Complaints manager Work, Jobs in Bournemouth, Eng (with Salaries)

Regional Manager
Bestway Group —Bournemouth
- Full-time
- Human resources
- Leadership
- Communication skills
Quick apply
Park Management - Designate General Manager - PA1
Parkdean Resorts —Wareham
- £58,192 a year
- Weekend availability
- Organisational skills
- IT
- Communication skills
- Store discount
- Employee assistance programme
Quick apply
7d
Practice Manager
Dr Helen Allergy / Dr Helen Medical —St. Leonards and St. Ives West
- £45,000 - £55,000 a year
- Full-time
- Management
- Administrative experience
- Human resources
- Free parking
- Annual leave
Quick apply
2d
Compliance Manager
Hobbycraft —Christchurch
- £38,000 - £40,000 a year
- Full-time
- Hybrid work
- Team management
- Quality control
- Organisational skills
- Employee assistance programme
- Employee discount
12d
Reception Manager
Christchurch Harbour Hotel —Christchurch
- Full-time
- Hotel
- Front desk
- IT
- Employee assistance programme
Quick apply
Locality Manager - Adult Supported Living
Swanton Community Services —Bournemouth
- £33,113 a year
- Weekend availability
Service Manager
National Care Group —Bournemouth
- Up to £38,000 a year
- Call to connect
- Team management
- Annual leave
Quick apply
7d
Operational Business Manager
Dorset HealthCare University NHS Foundation Trust —Poole
- £57,528 - £64,750 a year
- Full-time
Operations Manager
Churchill Retirement PLC —Ringwood
- English
- IT
- Time management
- Annual leave
- Employee assistance programme
Manager on Duty
YMCA Bournemouth —Bournemouth
- £29,000 - £29,865 a year
- Weekend availability
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Programme Facilitator - Poole (South West)
HM Prison & Probation Service —Poole
- £20,001 - £40,000 a year
- Weekend availability
- Hybrid work
- Presentation skills
- Travel
- Annual leave
- Employee discount
10d
Customer Experience Manager (Contact Centre Manager)
Fexco Property Services —Salisbury
- Full-time
- Hybrid work
- Management
- Analysis skills
- Continuous improvement
Quick apply
9d
House Manager
Abbeyfield Wessex Society —Wimborne
- £16.66 an hour
- Weekend availability
- Microsoft Word
- Management
- Customer service
Quick apply
2d
Contract Manager
Forestry Commission —Lyndhurst
- £40,388 - £43,482 a year
- Full-time
- Microsoft Office
- Presentation skills
- Driving
10d
Cluster Reception Manager - Live in optional
Switch Hospitality —Bournemouth
- Full-time
- Hotel
- Life insurance
Quick apply
Overseas Strategic Programme Manager
Maritime and Coastguard Agency —Southampton
- £57,515 a year
- Part-time
- Hybrid work
- Project management
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
General Manager
Mytime Active —Southampton
- £40,000 a year
- Full-time
- Management
- Sales
- Customer service
- Annual leave
- Referral programme
Duty Manager Bournemouth/Leicester
Pentire Hotel Newquay —Bournemouth
- £27,420 - £30,700 a year
- Weekend availability
- Hospitality
- Bar
- Customer service
- Employee discount
Quick apply
12d
Service Delivery Manager
Zenzero Solutions —Poole
- Maintenance
- IT
9d
General Aftersales Manager
Van Mossel Automotive Group UK Ltd —Southampton
- £55,000 a year
- Monday to Friday
- Computer literacy
- Computer skills
- Leadership
- Employee discount
- Gym membership
Quick apply
9d

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Regional Manager

Bestway Group -
Bournemouth

Quick apply

Job details

Full-time

Benefits

Company pension

Qualifications

Supply chain
Human resources
Leadership
Communication skills

Full job description

Regional Manager

Contract Type: 40

Location: Bournemouth / Exeter / Bristol / Southampton Area

Direct Reports: 3

Indirect Reports: Approximately 70

About the role

You will inspire, coach, and create a collaborative working team within your region which delivers amazing results that can be recognised by customers, colleagues, and the Bestway Business. Your role will be to influence and support delivering the strategic business plan, day to day operational running of your stores ensuring that the corporate stores P&L is met, making decisions that set your team the right goals to achieve this and follow up that this happens, using internal and external insight will enable you to direct your region to make a positive difference for customers, colleagues and the Bestway business

About Bestway

Bestway Group is a diversified multinational family owned business with annualised turnover in excess of £4.5 billion. Starting off as a chain of retail convenience stores, the Group has grown to become a diversified multinational business with interests across the wholesale, pharmacy, real estate, cement and banking sectors. The Group is also the largest overseas investor in Pakistan.

