Head coach Work, Jobs in Blackburn, Lan (with Salaries)

Customer Service Manager
Courmacs Legal Ltd —Blackburn
- £34,000 - £40,000 a year
- Full-time
- Customer service
- Microsoft Office
- Financial services
- Free parking
- Employee discount
Quick apply
2d
Head of Contract Management
Government Commercial Function —Manchester
- £82,600 - £100,938 a year
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Contracts
Community Sports Coach (Programmes)
Preston Grasshoppers Community Foundation —Preston
- £25,500 a year
- Weekend availability
- Hybrid work
- First Aid Certification
- Travel
- Mentoring
Quick apply
12d
Academy Coach
Manchester United —Manchester
- Full-time
- IT
- Annual leave
- Employee discount
7d
Community Wellbeing Officer - Veterans
Blackburn Rovers Community Trust —Blackburn
- £25,000 - £26,000 a year
- Part-time
- Microsoft Office
- First Aid Certification
- Organisational skills
- Free parking
- Sick pay
Quick apply
Head of Change
Frasers Group Financial Services —Clayton le Moors
- Full-time
- Hybrid work
- Agile
- Financial services
- Communication skills
Quick apply
Head of Partnerships
Street Group —Manchester
- £75,000 - £85,000 a year
- Full-time
- Hybrid work
- APIs
- Flexible schedule
Quick apply
12d
Head Coach
Rising Stars Sports Excellence —Maghull
- £12 - £15 an hour
- Weekend availability
- Driving
- Organisational skills
- In-person
Quick apply
8d
Area Care Manager
Helping Hands —Manchester
- Up to £57,000 a year
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Sports Tutor & Football Coach
Accrington Stanley Community Trust —Accrington
- £25,000 - £28,000 a year
- Full-time
- English
- Bachelor's degree
- IT
- Free parking
Quick apply
Senior HR Advisor
Precision Polymer Engineering Limited —Blackburn
- £45,000 - £50,000 a year
- Full-time
- Human resources
- Annual leave
Head of Commercial - Digital
Government Commercial Function —Manchester
- £82,600 - £100,938 a year
- Full-time
- Hybrid work
- Presentation skills
- Travel
Head of TechOps Delivery
Betfred —Manchester
- £85,000 - £100,000 a year
- Full-time
- Project management
- Organisational skills
- Agile
Quick apply
9d
Programmes Support
Pinc College —Manchester
- £30,420.00 - £71,527.17 a year
- Full-time
- English
- Travel
- Organisational skills
Quick apply
Key Account Manager
Zeelandia Ltd —Ashton-in-Makerfield
- £52,000 - £56,000 a month
- Full-time
- Hybrid work
- CRM software
- Sales
- Data analysis skills
- Employee assistance programme
Quick apply
8d
Talent Acquisition Partner
TVS Supply Chain Solutions —Chorley
- Full-time
- Hybrid work
- Sales
- Project management
- Bachelor's degree
- Health & wellbeing programme
- Work from home
Quick apply
Head of Merchant Support
Total Processing Ltd —Manchester
- Hybrid work
- Salesforce
- IT
- Financial services
- Annual leave
Quick apply
Duty Operations Manager
Edu-Lettings UK Ltd —Chorley
- £26,000 - £30,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
5h
Store Manager
River Island —Blackburn
- Full-time
- Leadership
- Annual leave
- Employee discount
Quick apply
Early Careers & Skills Development Lead (Graduate Personal Effectiveness)
BAE Systems —Preston
- £49,000 a year
- Management
- Leadership
1d

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Customer Service Manager

Courmacs Legal Ltd -
Blackburn

Quick apply

Job details

Full-time
£34,000 - £40,000 a year
2 days ago

Benefits

Free parking
Additional leave
Company pension
Company events
Private medical insurance
Employee discount
Transport links
Paid volunteer time
Referral programme
Sick pay

Qualifications

Customer service
Complaint handling
Microsoft Office
Financial services
Leadership
Communication skills

Full job description

Customer Claims Manager

The company:

We are a leading law firm based in Blackburn, delivering high-quality legal services to clients across the UK. Our experienced team supports individuals and businesses in recovering compensation for financial mis-selling and a range of consumer issues, combining legal expertise with a strong client-first approach.

As an SRA-regulated firm specialising in motor finance commission claims and housing disrepair claims, we operate in a tightly regulated environment where quality, compliance, and consistency of client outcomes are paramount. Our claims teams sit at the heart of the business — and our Team Leaders sit at the heart of our claims teams.

