Associate

agent Agentic AI systems

Agent

Junior Commercial Advisor

Administrator- Asset Portfolio

Cyber Security Project Manager - 6 month FTC

I want to receive the latest job alerts for technical support agent in birmingham, wmd

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