Subject matter expert Work, Jobs in Bramcote, Ntt (with Salaries)

Eligibility Assessor
Nimbus Disability —Derby
- £25,927 a year
- Full-time
- Salesforce
- Analysis skills
- Data entry
- Free parking
- Life insurance
Quick apply
5d
Operations Support Advisor
Newmedica —Nottingham
- Up to £28,000 a year
- Weekend availability
- Hybrid work
- Communication skills
- Annual leave
Quick apply
4d
On Train Service Delivery Manager
East Midlands Railway —Nottingham
- £46,062.63 a year
- Customer service
- Recruiting
- Leadership
- Flexible schedule
8d
Application Support Analyst (Nights)
Resonate Tech —Derby
- £40,000 - £45,000 a year
- 12 hour shift
- Remote
- DevOps
- English
- Mentoring
- Employee assistance programme
Quick apply
Immigration & Right to Work Officer
ivolve Care and Support —Chesterfield
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
Subject Matter Expert (SME)
Nimbus Disability —Derby
- £29,550 a year
- Full-time
- Salesforce
- Mentoring
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
5d
Court of Protection Paralegal
Lawstop —Nottingham
- £25,000 a year
- Full-time
- Hybrid work
- Travel
- Organisational skills
- In-person
- Work from home
Quick apply
Senior Lead (Assessment Development)
NEBOSH —Leicester
- £45,000 a year
- Full-time
- Hybrid work
- Writing skills
- English
- Annual leave
- Employee assistance programme
Senior Specialist (Customer Quality and Resolution)
NEBOSH —Leicester
- £40,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
9d
IT Systems Support
DHL Supply Chain —Derby
- Annual leave
10d
Non-Teaching Head of Year
Greenwood Academies Trust —Nottingham
- Full-time
- Employee assistance programme
- Employee discount
Advanced Team Member / Equipment Owner
KP Snacks —Ashby-De-La-Zouch
- Full-time
- Continuous improvement
- Quality control
- Training & development
- Employee assistance programme
- Employee discount
Quick apply
Consultant
MHR INTERNATIONAL UK LIMITED —Nottingham
- Human resources
- Communication skills
- Employee discount
- Referral programme
9d
Compliance Advisor
Flint Bishop —Derby
- Full-time
- Hybrid work
- Microsoft Office
- Organisational skills
- Communication skills
- Employee discount
Quick apply
12d
Customer Service Representative
World of Sweets —Sutton-In-Ashfield
- £27,700 a year
- Temporary
- Hybrid work
- CRM software
- Health & wellbeing programme
- Work from home
Quick apply
1d
PMO Analyst - Fixed Term Contract to 31 March 2028
MiningRemediation —Mansfield
- £31,032 - £35,932 a year
- Hybrid work
- ERP systems
- Analysis skills
- Analytics
- Annual leave
1d
Operational Training Team Leader
Noble Foods Limited —Leicester
- £15.07 an hour
- Overtime
- No experience needed
- Microsoft Office
- Presentation skills
- Health & wellbeing programme
- Employee discount
Quick apply
Research Scientist - Surface Science and Materials
Lubrizol —Hazelwood
- Full-time
- Doctoral degree
- Laboratory experience
- Travel
Apprenticeship Manager Audit and Compliance
Derby College —West Hallam
- £44,218 a year
- Continuous improvement
- Team management
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
Non-Medical Prescriber
Change Grow Live —Mansfield
- £48,987.04 - £54,663.24 a year
- Travel
- Communication skills
- Annual leave
- Employee discount

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Eligibility Assessor

Nimbus Disability
Derby

Quick apply

Job details

Full-time
£25,927 a year
5 days ago

Benefits

Free parking
Casual dress
Additional leave
Company pension
Life insurance
Sick pay
On-site parking

Qualifications

Salesforce
UK GDPR
Case record updates
Analysis skills
General Data Protection Regulation (GDPR)
Data entry
Proofreading
Certificate in Insurance

Full job description

Job Description: Eligibility Assessor (Railcard Application Processing)

1. Role Purpose

The Eligibility Assessor (Railcard Verification processor) plays a vital back-office role in evaluating national Railcard applications. Working within Salesforce CRM, this position focuses entirely on back-end document evaluation, data authentication, and eligibility verification.

There is no direct phone or public customer interaction in this role. The primary objective is to review submitted medical and entitlement evidence, such as Blue Badges, GP/medical letters, and disability benefits awards (e.g., PIP/DLA), against strict eligibility criteria, ensuring fast, accurate, and fair outcomes for all applicants.

2. Key Responsibilities

2.1 Evidence Assessment & Verification

Thoroughly review and evaluate supporting documentation provided by applicants (including Blue Badges, medical letters, DWP benefit entitlement statements, and visual impairment certificates).
Authenticate document validity, ensuring evidence meets defined eligibility standards and guidelines.
Exercise high attention to detail to identify missing, unclear, expired, or invalid documentation.

2.2 Salesforce CRM Queue & Workflow Management

Efficiently process incoming application queues within Salesforce CRM, maintaining high daily output volumes.
Accurately update applicant records, decision flags, and record statuses within the CRM platform.
Escalate complex, ambiguous, or borderline applications and appeals to the Subject Matter Expert (SME) in accordance with operational escalation protocols.

2.3 Data Protection & Compliance

Strictly adhere to UK GDPR and the Data Protection Act 2018 when handling sensitive Special Category medical data.
Ensure all applicant records and attached documentation are processed, stored, and verified in full compliance with confidentiality NDAs and company security policies.

2.4 Quality & Performance Standards

Meet daily processing volume targets and turnaround Key Performance Indicators (KPIs) set by management.
Participate in regular quality audits, 1-on-1 supervision check-ins, and team briefing sessions.

3. Person Specification3.1 Experience & Technical Skills

Essential: Meticulous attention to detail and strong proofreading skills.
Essential: Comfortable learning and navigating complex software systems, databases, or CRM platforms (experience with Salesforce CRM is advantageous but full training will be provided).
Essential: Strong administrative/analytical experience and ability to process evidence quickly and accurately under established guidelines.
Desirable: Basic familiarity with disability documentation (e.g., PIP awards, DLA letters, Blue Badges, consultant reports).

3.2 Key Attributes & Competencies

Analytical Thinking: Able to compare medical/benefit documents objectively against fixed eligibility matrices.
Focus & Consistency: High level of personal focus and concentration while undertaking repetitive digital verification tasks.
Data Discipline: A strong commitment to confidentiality and data security protocol.
Adaptability: Open to feedback and willing to adapt quickly to updated verification guidelines or system enhancements.

4. Working Schedule & Pattern

Contracted Hours: 37.5 hours per week.
Shift Pattern: 5 days scheduled between Monday and Saturday (daily operational window between 08:30 and 16:30).

Pay: £25,927.00 per year

Benefits:

Additional leave
Casual dress
Company pension
Free parking
Life insurance
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

subject matter expert jobs in bramcote, ntt

Eligibility Assessor

Operations Support Advisor

On Train Service Delivery Manager

Application Support Analyst (Nights)

Immigration & Right to Work Officer

Subject Matter Expert (SME)

Court of Protection Paralegal

Senior Lead (Assessment Development)

Senior Specialist (Customer Quality and Resolution)

IT Systems Support

Non-Teaching Head of Year

Advanced Team Member / Equipment Owner

Consultant

Compliance Advisor

Customer Service Representative

PMO Analyst - Fixed Term Contract to 31 March 2028

Operational Training Team Leader

Research Scientist - Surface Science and Materials

Apprenticeship Manager Audit and Compliance

Non-Medical Prescriber

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