Technical advisor Work, Jobs in Bolton, Gtm (with Salaries)

Technical Support Advisor 2nd Line Telco
Focus Group —Manchester
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Work from home
Quick apply
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Manchester
- £3,800 a month
- Full-time
- Sales
Quick apply
Customer Contact Centre Advisor
Independent Office for Police Conduct —Sale
- £28,665 a year
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
13d
Graduate Quotations Engineer
Trane Technologies —Bolton
- Full-time
- CRM software
- Business development
- Leadership
6h
Landlord Support Team Leader FTC 12 Months
National Residential Landlords Association —Manchester
- £37,152.00 - £37,152.10 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Computer literacy
- Annual leave
- Work from home
Quick apply
IT Field Engineer - Manchester
T-Tech —Manchester
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
Quick apply
13d
Senior Product Development Scientist
Tangerine Group —Lytham
- Up to £48,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Analysis skills
Engagement Consultant (Midlands/North)
WSP —Manchester
- Part-time
- Hybrid work
- No degree
- Organisational skills
- Communication skills
- Flexitime
- Work from home
SHE Advisor
M Group —Preston
- £40,000 - £45,000 a year
- Overtime
- Continuous improvement
- Training & development
- Annual leave
- Employee assistance programme
Made Smarter Lead IDT Advisor
Business Support Business Finance (BSBF) —Manchester
- £60,000 a year
- Full-time
- CRM software
- Travel
- Mentoring
Assistant Manager, Resource Planner, Resource Management, Audit & Assurance
Deloitte —Manchester
- Hybrid work
- Mentoring
- Training & development
- Communication skills
Car after sales
HK Cars —Bolton
- £26,000 - £30,000 a year
- Part-time
- In-person
- Cash handling
- Communication skills
- Free parking
Quick apply
Assistant Manager/Manager, Real Estate Occupier Consultant, Infrastructure & Real Estate
Deloitte —Manchester
- Hybrid work
- Writing skills
- Analysis skills
- Project management
16h
Veterinary Technical Advisor (Central Southern England) - Field Based
VetPlus —Lytham
- £45,000 a year
- Microsoft Powerpoint
- Microsoft Word
- CRM software
5d
Implementation Manager - EMEA
Pixaera —Manchester
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Travel
- In-person
Quick apply
23h
New Partner Experience Advisor - Italian Speaking
Deliveroo —Manchester
- £27,700 a year
- Full-time
- Hybrid work
- English
- Communication skills
Technical Advisor
Knauf Insulation UK —St Helens
- Hybrid work
- Continuous improvement
- Annual leave
- Employee assistance programme
12d
Customer Service Advisor
Giacom —Nelson
- £26,250 a year
- Computer literacy
- Computer skills
- Communication skills
- Annual leave
Quick apply
Service Manager
K Motors Ltd —Leyland
- £20 an hour
- Overtime
- Customer service
- Computer literacy
- Writing skills
- Free parking
- Profit sharing
Quick apply
Corporate Content Manager (m/f/x)
HILTI —Manchester
- Full-time
- Marketing
- English
- Master's degree
- Annual leave
- Employee assistance programme

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Technical Support Advisor 2nd Line Telco

Focus Group -
Manchester

Quick apply

Job details

Full-time
£28,000 - £32,000 a year

Benefits

Work from home

Qualifications

Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Incident queue management
IT service management
Ticket management
Case record updates
Ticket management systems
Technical support incident logging
Telecommunication
Customer support
Customer interaction
Help desk

Full job description

We’re Hiring – Technical Support Advisor 2nd Line Telco

Salary – up to £30,000 (DOE)

Location – Based out of either Shoreham, Exeter or Manchester

Hybrid working- 3 days in the office 2 wfh

About Us:

Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,4000 employees and a $1bn valuation, we are a dynamic force in the industry.

Job Purpose:

Working as a Technical Support Advisor 2nd Line Telco, you'll provide a first-class service to Focus Group customers through handling of 2nd line service queries as part of our Product Services team. You'll provide advanced technical support and issue resolution.

Key Responsibilities:

Responsible for cases functionally escalated from 1st line, ensuring these are assigned and progressed in priority order.
Be available for overflow calls from the 1st line team and as a minimum, to meet any agreed personal call targets.
To diagnose, log, action and follow through to resolution cases, including escalations whilst keeping the customer informed of progress.
Be able to identify when a case cannot be fixed remotely and route straight into Field Allocation for a site visit.
Troubleshoot hardware and software problems.
Configure applications and systems.
Ensure cases are kept up to date, ensuring any outstanding cases are managed in line with agreed demarcations.
Report issues to suppliers, chasing and doing all that is possible to ensure cases are resolved in a timely manner and that the customer is kept informed.
Cases are managed in line with agreed SLAs and are functionally escalated to 3rd line, with sufficient SLA remaining.

Skills & Experience:

Experience in a customer facing technical support role, supporting telecoms or connectivity.
Accreditations in cloud-based phone solutions including Horizon, LG, Wildix, EvolveIP.
Good understanding of on-pre phone systems including a basic knowledge of configuration.
Skilled in using technical expertise to solve customer issues. Able to effectively gather relevant information and communicate technical resolutions and updates to customers.
Experience of utilising ITIL methodology, regarding incident, change and request management.
Solid understanding of ITSM/CSM Case (ticket) management systems.
Able to assess when it’s appropriate to escalate an issue to 3rd line in order to ensure a good customer experience.

Benefits

Don't worry if you don't meet every requirement-your passion and potential matter to us! If you’re excited about driving business growth and transforming how companies use technology, we want to hear from you.

At Focus Group, we celebrate diversity and foster a culture where everyone can thrive. If you need assistance applying or require reasonable adjustments, reach out directly - we’re here to help.

Ready to make a real impact? Apply now!

Quick apply

Refine Your Search

technical advisor jobs in bolton, gtm

Technical Support Advisor 2nd Line Telco

JUNIOR SALES ADVISOR

Customer Contact Centre Advisor

Graduate Quotations Engineer

Landlord Support Team Leader FTC 12 Months

IT Field Engineer - Manchester

Senior Product Development Scientist

Engagement Consultant (Midlands/North)

SHE Advisor

Made Smarter Lead IDT Advisor

Assistant Manager, Resource Planner, Resource Management, Audit & Assurance

Car after sales

Assistant Manager/Manager, Real Estate Occupier Consultant, Infrastructure & Real Estate

Veterinary Technical Advisor (Central Southern England) - Field Based

Implementation Manager - EMEA

New Partner Experience Advisor - Italian Speaking

Technical Advisor

Customer Service Advisor

Service Manager

Corporate Content Manager (m/f/x)

I want to receive the latest job alerts for technical advisor in bolton, gtm

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