Location:

Our modern offices are based in the heart of Blackburn’s business district, offering excellent public transport links and easy access to the M65.

About the role

Courmacs Legal Ltd is seeking an experienced Customer Claims Team Leader to join our growing team within our modern Blackburn offices.

This is an excellent opportunity for a confident, people-focused leader to take ownership of a team of Customer Claims Handlers — supporting them to deliver high-quality, compliant client outcomes in a fast-paced, regulated environment.

Reporting to the Head of Operations, you will lead the day-to-day performance of your team, drive achievement of individual and team KPIs, and play a key role in maintaining the standards expected of an SRA-regulated firm. You will be hands-on with coaching, performance management, and quality assurance, and will work closely with our Compliance, Training, and Operations functions to keep service delivery aligned with regulatory expectations under the SRA Code of Conduct and FCA Consumer Duty.

We are looking for someone who genuinely enjoys developing people, leads with integrity, and can balance commercial performance with the highest standards of client care — particularly when supporting vulnerable customers.

If you’re ready to take ownership of a team in a values-led, growing law firm, we’d love to hear from you.

Key Responsibilities

Lead, coach, and motivate a team of Customer Claims Handlers
Set the tone, the standard, and the pace for your team — driving achievement of individual and team KPIs, service levels, and quality benchmarks.
Manage day-to-day workflow
Allocate and prioritise caseload across the team, ensuring claims progress promptly, deadlines are met, and bottlenecks are addressed quickly.
Drive quality and compliance
Monitor calls, written communications, and case file quality to ensure consistency with SRA Standards and Regulations, FCA Consumer Duty, and Courmacs’ internal policies and procedures.
Conduct regular 1:1s, appraisals, and performance reviews
Deliver constructive feedback, identify development needs, and create targeted improvement plans for individuals — working closely with HR and the Training function.
Handle escalated client matters
Resolve referred customer issues, complaints, and complex queries with empathy and judgement, balancing client outcomes with commercial and regulatory requirements.
Support vulnerable customers
Identify customers in vulnerable circumstances and ensure your team handles those interactions with appropriate care, in line with FCA Consumer Duty obligations.
Manage performance, conduct, and absence
Address performance, conduct, and absence issues quickly, fairly, and consistently in line with company policy, supported by HR.
Contribute to continuous improvement
Use customer feedback, complaints data, and team insight to identify trends, recommend process improvements, and contribute to operational projects across the claims function.
Work cross-functionally
Build effective relationships with Compliance, Training, IT, HR, and other operational teams to ensure aligned, joined-up service delivery.
Support recruitment and onboarding
Play an active role in interviewing, selecting, and onboarding new team members, helping new joiners reach competency quickly.
Deputise where required
Represent the Head of Operations in their absence on team-level matters, briefings, and operational meetings.

What We’re Looking For

Proven experience leading a team in a customer service, claims, or contact centre environment
A track record of motivating teams to achieve KPIs, service levels, and quality standards
Strong coaching and people development skills, with the confidence to give and receive constructive feedback
Experience handling escalations, complaints, and difficult conversations with professionalism and empathy
Comfortable managing performance, conduct, and absence in line with company policy
High standard of verbal and written communication
Resilient, organised, and comfortable working in a fast-paced, regulated setting
Sound judgement, accountability, and a commitment to acting with integrity
Competent in Microsoft Office and confident using CRM or case management systems (working knowledge of ProClaim is desirable but not essential)
Awareness of SRA regulatory requirements and/or FCA Consumer Duty obligations — desirable
Previous experience in a legal, financial services, or claims environment — desirable

Job Type:

Full-time (37.5 hours)

Pay: £34,000.00-£40,000.00 per year

Benefits:

Additional leave
Company events
Company pension
Employee discount
Free parking
Paid volunteer time
Private medical insurance
Referral programme
Sick pay
Transport links

Work Location: In person

Quick apply

Refine Your Search

head coach jobs in blackburn, lan

Customer Service Manager

Head of Contract Management

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Academy Coach

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Head of Change

Head of Partnerships

Head Coach

Area Care Manager

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Head of Commercial - Digital

Head of TechOps Delivery

Programmes Support

Key Account Manager

Talent Acquisition Partner

Head of Merchant Support

Duty Operations Manager

Store Manager

Early Careers & Skills Development Lead (Graduate Personal Effectiveness)

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