Help desk lead Work, Jobs in Bournemouth, Eng (with Salaries)

Revenue & Distribution Manager
Oceana Hotels Bournemouth —Bournemouth
- Full-time
- Hotel
- Data entry
- In-person
Quick apply
Receptionist
The West Cliff Hotel Bournemouth —Bournemouth
- £26,436.80 a year
- Full-time
- Computer literacy
- Hotel
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
7d
Engineering & Fabrication Co-ordinator
Timeless Engineering Ltd —Canford Heath
- £28,000 - £34,000 a year
- Full-time
- Forklift
- Continuous improvement
- Quality control
- Free parking
Quick apply
10h
Operations Director
GoodOaks Homecare —Poole
- Hybrid work
- Recruiting
Quick apply
Senior Cashier
D Stewart & Son Ltd (Stewarts Garden Centres) —Christchurch
- £13.05 an hour
- Part-time
- Organisational skills
- Training & development
- Cash handling
- Free parking
- Employee discount
7d
Transformation Management Office Manager
Dorset County Hospital NHS Foundation Trust —Dorchester
- £49,387 - £56,515 a year
- Full-time
- Research
- Analysis skills
- Team management
1h
Guest Service Assistant full time 40 hours
Holiday Inn Bournemouth —Bournemouth
- £12.71 an hour
- Full-time
- Computer literacy
- Hotel
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
Guest Service Assistant summer work
Holiday Inn Bournemouth —Bournemouth
- £12.71 an hour
- Full-time
- Computer literacy
- Hotel
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
14d
Patient Administrator
University Hospital Southampton NHS Foundation Trust —Southampton
- £25,760 - £27,476 a year
- Full-time
- Microsoft Office
- Front desk
- Communication skills
IT Manager
GreatFind Recruitment —Salisbury
- £44,000 - £48,000 a year
- Full-time
- Management
- Supervising experience
- In-person
- Annual leave
- Employee assistance programme
Quick apply
10d
Employee Benefits Administrator
Menzies LLP —Southampton
- Hybrid work
- Computer literacy
- Writing skills
- Computer skills

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Receptionist (Fixed-term, Part-time)
Bournemouth University —Bournemouth
Sports & Activities: Sport BU has a wide range of activities which staff can access. You will also have access to a wide range of voluntary benefits:
£25,249 - £25,804 a year
1d
Receptionist
The West Cliff Hotel Bournemouth —Bournemouth
Bournemouth West Cliff Hotel Spa is a welcoming spa hotel in central Bournemouth, just a short stroll from the town centre and the town’s famous sandy beaches…
£26,436.80 a year
Quick apply
7d

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Revenue & Distribution Manager

Oceana Hotels Bournemouth -
Bournemouth

Quick apply

Job details

Full-time

Qualifications

Pricing
Internal department liaison
Financial analysis
Accounts Receivable Credit Control
Data entry
Accommodation booking
Ongoing financial performance monitoring
Night audit bookkeeping
Guest services telephone call handling
Promotional planning
Hotel front office operations

Full job description

Revenue & Distribution Manager

Working Pattern: 42.5 Hrs per week

Salary: Depending on experience

Department: Revenue & Central Reservations

About the Role :

We are looking for an approachable, sharp-thinking Revenue & Distribution Manager to lead our Central Reservations plus pricing and channel strategy. If you enjoy turning data into real commercial success, keeping a close eye on market demand, and working closely with operational teams, this role is a brilliant fit.

You will take ownership of running a fast-paced reservations department as well as our daily rates, manage our distribution channels, and ensure our Property Management System (PMS) works seamlessly across all platforms.

What You’ll Be Doing

1. Smart Pricing & Yield Management

Prepare and oversee our daily rate strategy, flexing pricing manually throughout the day as market demand evolves.
Keep rate management systems fully updated and accurate.
Plan pricing a full year ahead, ensuring at least 12 months of rolling rates are loaded for OTAs and booking agents.
Identify upcoming low-demand periods early to launch tailored promotions, special offers, and seasonal rate tweaks.
Apply sensible rate restrictions when applicable
Maintain an up-to-date events calendar—including school holidays and local events—so rates reflect true demand, regardless of what the wider market is doing.

2. Market Awareness & Performance Tracking

Stay tuned to wider market trends, promotional offers, and pricing movements to identify new business opportunities or demand shifts.
Track daily pick-up, third-party performance scoring, and key metrics, making corrections whenever needed.
Monitor business PACE against last year’s occupancy and revenue figures.
Keep a clear focus on weekly, monthly, and annual budgets versus actual revenue.
Share key performance insights with the leadership team so everyone works towards the same commercial goals.

3. Systems & Distribution

Ensure rate parity across all platforms by checking that rates in our PMS match OTAs like Booking.com.
Build and manage room types, rate codes, and description content across OTAs, B2B booking channels, and our PMS.
Keep our GDS system (HotelREZ) up to date, loading rates and tendering for corporate business.
Oversee PMS software updates and double-check system connections once completed.

4. Marketing & Direct Revenue

Create, load, and manage special packages and promotions on our direct website booking engine.
Partner with voucher companies to fill quieter periods.
Collaborate with our F&B and Spa teams so promotions drive spend across the entire business, not just bedroom sales.
Help answer reservation calls, handle booking enquiries, making direct bookings and assist guests directly when needed.

5. Financial Integrity & Daily Audits

Check that internal rate allocations (such as breakfast or dinner portions) are set correctly.
Review commission invoices to make sure percentages and charges are accurate.
Perform routine spot-checks on reservations to ensure correct rate codes, booking terms, and guest notes.
Keep track of out-of-service rooms and understand the reasons why.
Review guest refunds with the Finance team, follow up on walkouts or non-payments, and monitor the Aged Debtors report against credit limits.

6.Team Training & Knowledge Sharing

Empower Front-of-House: Train and upsell front desk and reservations staff so they understand current promotions, rate terms, and booking codes.
Commercial Awareness: Help team members understand the why behind rate changes and restrictions, building a revenue-conscious culture across the hotel.
System Best Practice: Guide colleagues on clean data entry in the PMS to ensure accurate reporting and smooth guest check-ins.

What We Are Looking For

System Knowledge: Hands-on experience with Guestline PMS and ProfitRooms.
GDS Experience: Practical knowledge of managing HotelREZ or similar GDS networks.
Commercial Mindset: Solid experience in yield management, pricing strategy, and OTA channel management.
Attention to Detail: Comfortable managing numbers, spotting system discrepancies, and maintaining strong financial checks.
Great Communicator: A positive team player who can share ideas clearly with colleagues across all departments.

Work Location: In person

Quick apply

Refine Your Search

help desk lead jobs in bournemouth, eng

Revenue & Distribution Manager

Receptionist

Engineering & Fabrication Co-ordinator

Operations Director

Senior Cashier

Transformation Management Office Manager

Guest Service Assistant full time 40 hours

Guest Service Assistant summer work

Patient Administrator

IT Manager

Employee Benefits Administrator

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