Service desk coordinator Work, Jobs in Blaydon, Twr (with Salaries)

Water Hygiene / Legionella Service Desk Coordinator
HLA SERVICES LTD —Boldon Colliery
- £26,000 - £32,000 a year
- Full-time
- CRM software
- English
- Computer skills
- Free parking
- Annual leave
Quick apply
13h
Local Area Coordinator – Primrose
South Tyneside Council —South Tyneside
- £41,771 a year
- Full-time
- Communication skills
Aftersales Coordinator
Husqvarna —Newton Aycliffe
- Full-time
- Microsoft Word
- CRM software
- English
- Employee discount
2d
Apprentice Hire and Sales Coordinator
GAP Group —Newcastle upon Tyne
- £16,224 - £17,860 a year
- Full-time
- Sales
- Customer service
- Computer skills
- Annual leave
1d

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Local Area Coordinator – Primrose
South Tyneside Council —South Tyneside
South Tyneside Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This is not a desk-based role.
£41,771 a year

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service desk coordinator jobs near blaydon, twr

Water Hygiene / Legionella Service Desk Coordinator

HLA SERVICES LTD -
Boldon Colliery

Quick apply

Job details

Permanent | Full-time
£26,000 - £32,000 a year
13 hours ago

Benefits

Free parking
Casual dress
Annual leave
Company pension
Life insurance
On-site parking

Qualifications

CRM software
GCSE
English
Computer skills
Legionella risk assessment guidelines
Communication skills
A Level
COSHH compliance

Full job description

HLA Services Ltd are a leading provider of Water Hygiene and Plumbing compliance solutions across the Northeast of England. We specialize in working with commercial, healthcare, education, and industrial clients to maintain full water safety compliance and assist with plumbing solutions on a reactive basis.

Role Overview

An opportunity has opened for an organized, proactive Water Hygiene / Legionella Service Desk Coordinator to join our fast-paced, well-established and experienced operational team. In this critical role, you will serve as the central operational link between our field-based water hygiene technicians, risk assessors, and clients. You will oversee daily engineering scheduling, process technical compliance documentation, and ensure all routine water safety monitoring tasks are executed seamlessly in strict alignment with UK water hygiene legislation.

Key Responsibilities

Scheduling & Dispatch: Coordinate, route, and schedule field engineers and Legionella risk assessors for routine water monitoring, remedial works, sampling, and risk assessments.
Compliance Document Review: Audit, format, and issue field reports, water sample laboratory analysis, and Legionella Risk Assessments to clients, ensuring high technical accuracy and prompt turnaround.
Logbook & Portal Management: Update and maintain client electronic/paper water hygiene logbooks, update compliance portals and internal CRM systems. Experience of joblogic and legionella dossier would be advantageous.
Remedial Action Tracking: Identify non-conformances (e.g., temperature threshold fails, elevated bacterial counts) from engineer reports and generate job sheets, quotes, or schedule follow-up remedial work.
Client & Contractor Liaison: Act as the primary desk-based point of contact for customer inquiries, emergency call-outs, account managers, and specialized sub-contractor coordination.
Regulatory Record Keeping: Maintain meticulous, auditable compliance and service records in full accordance with UK statutory health and safety standards.

Knowledge & Requirements

Legislative Knowledge:

HSE Approved Code of Practice (ACOP L8)
HSG274 Parts 1, 2, & 3 (Legionnaires' disease technical guidance)
Health & Safety at Work Act 1974 & COSHH Regulations
Water Supply (Water Fittings) Regulations 1999 / Water Industry Act
Experience: Prior experience in a service desk, scheduling, or operations coordinator role within the water treatment, facilities management (FM), or environmental compliance sectors.
Technical Proficiency: Strong IT skills, including MS Office (Word, Excel), and hands-on experience using field management or water compliance software.
Key Competencies: Excellent written and verbal communication, sharp attention to detail, strong problem-solving capabilities, and the ability to prioritize urgent compliance issues in a fast-paced environment.

Benefits & Package

Competitive starting salary (dependent on experience)
30 days annual leave including bank holidays
Company pension scheme (auto enrollment)
Ongoing professional development, industry certifications, and Legionella awareness training
Clear opportunities for progression
Death in Service Insurance

Pay: £26,000.00-£32,000.00 per year

Benefits:

Casual dress
Company pension
Free parking
Life insurance
On-site parking

Work Location: In person

Quick apply

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service desk coordinator jobs in blaydon, twr

Water Hygiene / Legionella Service Desk Coordinator

Local Area Coordinator – Primrose

Aftersales Coordinator

Apprentice Hire and Sales Coordinator

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