Guest experience manager Work, Jobs in Branksome, Dor (with Salaries)

Wedding & Events Manager
Captains Club Hotel —Christchurch
- £28,000 - £31,000 a year
- Weekend availability
- Hotel
- Organisational skills
- In-person
Quick apply
2d
Food and Beverage - Complex Manager - Q02
Parkdean Resorts —Wareham
- £62,587 a year
- Weekend availability
- Inventory control
- Restaurant management
- Recruiting
- Store discount
- Employee assistance programme
Quick apply
6d
Cluster General Manager - Live in optional
The Queens hotel & Spa —Bournemouth
- £60,000 a year
- Full-time
- Team management
- Leadership
- Life insurance
Quick apply
1d
Operations Manager
Bournemouth Oceanarium —Bournemouth
- £32,000 - £38,000 a year
- Weekend availability
- Organisational skills
- In-person
- Training & development
- Employee discount
- Sick pay
Events Lead
Eight Financial Advice —Bournemouth
- Weekend availability
- Hybrid work
- Guest services
- Employee assistance programme
Quick apply
7d
Business Manager
Bowl Central —Bournemouth
- Up to £40,000 a year
- Weekend availability
- Bar
- Restaurant management
- Organisational skills
- Annual leave
- Employee discount
Quick apply
Team Member
Activate UK —Poole
- £13.77 an hour
- Part-time
- Customer service
- Organisational skills
- Front desk
- Store discount
- Employee discount
Quick apply
Duty Manager
Burhill Group Limited —Bournemouth
- £29,471 a year
- Full-time
- Organisational skills
- Communication skills
Operations Manager
Photo Experience —Poole
- £28,716.37 - £34,000.00 a year
- Full-time
- Up to 50% travel
- Travel
- Recruiting
Quick apply
2d
Hotel Duty Manager
Premier Inn —Christchurch
- Up to £13.86 an hour
- Full-time
- Customer service
- Hotel
- Team management
- Employee discount
Quick apply
Duty Event Manager
Freemans Event Partners —Ringwood
- £22 an hour
- Temporary
- Bar
- Travel
- Conflict management
Quick apply
Assistant Manager
JRK Restaurants —Poole
- £29,500 a year
- Full-time
- Sales
- Fast casual restaurant
- Restaurant management
- Annual leave
- Employee discount
Quick apply
Deputy General Manager Designate - London
Hall & Woodhouse Managed Houses —Blandford Forum
- Up to £40,000 a year
- Full-time
- Restaurant
- Employee discount
Quick apply
8d
Receptionist
The West Cliff Hotel Bournemouth —Bournemouth
- £26,436.80 a year
- Full-time
- Computer literacy
- Hotel
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
Hotel Manager
Premier Inn —Salisbury
- £38,750 - £40,750 a year
- Full-time
- Bar
- Hotel
- Leadership
- Annual leave
- Employee discount
Quick apply
10d
General Manager
HandPickedHotels —Brockenhurst
- Hotel
- Training & development
- Employee assistance programme
- Employee discount
Assistant Food and Beverage Manager
New Park Manor Hotel —Brockenhurst
- £35,000 a year
- Weekend availability
- Bar
- Restaurant management
- Hotel
- Employee discount
Quick apply
Duty Manager
Prezzo Italian —Bournemouth
- £12.99 - £13.50 an hour
- Part-time
- Restaurant management
- Team management
- Guest services
Quick apply
Food & Beverage Assistant - Part Time
Marsham Court Hotel —Bournemouth
- £12.71 an hour
- Part-time
- Serving
- Bar
- Hotel
Quick apply
3d
General Manager
Butcombe Group —Ringwood
- £50,000 - £52,000 a year
- Full-time
- Sales
- Customer service
- Restaurant management
- Employee assistance programme
- Employee discount
Quick apply

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Wedding & Events Manager

Captains Club Hotel -
Christchurch

Quick apply

Job details

Permanent | Full-time
£28,000 - £31,000 a year
2 days ago

Benefits

Discounted or free food
On-site parking

Qualifications

Guest relations
Client engagement
Upselling
Event management experience
Partnership building
Customer loyalty building
Organisational skills
Relationship management
Events management
Team motivation leadership
Time management

Full job description

Wedding & Events Manager, Captain’s Club Hotel & Spa

Passionate about people? We’d love to hear from you!

