Customer service team lead Work, Jobs in Bourne End (with Salaries)

Service Lead, Settlement and Insights
Elexon —London
- Up to £69,550 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
8d
Team Leader – Customer Service Experience
Henkel —Hemel Hempstead
- Full-time
- Hybrid work
- Management
- Customer service
- Leadership
- Annual leave
- Flexible schedule
Quick apply
Customer Experience Lead
Parker Car Service —Feltham
- £38,000 - £42,000 a year
- Full-time
- Management
- Customer service
- Organisational skills
- Free parking
- Employee discount
Quick apply
11d
Founding Customer Experience Lead
Odin —London
- £75,000 - £102,000 a year
- Full-time
- Hybrid work
- AI
- Annual leave
- Sick pay
Customer Service Lead
MAGIC —London
- Full-time
- Hybrid work
- Communication skills
- Work from home
Quick apply
Customer Resolutions Team Manager
ArvatoConnect —Datchet
- £34,696 a year
- Full-time
- Hybrid work
- Microsoft Office
- Continuous improvement
- Financial services
7d
Customer Engagement Lead
RHP —Teddington
- £38,062 a year
- Full-time
- Project management
- IT
- Communication skills
- Annual leave
11d
Team and Customer Experience Manager
House of CB —London
- £15.75 - £20.19 an hour
- Part-time
- Customer service
- Bachelor's degree
- In-person
- Employee discount
Quick apply
Operational Sales Manager (Outbound Contact Centre Team - Retail)
Allwyn UK —Watford
- Hybrid work
- Sales
- Customer service
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
Customer Support Team Lead
Flatpay —London
- English
- Leadership
Quick apply
Change and Engagement Lead (Professional Services Hub)
University College London —London
- £68,284 - £76,244 a year
- Full-time
- Agile
- Annual leave
- Employee assistance programme
8d
Lead Analyst, Customer Service Analytics
Angi —London
- £81,000 - £110,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Salesforce
Quick apply
Canvassing Team Manager – Milk & More- Residential
Milk & More —Hanworth
- £27,369 a year
- Full-time
- Remote
- Sales
- Salesforce
- Communication skills
- Annual leave
- Employee discount
Quick apply
14d
Lead Agent
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
6d
NEMEA Customer Success Lead
Pigment —London
- Full-time
- Remote
- Communication skills
- Flexible schedule
Customer Support Team Lead
LGDG GROUP —London
- Full-time
- Supervising experience
Lead Online Manager
Sainsbury's —Letchworth
- From £36,250 a year
- Management
- Leadership
- Employee discount
Technical Support Team Lead
Kinetic Software —Milton Keynes
- Hybrid work
- Management
- Administrative experience
- SQL
- Employee assistance programme
- Employee discount
Sales & Service Team Manager
B&Q —Feltham
- £30,000 - £33,000 a year
- Part-time
- Sales
- Driving
- Annual leave
- Employee assistance programme
Team Lead - US Operations
Lendable —London
- Full-time
- Hybrid work
- Heavy lifting
- Analysis skills
- Supervising experience
- Work from home
- Referral programme

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customer service team lead jobs near bourne end

Service Lead, Settlement and Insights

Elexon -
London

Apply Now

Job details

Fixed term contract
Up to £69,550 a year
8 days ago

Benefits

Company pension
Private medical insurance

Qualifications

Microsoft Powerpoint
Microsoft Word
Power BI
Microsoft Excel
Customer service
R
Microsoft Office
Tableau
SQL
Analysis skills
Presentation skills
Continuous improvement
Mentoring
Data visualisation
Leadership
Communication skills
Python

Full job description

We have an exciting opportunity for a Service Lead, Settlement & Insights (Global Grade 11) to join our Settlement and Insights team on a 12 month FTC. This role is central to ensuring the effective day-to-day delivery of settlement services that underpin the Balancing and Settlement Code (BSC), while driving operational excellence and continuous service improvement.

