Call handler work Work, Jobs in Birmingham (with Salaries)

Call Handler
Midlands Medical Partnership —Birmingham
- £10.80 - £12.21 an hour
- Temporary
- In-person
- Leadership
Quick apply
Customer Complaint Resolution Handler
Culligan UK limited —Wolverhampton
- £25,618 - £28,765 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Employee assistance programme
- Sick pay
Quick apply
Customer Claims Specialist
Allianz —Birmingham
- £24,000 - £30,000 a year
- Full-time
- Machine learning
- IT
- Communication skills
- Annual leave
- Employee discount
Receptionist/Administrative Assistant/Customer Service
Xclusive Motor Services —Birmingham
- From £13 an hour
- Part-time
- Customer service
- English
- Driving
- Free parking
Quick apply
8d
Contact Centre Call Handler
Livity Life —Worcester
- £26,523.22 - £26,523.23 a year
- Rotating shift
- Computer literacy
- Microsoft Office
- Administrative experience
Quick apply
Claims Administrator
AX —Birmingham
- £24,977 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
Account Handler
Gallagher —Brierley Hill
- £27,000 - £36,000 a year
- Full-time
- Analysis skills
- Financial services
- Communication skills
- Free parking
- Employee stock purchase plan
Claims Handler
Gallagher Bassett —Tamworth
- Communication skills
- Employee stock purchase plan
- Life insurance
Call Centre Team Lead
Gallagher —Brierley Hill
- Full-time
- Communication skills
- Employee stock purchase plan
- Life insurance
Claims Manager
Gallagher Bassett —Tamworth
- Team management
- Organisational skills
- Leadership
- Employee stock purchase plan
- Life insurance
Handler
Gallagher Bassett —Tamworth
- Communication skills
- Employee stock purchase plan
- Life insurance
Electrical Highways Operative
Balfour Beatty —Birmingham
- Hybrid work
- Maintenance
- In-person
- Communication skills
- Annual leave
5d
Claims Adjuster Level 2
Gallagher Bassett —Tamworth
- Full-time
- Employee stock purchase plan
- Life insurance
5d
SECURITY DOG HANDLER
Global Support Services (UK) —Wolverhampton
- £14.40 - £16.14 an hour
- Call to connect
- Bachelor's degree
Street Lighting Operative
Balfour Beatty —Warwick
- Hybrid work
- Maintenance
- In-person
- Communication skills
- Annual leave
Team Leader
Gallagher —Brierley Hill
- Communication skills
- Employee stock purchase plan
- Life insurance
Bid Manager
Kerv —Birmingham
- Hybrid work
- Project management
- Organisational skills
- Communication skills
Quick apply
10d
Solicitor
Gallagher Bassett —Tamworth
- Communication skills
- Employee stock purchase plan
- Life insurance

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Customer Complaint Resolution Handler
Culligan UK limited —Wolverhampton
Handle inbound calls from customers with complaints or service issues, ensuring all interactions meet high standards of professionalism and empathy.
£25,618 - £28,765 a year
Quick apply
Complaint Handler
Davies —Stoke-on-Trent
In this role, you’ll be the central point of contact for internal and external customers, guiding them through the resolution of reportable complaints with…
Quick apply

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Call Handler

Midlands Medical Partnership -
Birmingham

Quick apply

Job details

Temporary | Part-time | Fixed term contract
£10.80 - £12.21 an hour

Qualifications

GCSE
First aid
Emergency management
Leadership

Full job description

1. Job Role/Purpose:

The post holder will be responsible for providing an effective call handling service and associated administration duties
To deal with enquiries from medical staff, patients and the general public in a professional and courteous manner
To record patient information and make appointments accurately
To prioritise calls to be passed to 999, GPs and Nurses following clinical protocols

2. Key Duties & Responsibilities:

To take telephone calls from patients and accurately record all essential information within agreed SLA’s
On receipt of patient call, search computerised patient records, checking patient details and patient confidentiality, working within MMP and CCG contract KPI’s and legislative requirements
Book appointments for doctors, nurses and other healthcare staff efficiently and accurately
Receiving and recording requests for home visits and preparation of visit lists
Identify callers requiring an immediate emergency response and refer to appropriate emergency ambulance service
Maintaining confidentiality at all times with particular reference to patient confidentiality and Data Protection Act and GDPR from May 2018
Advise the Clinical Contact Hub officer of any problems and take appropriate action as directed
Contribute to the continuous improvement of service provision in MMP communicating service user feedback to the Site Lead Officers where appropriate
To ensure that at the end of shift working areas are left clean and tidy
To work collaboratively with other users of the centre, to work in a flexible and positive manner with colleagues, to assist in the promotion of professional, competent and caring delivery of healthcare to the users of the service
To work in accordance with MMPs Triage and Call Recording and Call Logging Procedures
This job description is not exhaustive and may be adjusted periodically after review and consultation.

3. Other Responsibilities:
Health and Safety

To comply with the Health and Safety at Work etc. Act 1974.
To take responsibility for their own health and safety and that of other persons who may be affected by their own acts or omissions.
To ensure you are fully trained and conversant with fire regulations and health and safety and understand what to do in an emergency.

Equality and Diversity

To carry out at all times their responsibilities in line with Equal Opportunities Policy and Procedure.

Risk Management and Clinical Governance

To work within the Clinical Governance Framework of the practice, incorporating Risk Management and all other quality initiatives and all aspects of CQC implementation.

Confidentiality

To maintain confidentiality of information relating to patients, clients, staff and other users of the services in accordance with the Data Protection Act 1998 including outside of the work environment. Any breach of confidentiality may render an individual liable for dismissal and/or prosecution.

Safeguarding

Whilst in post, Staff are expected to acquire and update their knowledge on safeguarding as per the Intercollegiate document requirements and MMP policies.

General

To undertake any other duties commensurate with the role, within the bounds of their own competence as guided by the attached management framework.
To work across the various MMP sites as required.
In light of national policy and due the needs of the business it may be necessary for the Partnership to alter the opening hours of the surgeries. This could incorporate different opening hours and weekend working which may affect when you are required to work. The post holder is expected to be flexible and accommodating, following consultation, in terms of any changes to operating times in the future.

Pay: £10.80-£12.21 per hour

Work Location: In person

Quick apply

Refine Your Search

call handler work jobs in birmingham

Call Handler

Customer Complaint Resolution Handler

Customer Claims Specialist

Receptionist/Administrative Assistant/Customer Service

Contact Centre Call Handler

Claims Administrator

Account Handler

Claims Handler

Call Centre Team Lead

Claims Manager

Handler

Electrical Highways Operative

Claims Adjuster Level 2

SECURITY DOG HANDLER

Street Lighting Operative

Team Leader

Bid Manager

Solicitor

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