Housing officer Work, Jobs in Bitton, Gls (with Salaries)

Complaints and Governance Officer
Brunelcare —Bristol
- £31,406.53 - £38,870.37 a year
- Full-time
- Customer service
- Analysis skills
- Organisational skills
- Annual leave
- Employee assistance programme
Customer Feedback Officer
BRC Jobs —Bristol
- £30,015 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
University Guarantor Officer
University of Bath —Bath
- £31,236 - £37,694 a year
- Part-time
- Customer service
- University
- Communication skills
- Annual leave
- Employee discount
6d
Application Support Officer (Revs and Bens)
Bristol City Council —Bristol
- £35,412 - £39,152 a year
- Weekend availability
- Hybrid work
- Tax experience
- Annual leave
- Flexitime
7d
Approved Premises - Probation Services Officer - Ashley House (Bristol)
HM Prison & Probation Service —Bristol
- £20,001 - £40,000 a year
- Weekend availability
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
3d
Estates & Sites Supervisor
Bristol City Council —Bristol
- £32,061 - £34,434 a year
- Full-time
- Microsoft Office
- Travel
- IT
- Annual leave
3d
Estates & Sites Officer x2
Bristol City Council —Bristol
- £26,824 - £28,142 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Flexitime
13d
Customer Services Officer
Wiltshire Council —Chippenham
- £27,254 - £28,598 a year
- Temporary
- Hybrid work
- IT
- Communication skills
- Negotiation
7d
Probation Services Officer - Worle (South West)
HM Prison & Probation Service —Weston-super-Mare
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
Partnerships Officer
GreenSquareAccord —Chippenham
- £27,000 a year
- Travel
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Service Development Officer
Wiltshire Council —Semington
- £34,434 - £36,363 a year
- Full-time
- Hybrid work
Welfare Officer
Homes 4 All Ltd —Bristol
- £12.71 an hour
- Part-time
- Travel
- Communication skills
Quick apply
17h
Support Team Officer (Property Maintenance)
Curo —Bath
- £25,878 - £28,961 a year
- Full-time
- Hybrid work
- Maintenance
- Administrative experience
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Independent Living Scheme Officer
Bromford —South Gloucestershire
- £27,945 a year
- Full-time
- Hybrid work
- Microsoft Office
- Travel
- Employee assistance programme
- Sick pay
7d
Revs and Bens Assessment Officer
Wiltshire Council —Trowbridge
- £31,537 - £33,699 a year
- Full-time
- Hybrid work
- IT
- Communication skills
- Employee discount
23h
Homeless Prevention Officer
North Somerset Council —North Somerset
- £35,412 - £38,220 a year
- Full-time
- Hybrid work
- Microsoft Office
- Annual leave
5d
Wessex Strategic Planning Manager
Wiltshire Council —Trowbridge
- £73,757 - £78,488 a year
- Full-time
- Hybrid work
- Analysis skills
- Negotiation
Enablement & Transition Officer, Homelessness
Wiltshire Council —Chippenham
- £26,968.50 - £27,787.50 a year
- Weekend availability
- Driving
7d
Executive Assistant
Wiltshire Police —Devizes
- £32,367 - £33,681 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Finance Officer - Purchase Ledger
Brunelcare —Bristol
- £26,114.32 - £31,406.53 a year
- Full-time
- Microsoft Excel
- Travel
- IT
- Annual leave
- Employee assistance programme
3d

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Complaints and Governance Officer

Brunelcare -
Bristol

Apply Now

Job details

Full-time
£31,406.53 - £38,870.37 a year

Benefits

Cycle to work scheme
Annual leave
Employee assistance programme
Employee discount
Referral programme
Sick pay

Qualifications

Customer service
Complaint handling
Analysis skills
Organisational skills
Communication skills

Full job description

Are you a confident communicator who has experience dealing with customers, resolving concerns and helping services learn from feedback and improve?

Do you have a passion for customer service, a strong attention to detail and the ability to respond sensitively to customers, colleagues and their families?

If so, there has never been a better time to join our values-led Charity and help shape a high-quality, safe and customer-focused complaints process.