You'll play a key role in leading operational services, managing a small team of Service Analysts, and acting as a subject matter expert across settlement processes. Working closely with colleagues, customers and industry stakeholders, you'll help ensure the accurate delivery of settlement services, mitigate operational risk, and support industry change initiatives that are shaping the future of Great Britain's electricity market on the journey to Net Zero.

What you'll do:

As Settlement Service Lead, you'll lead the day-to-day operation of one or more settlement services, ensuring we continue to deliver high-quality, customer-focused services while meeting our legal obligations under the BSC.

Lead and develop a small team of Service Analysts, providing coaching, guidance and performance support.
Oversee the day-to-day delivery of settlement services, ensuring operational excellence and compliance with BSC obligations.
Champion an outstanding customer experience by resolving complex operational issues and supporting customers effectively.
Act as a Subject Matter Expert, providing technical leadership on settlement processes, industry rules and operational procedures.
Identify opportunities to improve services, reduce operational risk and enhance customer outcomes.
Support Service Owners with prioritisation, backlog management and continuous service improvement.
Deliver business readiness activities for industry change, including operational documentation, training and transition into service.
Analyse operational data and trends to provide insight, recommendations and reporting to senior stakeholders, committees and industry groups.
Build strong relationships across Elexon, industry participants, regulators and service providers to deliver collaborative solutions.

What you'll bring:

We're looking for someone who combines strong operational leadership with excellent stakeholder management and technical expertise.

Experience leading or mentoring teams in an operational or service delivery environment.
Strong knowledge of operational processes, continuous improvement and customer service management.
The ability to interpret complex technical or regulatory information and communicate it clearly to different audiences.
Excellent analytical skills with experience using data to identify trends, solve problems and support decision-making.
Confidence building relationships with senior stakeholders, customers and external partners.
A proactive approach to managing priorities, improving processes and driving positive change.
Strong communication and presentation skills with the ability to influence at all levels.
Proficiency in Microsoft Office, particularly Excel, Word and PowerPoint.

Desirable experience:

Knowledge of the Balancing and Settlement Code and GB electricity market arrangements.
Experience with industry change programmes, such as Market-wide Half Hourly Settlement (MHHS).
Experience using SQL, Python, R or data visualisation tools such as Power BI or Tableau.
Experience presenting to industry forums or senior governance groups.

What's in it for you:

Up to £69,550 salary
Excellent benefits including bonus, private medical insurance and generous pension scheme
The opportunity to work within a thriving organisation which can support your growth and development
We operate a hybrid working approach with 2 days in our London office

Our culture

We believe a diverse and inclusive culture allows innovation and creativity to flourish. We are committed to continuously improving our culture for our colleagues and stakeholders. Through our hugely successful Diversity Forum, Mental Health First Aid network and regular programme of activities and events, we celebrate difference and recognise the value of employee wellbeing, which is a consistent outcome from annual employee surveys that we conduct. Likewise, as a community, we like to support each other, and all agree Elexon is a great place to work with a great workspace too!

At Elexon, we want to:

Provide true equality of opportunity
Attract and retain diverse talent
Listen to all voices
Be representative of the communities we work in
Be a role model for Diversity and Inclusion in the industry

Elexon together, embracing differences, listening to all voices

Ready to make an impact? Join us and help shape the future of energy services.

Apply Now

Refine Your Search

customer service team lead jobs in bourne end

Service Lead, Settlement and Insights

Team Leader – Customer Service Experience

Customer Experience Lead

Founding Customer Experience Lead

Customer Service Lead

Customer Resolutions Team Manager

Customer Engagement Lead

Team and Customer Experience Manager

Operational Sales Manager (Outbound Contact Centre Team - Retail)

Customer Support Team Lead

Change and Engagement Lead (Professional Services Hub)

Lead Analyst, Customer Service Analytics

Canvassing Team Manager – Milk & More- Residential

Lead Agent

NEMEA Customer Success Lead

Customer Support Team Lead

Lead Online Manager

Technical Support Team Lead

Sales & Service Team Manager

Team Lead - US Operations

I want to receive the latest job alerts for customer service team lead in bourne end

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