Insight Work, Jobs in Bootle, Msy (with Salaries)

Service Support Team Analyst
CGI —Liverpool
- Full-time
- Customer service
- Analysis skills
- Continuous improvement
Quick apply
Resident Services Associate
Colby River —Liverpool
- £28,000 - £29,000 a year
- 8 hour shift
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Life insurance
Quick apply
Customer Relations Manager, SEO, Perm, Liverpool
Charity Commission —Bootle
- £44,027 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Continuous improvement
- Annual leave
- Employee discount
1d
Strategic Lead for EDI and Belonging
ClwydAlyn Housing —St. Asaph
- £47,016.46 a year
- Full-time
- Hybrid work
- Annual leave
- Employee discount
Quick apply
1d
Senior People Relations & Policy Manager
Home Bargains —Liverpool
- Management
- Microsoft Office
- Analysis skills
- Store discount
- Employee assistance programme
Quick apply
Project Delivery and Engagement Manager
Iceland —Deeside
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Project management
- Free parking
- Employee discount
Funded Customer Associate
Flourish —Liverpool
- £30,000 a year
- Full-time
- Hybrid work
- English
- Business development
- Mentoring
- Annual leave
- Employee assistance programme
6d
Community Payback - Probation Service Officer - Wirral
HM Prison & Probation Service —Birkenhead
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
4d
Senior Reward & HR Shared Services Manager
Home Bargains —Liverpool
- Microsoft Office
- Driving
- Human resources
- Store discount
- Employee assistance programme
Quick apply
Customer Insight & Performance Manager
Crosby Housing Association —Liverpool
- £40,107 - £43,955 a year
- Full-time
- Hybrid work
- Driving
- Free parking
- Health & wellbeing programme
Quick apply
3d
Marketing Assistant
Community Independent Living —Aintree
- £26,000 - £30,000 a year
- Full-time
- Social media management
- Microsoft Office
- Travel
- Employee discount
- Referral programme
Quick apply
19h
Retail Associate - Training Champion (30 Hours) Cheshire Oaks
New Balance —Ellesmere Port
- Weekend availability
- Sales
- Customer service
- Basic maths
- Flexible schedule
Global Key Account – General Merchandising Manager
New Balance —Warrington
- £141,200 - £223,200 a year
- Full-time
- Hybrid work
- Bachelor's degree
- No degree
- Travel
- Employee discount
- Flexible schedule
Probation Service Officer - Homeless Prevention Team - Cheshire
HM Prison & Probation Service —Chester
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
2d
Marketing Manager
PlantSea Ltd —Liverpool
- £35,000 - £45,000 a year
- Full-time
- IT
- In-person
- Marketing
- Employee stock purchase plan
- Sick pay
Quick apply
Team Leader - Liverpool Tribunals
HM Courts & Tribunal Service —Liverpool
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Organisational skills
- IT
- Annual leave
- Employee discount
13d
Brand Ambassador
REL Field Marketing —Maghull
- £12.71 an hour
- Part-time
- Customer service
- Merchandising
- IT
- Employee discount
- Life insurance
Football Development Officer (Club Development)
Liverpool FA —Liverpool
- Up to £28,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
Quick apply
Lead Medical Aesthetician and Therapist Development Manager
Dr Yusra Clinic —Liverpool
- £35,000 a year
- Full-time
- Travel
- Patient care
- In-person
Quick apply
20h
Paid Media Executive
Passion. —Liverpool
- £24,000 - £28,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- HTML
- Free parking
- Work from home
Quick apply
13d

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Service Support Team Analyst

CGI -
Liverpool

Quick apply

Job details

Permanent | Full-time

Benefits

Company pension

Qualifications

ITIL Certification
Customer service
Analysis skills
Continuous improvement
IT support
Organisational skills
IT
Communication skills
Time management

Full job description

At CGI, we're committed to delivering exceptional IT services that keep our clients' critical operations running smoothly. As an IT Support Analyst, you'll play a vital role in providing responsive operational support, resolving technical issues and ensuring service excellence for our clients. Working onsite in Liverpool as part of a collaborative support team, you'll have the opportunity to take ownership of incidents and service requests, contribute to continuous service improvements and develop your career within an organisation that values innovation, collaboration and professional growth.
CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.
Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is an onsite position based in Liverpool and includes participation in a 24/7/365 rota.

Your future duties and responsibilities

In this role, you will provide operational support by managing service requests, incidents and lifecycle activities, ensuring they are resolved efficiently and in line with agreed service levels. You'll work independently on day-to-day support activities while collaborating with colleagues to deliver excellent customer service, contribute to minor upgrades and identify opportunities to improve operational processes.
You'll communicate directly with clients, vendors and third-party suppliers to resolve issues, perform basic administration across customer applications and contribute to a culture of knowledge sharing and continuous improvement. As part of a 24/7/365 support team, you'll play an important role in maintaining the availability and reliability of critical services.
Key responsibilities:

Resolve & Manage service requests and incidents in line with best practice and SLA targets.
Investigate & Escalate complex technical issues following established procedures.
Support & Administer customer applications and lifecycle management activities.
Communicate & Collaborate with clients, vendors and internal teams to ensure timely resolution of issues.
Review & Route incoming incidents to the appropriate support teams.
Identify & Improve opportunities to enhance operational processes and service delivery.
Contribute & Share knowledge, documentation and best practices across the team.
Participate & Support the 24/7/365 operational support rota.

Required qualifications to be successful in this role

We're looking for a motivated and customer-focused IT professional with excellent communication skills and a proactive approach to problem solving. You'll be comfortable working independently as well as part of a collaborative team, with a strong commitment to delivering high-quality support in a fast-paced operational environment.
Essential qualifications:

Strong problem-solving and analytical skills.
Excellent written and verbal communication skills.
Ability to work independently and collaboratively within a team.
Self-motivated with strong organisational and time management skills.
Commitment to delivering excellent customer service.
Willingness and ability to participate in a 24/7/365 support rota.

Desirable qualifications:

Previous experience in a customer-facing IT Service Desk or IT Support role.
Understanding of working to Service Level Agreements (SLAs).
ITIL Foundation certification or ITIL awareness.
Experience working with incident and service request management tools.

#LI-RW1

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

Come join our team—one of the largest IT and business consulting services firms in the world.

Quick apply

Refine Your Search

insight jobs in bootle, msy

Service Support Team Analyst

Resident Services Associate

Customer Relations Manager, SEO, Perm, Liverpool

Strategic Lead for EDI and Belonging

Senior People Relations & Policy Manager

Project Delivery and Engagement Manager

Funded Customer Associate

Community Payback - Probation Service Officer - Wirral

Senior Reward & HR Shared Services Manager

Customer Insight & Performance Manager

Marketing Assistant

Retail Associate - Training Champion (30 Hours) Cheshire Oaks

Global Key Account – General Merchandising Manager

Probation Service Officer - Homeless Prevention Team - Cheshire

Marketing Manager

Team Leader - Liverpool Tribunals

Brand Ambassador

Football Development Officer (Club Development)

Lead Medical Aesthetician and Therapist Development Manager

Paid Media Executive

I want to receive the latest job alerts for insight in bootle, msy

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