Owned by the Pervez, Choudrey and Sheikh families, Bestway Group was founded in 1976 by Sir Anwar Pervez OBE H Pk, who remains Chairman. Serving over 12 million customers and employing over 28,000 individuals, the Group supports and serves communities through its operations across the UK, Pakistan and the Middle East

Responsibilities:

Mitigate risk by protecting Bestway with safe and secure processes for people, stock and property.
Use your knowledge and experience to drive operational excellence and consistency on store standards.
Ensuring stores adhere to Coco routines and processes, influence and take responsibility where change is needed to improve on these to make better.
Develop Regional plans to achieve the Business strategy and take ownership of the delivery of this.
Coach the leaders in your region to deliver outstanding results for their people ensuring everyone has an opportunity to get on, is trained to carry out their role both technically and behaviourally and challenged in the right way ensuring they are treated fairly so a pipeline of talent is evident for the future with a ‘spoilt for choice’ mindset.
Celebrate success across your teams and continually learn from missed opportunities.
Build effective relationships with internal and external stakeholders using inspirational communication, effective listening, recognition, and challenge.
Focus on personal growth opportunities to continuously develop yourself.
Embrace change so you oversee Successful implementation, embedding and sustaining of change initiatives.
Role model the need for your team to view stores through the eyes of customers and put in place consistent customer measures that are simple to follow and track.
Identify how to build relationships within the communities where your stores are situated to positively impact on the brand of Bestway.
manage all customer issues and complaints within your region ensuring that learnings are taken and implemented accordingly.
Using data and local knowledge you will ensure competitor activity is closely monitored, visited and action plans put in place to protect or grow sales and profit with the right proposition.
Take responsibility that all property matters are logged and followed through and where required a business case is produced to support any works.

Your team understand and follow HR policies.

The Ideal Candidate

Significant experience of motivating, developing, and managing performance of direct reports (30 plus) to inspire operational excellence across multi-sites ideally in a convenience environment.
Has the ability to interact and understand others, developing new relationships and builds on existing relationships to ensure trust and mutual respect.
Successfully delivers long-term strategic plans and improvement of success measures whilst managing budgets.
Uses a variety of leadership skills to get the best from an individual or situation which includes coaching to stretch the performance of others.
Outstanding communication, presentation, and people skills
Knowledge & experience
Ideally would have knowledge of food retail/off-licence and have been a remote manager.
Has experience of leading change on multiple activities that have delivered sustainable change.
Knowledge and Awareness of EHO and licensing guidelines, legal rules, and guidelines.
Understands employment legislation.
Experience of other business functions such as supply chain, finance, customer service etc..)
Able to analyse data and make correct decisions to improve the business
Has experience of making proactive and reactive decision making to mitigate risk and protect a business

Benefits

22 days holiday plus bank holidays
Private medical
Company car
Pension

We understand that no applicant ever ticks every box so please do consider applying should some or most of the above apply. Bestway Group is an equal opportunity employer and we value diversity and inclusion. We welcome people of different nationalities, backgrounds, experiences, abilities, and perspectives. We want strong, and diverse teams built from talented individuals with different backgrounds identities and experiences.

If this is of interest to you and you would like to learn more, please do get in touch, we are looking forward to hearing from you.

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Refine Your Search

complaints manager jobs in bournemouth, eng

Regional Manager

Park Management - Designate General Manager - PA1

Practice Manager

Compliance Manager

Reception Manager

Locality Manager - Adult Supported Living

Service Manager

Operational Business Manager

Operations Manager

Manager on Duty

Programme Facilitator - Poole (South West)

Customer Experience Manager (Contact Centre Manager)

House Manager

Contract Manager

Cluster Reception Manager - Live in optional

Overseas Strategic Programme Manager

General Manager

Duty Manager Bournemouth/Leicester

Service Delivery Manager

General Aftersales Manager

I want to receive the latest job alerts for complaints manager in bournemouth, eng

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