The Casting Call – Cleaner
Your role in the show – Joining the team at MyLahore means that you are part of the MyLahore team. When we invite friends and team into our homes we think of them as guests, and we act accordingly. So, when our guests choose to come and dine with us, we treat them like their guests in our house.
At MyLahore we promise to provide a “welcomtastic” place for all our guests and our teams and being cast in the role of a cleaner in the team, means that you’ll be the key to making this promise a reality, time and time again.
Sure, you’ll keep our locations in a clean and orderly condition by carrying out cleaning and maintenance duties, but far more important is how you view your role in helping our guests have the most incredible experience possible when they’re with us. You have a vital role in ensuring the environment that our guests enjoy goes above and beyond their expectations, day in, and day out!
You’ll work closely with your fellow MyLahore team members, ensuring the highest standards are met and exceeded; driving our guests' experience into orbit which in turn makes all of us successful. And, you’ll be having fun whilst you work because having guests over to eat should never be a chore, right?!
Who’s the big cheese? Everybody wants to know who their boss will be and, in your role, ultimately, it’ll be the Team Leader who will take care of you, giving you direction, recognition, and support. They are supported by Shift Leaders, who are also there to coach, support, and motivate the team to deliver the kind of guest experience we aspire to.
What will I do? The first, second, and third priority of your role is providing an outstanding guest experience by ensuring our environment remains clean and safe for our guests and fellow team members. Naturally, there are many activities and duties that, taken together, ensure we can deliver the guest experience we’ve described. Here’s an example of some of the most important and consistent tasks that you’ll be responsible for:
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Cleaning and supplying designated facility areas (dusting, sweeping, vacuuming, mopping, restroom cleaning, etc.)
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Performing (and documenting) routine inspection and maintenance activities
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Carrying out heavy cleansing tasks and special projects
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Notifying management of occurring deficiencies or needs for repairs
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Making adjustments and minor repairs
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Cooperating with the rest of the staff
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Consistently following all Health and Safety regulations
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Teamwork. Like nothing you’ve experienced before, working closely with your fellow MyLahore team members on shift is essential to having a fun and successful day at work
- Maintaining the guest areas to ensure the highest possible standards of cleanliness and presentation. From the guest toilets to tables, to personal hygiene and appearance, all team members take personal pride and responsibility in maintaining the standards of excellence that we’re famous for
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Be open and adaptable to taking on tasks and duties that your manager or a colleague asks you to assist with. We’re all in this together to deliver a guest experience that is second to none
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Actively attend and participate in scheduled team meetings and shift briefings, making suggestions and taking on board the ideas of others that lead to continually improving what we do and how we do it
What we’re looking for in our next team member
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Proven working experience as a cleaner
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Ability to handle heavy equipment and machinery
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Knowledge of cleaning chemicals and supplies
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Familiarity with Material Safety Data Sheets
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A customer mindset that sees our guests as the reason for our work, not an interruption to it
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A desire to solve problems for guests, liking nothing more than knowing that you’ve not just fixed a problem but blown away the guest’s expectations in doing so
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A team player who looks to support others, going out of their way to help someone in need
- A strong belief in personal responsibility and integrity, doing what you say you’ll do when you say you’ll do it, even if no one is looking!
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An eye for detail and attention to cleanliness and safety for our guests and team members
This is not a complete list of all the things you’ll be getting involved in as a key player in the MyLahore team. We must all be open-minded and adaptable to ensure we take on board new duties, new ideas, and new responsibilities, with always the aim to enhance the guest experience in mind
We are a team. We work together in a manner that promotes equality of opportunity; dignity and due respect for all our employees, our guests, and other partners which we proudly describe in our company’s equal opportunities policy.