About the role

We have an exciting opportunity for a Complaints and Governance Officer to lead Brunelcare’s centralised complaints process, including the handling, recording and monitoring of complaints across the Charity’s services in line with policies, agreed timescales and regulatory expectations.

You will work closely with colleagues across the Charity, supporting complaints investigation processes, keeping customers up-to-date and identifying and sharing learning from complaints to promote continuous improvement.

You will be responsible for leading and coordinating Brunelcare’s complaints activities, maintaining accurate and timely records and reporting on key findings, trends and learning to the Executive Team and Board.

Key responsibilities:

Coordinate and support complaints investigations from acknowledgement through to resolution and learning.
Work with colleagues across all of the Charity’s services to gather relevant information and agree appropriate complaints responses.
Draft clear, timely and empathetic responses and be the key point of contact for complainants.
Monitor complaints response timescales, required escalation, agreed resolutions and follow-up actions.
Identify themes, trends and learning from complaints to support continuous improvement.
Drive good complaints standards and handling throughout the Charity by providing guidance, sharing best practice and developing and delivering training.

About you

You are a professional with strong written communication skills, who possesses empathy and confidence in dealing with sensitive and complex issues.

You will have experience in customer service environments and the ability to liaise with individuals across the Charity and can challenge constructively and follow-up agreed actions.

It is essential that you have a keen eye for detail and strong organisational skills to support improvement and compliance.

To be successful in this role, you will have:

Experience handling complaints, dealing with customers and undertaking complaints investigations.
Strong written and verbal communication skills and the ability to build effective working relationships across teams
A professional and sensitive approach when communicating with customers.
Strong analytical skills with the ability to analyse information, identify trends and key issues, and develop learning and improvement plans.
A proactive, resilient and improvement focused approach.
An understanding of confidentiality, record keeping and the importance of effective complaint handling.
Knowledge of relevant regulatory expectations, such as the Housing Ombudsman Complaint Handling Code or CQC requirements, would be advantageous.

Job Benefits

Competitive rates of pay
Equivalent to 33 days of paid annual leave (inclusive of bank holidays), increasing to the equivalent of 36 after 5 years’ service (pro-rata)
Access to a fully funded Medicash Health Plan to save up to £995 on health essentials; like going to the dentist or opticians and access to telephone and video GP appointments
Free enhanced DBS Check
Blue Light Card discount service, offering online and high street discounts
Cycle to Work Scheme
Company Sick Pay
Care First Employee Assistance Programme (provides a range of free, confidential services) and in-house Mental Health First Aiders available
£200 refer a friend bonus

Brunelcare is committed to equity, equality, diversity and inclusion, and this is embedded in our strategy and supported through our policies and processes. We welcome the opportunity to make reasonable adjustments where this would support you to make an application.

Established in 1941, Brunelcare is an award-winning Bristol based charity providing high-quality housing, care, and support for older people in the South West.

Today, across Bristol, South Gloucestershire, and Somerset, Brunelcare works to support people to remain as independent as possible, for as long as possible.

The extensive range of our services means that people can stay with us however their needs may change.

We are also widely recognised for our expertise and excellence in caring for people living with dementia, and for supporting their families.

As a charity, we do not pay dividends to shareholders, and any profit we make is reinvested back into the services we provide.

Apply Now

Refine Your Search

housing officer jobs in bitton, gls

Complaints and Governance Officer

Customer Feedback Officer

University Guarantor Officer

Application Support Officer (Revs and Bens)

Approved Premises - Probation Services Officer - Ashley House (Bristol)

Estates & Sites Supervisor

Estates & Sites Officer x2

Customer Services Officer

Probation Services Officer - Worle (South West)

Partnerships Officer

Service Development Officer

Welfare Officer

Support Team Officer (Property Maintenance)

Independent Living Scheme Officer

Revs and Bens Assessment Officer

Homeless Prevention Officer

Wessex Strategic Planning Manager

Enablement & Transition Officer, Homelessness

Executive Assistant

Finance Officer - Purchase Ledger

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