Contact centre senior operations manager Work, Jobs in Blacon, Chs (with Salaries)

Workforce Manager Global Operations
Bank of America —Chester
- Full-time
- Data analysis skills
- Communication skills
Senior Customer Service Advisor
Brakes —Ewloe
- £28,950 a year
- Weekend availability
- Team management
- Training & development
- Employee discount
Quick apply
4d
Team Leader
HM Courts & Tribunal Service —Liverpool
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Organisational skills
- Annual leave
- Employee discount
3d
Senior Advisor
Brakes —Ewloe
- £28,950 a year
- Weekend availability
- Team management
- Training & development
- Employee discount
Quick apply
14d
Senior Event Manager
ACC Liverpool —Liverpool
- £39,570 - £43,265 a year
- Full-time
- Mentoring
- Free parking
- Employee discount
5d
Salesforce Data Operations Manager
WorkNest People —Chester
- £40,000 - £50,000 a year
- Hybrid work
- Salesforce
- APIs
- Analytics
2d
Commercial Strategy Manager
Oakwood Group International —Liverpool
- £48,000 - £50,000 a year
- Full-time
- Business development
- Analysis skills
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
8d
North West Approved Premises Manager - Linden Bank Approved Premises, Sandbach, Cheshire
HM Prison & Probation Service —Sandbach
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Bachelor's degree
- Annual leave
- Employee discount
8d
Senior Relationship Team Leader
DCBL —Borough of Halton
- £30,000 - £35,000 a year
- Full-time
- Microsoft Word
- Computer literacy
- Travel
Quick apply
Clinical Systems Application Specialist
Mersey and West Lancashire Teaching Hospitals NHS Trust —St Helens
- £39,959 - £48,117 a year
- Full-time
- Analysis skills
- Organisational skills
- Typing
5d
Guest Services Assistant
Mitie —Liverpool
- Weekend availability
- Hotel
Business Manager - Nuclear
Vulcain Engineering Group —Warrington
- Sales
- Business development
- Bachelor's degree
- Annual leave
- Employee assistance programme
Tax Manager EMEA
Bristol-Myers Squibb —Chester
- Full-time
- Hybrid work
- English
- Travel
- In-person
Senior Lifeguard
Shropshire Community Leisure Trust —Whitchurch
- £25,080.78 a year
- Full-time
- Customer service
- First Aid Certification
- Employee assistance programme
- Gym membership
Club Head Coach - Wirral
Nile Wilson Gymnastics —Wirral
- £16 an hour
- Full-time
- Customer service
- Administrative experience
- Preschool
Maintenance Technician
Mersey and West Lancashire Teaching Hospitals NHS Trust —Ormskirk
- £32,073 - £39,043 a year
- Full-time
- Hospital
- Power tools
- Leadership
Quantity Surveyor
Amey Ltd —Runcorn
- Civil engineering
- Analysis skills
- Continuous improvement
- Annual leave
- Employee discount
Quick apply
2d
Band 7 Senior Research Nurse
Liverpool School of Tropical Medicine —Liverpool
- £49,387 - £56,515 a year
- Weekend availability
- BLS Certification
- Mentoring
- Organisational skills
- Annual leave
- Flexible schedule

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Senior Customer Service Advisor
Brakes —Ewloe
The role of Senior Advisor is to work highly efficiently and effectively as a trusted advisor and expert supporting both customers and colleagues.
£28,950 a year
Quick apply
4d
Senior Advisor
Brakes —Ewloe
The role of Senior Advisor is to work highly efficiently and effectively as a trusted advisor and expert supporting both customers and colleagues.
£28,950 a year
Quick apply
14d

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Workforce Manager Global Operations

Bank of America -
Chester

Apply Now

Job details

Full-time

Benefits

Cycle to work scheme
Company pension
Private medical insurance

Qualifications

Stakeholder collaboration
Data analysis skills
Capacity planning
Communication skills
Rota coordination

Full job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

We have a fantastic opportunity for an individual experienced in Workforce Management, available here in our office on Chester Business Park. This is a newly created role within a busy Contact Centre servicing prestigious Commercial Card clients.

The Team:

Role Description:

Our Chester team brings together colleagues from diverse backgrounds, with a range of skills, experiences and perspectives. The Workforce Manager supports effective workforce planning and operational efficiency within a busy Contact Centre.

The role focuses on forecasting, capacity planning, scheduling, real-time monitoring and performance analysis to maintain service levels and improve productivity. The successful candidate will act as a subject matter expert, building a strong understanding of operational processes and how they connect across teams and functions.

Candidates will ideally bring experience in a similar Contact Centre environment, with strong knowledge of Workforce Management principles, tools and methodologies.

Responsibilities:

Analyse call data, prepare forecasts and capacity plans, and support effective staffing alignment.
Create schedules, manage holidays and sickness, and monitor adherence to support service delivery.
Optimise service levels in real time by adjusting skills, planned activity and resources within agreed parameters.
Respond quickly and effectively to unexpected events impacting Contact Centre performance.
Partner with management and business stakeholders to improve resource utilisation and service levels.
Monitor Contact Centre metrics, including service level, AHT, productivity, volumes and agent status, to identify trends and recommend action.
Administer Workforce Management applications and produce accurate Excel-based reporting.
Provide clear updates to leadership and stakeholders on key metrics and events impacting performance.

What we are looking for:

Experience working in a Contact Centre environment.
Good knowledge of Workforce Management tools and methodologies.
Careful attention to detail and data accuracy.
Ability to turn data into clear messages for senior stakeholders.
Analytical and problem-solving skills, with a thoughtful approach to decisions.
Ability to manage multiple priorities effectively.
Proactive and collaborative approach, with a willingness to support others.
Clear written and verbal communication skills.

Benefits of working at Bank of America:

At Bank of America, we strive to prioritise employees’ health and wellbeing – it’s what makes us a Great Place to Work.
Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
We offer 26-weeks paid maternity leave, 16-weeks paid paternity leave and inclusive family leave arrangements for working parents and carers including 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum
The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness, cycle to work etc.
Use of a flex fund to use towards benefits
Access to an emotional wellbeing helpline, and virtual GP services
Access to the Peppy App which provides 1:1 support, consultations and resources relating to men’s health, women’s health, fertility, menopause and pregnancy & parenthood
Access to a range of gyms, exercise classes and wellbeing Apps through Wellhub, including Headspace and Calm
Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area

Apply Now

Refine Your Search

contact centre senior operations manager jobs in blacon, chs

Workforce Manager Global Operations

Senior Customer Service Advisor

Team Leader

Senior Advisor

Senior Event Manager

Salesforce Data Operations Manager

Commercial Strategy Manager

North West Approved Premises Manager - Linden Bank Approved Premises, Sandbach, Cheshire

Senior Relationship Team Leader

Clinical Systems Application Specialist

Guest Services Assistant

Business Manager - Nuclear

Tax Manager EMEA

Senior Lifeguard

Club Head Coach - Wirral

Maintenance Technician

Quantity Surveyor

Band 7 Senior Research Nurse

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