Captain’s Club Hotel & Spa is looking for a dynamic and enthusiastic Wedding & Events Manager to join our growing team and lead our small Events team.

Previous experience within events and hospitality is desirable, together with a positive personality and a genuine passion for delivering exceptional guest service. Experience in event planning and coordination would be a great advantage.

We are a stunning AA 4 Silver Star, 2 AA Rosette boutique hotel, with 29 bedrooms overlooking the beautiful River Stour in Christchurch. The unique atmosphere and setting of the hotel make us hugely popular with locals, as well as corporate and leisure guests looking to relax and enjoy fantastic surroundings.

We are busier than ever and are looking to grow our Captain’s Club family. If you are guest-focused, commercially aware and enjoy working hard as part of a fun, friendly team, we’d love to hear from you. It will be great to meet you!

The Role

As Wedding & Events Manager, you will oversee all weddings and events at the hotel, while leading and supporting our Events team. You will be responsible for managing the full event journey, from the initial enquiry through to contract and operational handover, ensuring every event delivers an exceptional experience for our guests and meets the commercial objectives of the hotel.

Key Responsibilities

Oversee all weddings and events, providing positive leadership and support to the Events team.
Manage reactive sales and enquiries from the initial enquiry through to contract and operational handover.
Take responsibility for large and complex enquiries, communicating with clients by telephone, email and face-to-face meetings.
Understand customer needs and recommend the appropriate hotel facilities, features and services to exceed expectations.
Sell effectively in line with the business and operational strategy of the hotel.
Create accurate quotations and proposals based on individual customer requirements.
Conduct regular follow-up calls and meetings to identify changing requirements and convert enquiries into confirmed bookings.
Issue contracts and ensure a smooth and accurate handover to the operational teams.
Keep all function sheets, event information and relevant documentation accurate and up to date, liaising closely with the wider hotel team.
Conduct professional and engaging show rounds, showcasing the hotel and its facilities to prospective wedding and event clients.
Maintain excellent administration and organisational standards, ensuring accuracy across contracts, table plans, place cards, event details and other documentation.
Conduct post-event calls to obtain feedback on product quality and service levels, identify opportunities for improvement and secure repeat business.
Build long-term partnerships with new and repeat customers, developing strong relationships and encouraging loyalty to the hotel and company.
Identify potential opportunities for the wider business and ensure these are passed to the appropriate team.
Take responsibility for direct reports, providing positive leadership, coaching and support to maximise performance and revenue potential.
Understand the local market and have a strong awareness of competitors, including their strengths and weaknesses.
Collaborate closely with the Revenue team to ensure effective management of bedroom enquiries and accurate revenue projections.
Ensure all event costing and plans meet both budgetary requirements and client expectations.
Have a strong understanding of budgets, rates and commercial opportunities to obtain the maximum value from every booking.
Ensure events are delivered to the agreed specification, budget and timescale while maintaining the highest standards of guest service.
Work closely with all hotel departments to ensure weddings and events are planned and delivered seamlessly.
Deal confidently and professionally with any challenges or changes throughout the event planning and delivery process.

About You

We are looking for someone who is:

Passionate about people and delivering outstanding guest experiences.
Positive, enthusiastic and approachable.
Experienced in hospitality, events or a similar customer-focused environment.
Ideally experienced in wedding and event planning and coordination.
Highly organised with excellent attention to detail.
Confident managing multiple enquiries, bookings and deadlines.
Commercially aware, with an understanding of budgets, rates, sales and revenue.
A confident communicator who enjoys building relationships with customers.
Comfortable conducting meetings, show rounds and sales conversations.
A natural team leader who can motivate and support a small team.
Calm and professional under pressure, with excellent problem-solving skills.
Guest-focused while also understanding the commercial needs of the hotel.
Flexible and willing to work evenings, weekends and other hours required by the events business.
Someone who enjoys being part of a fun, hardworking and supportive hotel team.

Why Join Captain’s Club?

At Captain’s Club, our people are at the heart of what we do. We are proud of our beautiful riverside setting, our fantastic reputation and the experience we provide for our guests.

If you are looking for an exciting opportunity to lead a small team, develop our wedding and events business and create genuinely memorable experiences for our guests, we would love to hear from you.

Come and join the Captain’s Club family — we will be in touch soon!

Pay: £28,000.00-£31,000.00 per year

Benefits:

Discounted or free food
On-site parking

Experience:

Event Management: 1 year (preferred)

Work Location: In person

Quick apply

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