Customer support representative Work, Jobs in Brayton, Nyk (with Salaries)

Tribunal, Dispute Resolution and Complaints Lead
North Yorkshire Council —Selby
- £51,356 - £55,539 a year
- Full-time
- Travel
- Communication skills
- Negotiation
- Annual leave
- Employee discount
14d
Sales - Sales Advisor - UK
New Look —Selby
- Part-time
5d
Customer Care Representative June 2026
Cromwell Polythene Ltd —Sherburn in Elmet
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Life insurance
Quick apply
Customer Service Representative
British Steel —Scunthorpe
- Up to £30,000 a year
- Full-time
- IT
- Communication skills
- Negotiation
- Annual leave
- Employee assistance programme
8d
Commercial Admin & Weighbridge Operator
Changing Waste —Howden
- £30,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Annual leave
Quick apply
2h
Order Entry & Customer Service Advisor (f/m/d)
Edmund Optics —York
- Customer service
- Computer literacy
- English
- Gym membership
Business Development Representativ - South West Yorkshire
AG Barr —York
- £27,800 a year
- Full-time
- Hospitality
- Sales
- Business development
- Employee discount
Quick apply
8d
Customer Contact Centre Advisor (Payments / Technical Support)
Mastercard —Harrogate
- Full-time
- Financial services
- In-person
- Communication skills
- Work from home
Business Development Executive
So-Trak LTD —Wetherby
- £30,000.00 - £40,063.26 a year
- Full-time
- CRM software
- Sales
- Salesforce
- Free parking
Quick apply
14d
Engagement Officer
Reed In Partnership —Leeds
- £26,300 - £32,000 a year
- Full-time
- Sales
- Continuous improvement
- Travel
- Annual leave
- Flexible schedule
Sales Representative
AWR Doncaster —Doncaster
- £27,500 - £65,000 a year
- Full-time
- Sales
- Customer service
- No experience needed
- Flexible schedule
Quick apply
14d
Customer Service Specialist
Yara —York
- Human resources
- Communication skills
- Office experience
- Employee assistance programme
23h
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Selby
- £3,800 a month
- Full-time
- Sales
Quick apply
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Selby
- £3,800 a month
- Full-time
- Sales
- Driving
Quick apply
Operational Support Officer
HM Courts and Tribunals Service —Leeds
- £25,582 a year
- Part-time
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
2d
Operational Support Officer
HM Courts & Tribunal Service —Leeds
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Employee discount
2d
Customer Service Representative, CM
Link Group —Leeds
- Part-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Annual leave
- Employee assistance programme
11d
Contracts Officer
YPO —Wakefield
- £41,771 - £45,091 a year
- Full-time
- Contracts
- Leadership
- Communication skills
- Free parking
- Annual leave
11d
Logistics Operative
Corporate Trade Supplies UK —Harworth
- Up to £15.22 an hour
- Full-time
- Driving
- Organisational skills
- In-person
Quick apply
13d
Development Officer (Localities)
Leeds City Council —Leeds
- £38,220 - £40,777 a year
- Full-time
- Project management
- Organisational skills
- IT
- Annual leave
14d

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Tribunal, Dispute Resolution and Complaints Lead

North Yorkshire Council -
Selby

Apply Now

Job details

Permanent | Full-time
£51,356 - £55,539 a year
14 days ago

Benefits

Annual leave
Company pension
Discounted gym membership
Employee discount

Qualifications

Communication skills
Negotiation

Full job description

Salary: £51,356 to £55,539 per annum

Grade: N
Contract: Permanent

Hours: Full time (37 hours)

Location: Selby, North Yorkshire with the ability to travel across the county as required

Are you an experienced SEND professional with exceptional knowledge of SEND legislation, tribunal processes and dispute resolution?

Do you thrive in complex environments where you can make a meaningful difference for children, young people and families?

We are seeking a Tribunal, Dispute Resolution and Complaints Lead to play a pivotal role within our SEND Assessment Service (0–25), leading on SEND tribunals, complaints, dispute resolution and other associated legal processes. This is an exciting opportunity to influence practice across the local authority and help deliver positive outcomes for children and young people with Special Educational Needs and Disabilities (SEND).

The role

You will take direct responsibility for the management of SEND cases that are subject to SEND Tribunal appeals, complaints and dispute resolution processes. You will work closely with families, schools, legal representatives, health and social care partners, and senior local authority colleagues to secure effective and lawful outcomes. This will involve supporting locality team managers and caseworkers through robust supervision arrangements and taking lead responsibility to ensure a coordinated response is provided to families and children.

Key Responsibilities

Lead and manage SEND tribunal appeals, complaints and dispute resolution activity on behalf of the local authority.

Represent the local authority at SEND Tribunal hearings and other formal proceedings, ensuring compliance with any resulting orders.

Prepare, coordinate and submit high-quality evidence and case documentation to support tribunal hearings.

Provide expert advice and guidance to EHC Casework Managers and Officers, on all aspects of SENDIST processes and practice.

Work proactively with families and partners to resolve disputes at the earliest opportunity and reduce the need for formal appeals.

Support quality assurance processes and the robustness of SEND decision-making, including SEN Panels.

Deliver training and workforce development to schools, colleges, governors and professionals across education, health and social care.

Monitor complaint and tribunal trends, identify areas for improvement and contribute to strategic SEND developments

Develop high quality CPD opportunities for the wider service in liaison with the Lead for SEND

Ensure accurate records are maintained and appeals activity is fully coordinated across the service

We are looking for someone who has:

Extensive knowledge of SEND legislation, statutory guidance and current policy developments.

Knowledge of children's continuing healthcare and NHS policy.

Significant experience working within a SEND legislative framework.

Experience managing complex cases involving legal, professional and ethical considerations.

Experience of managing financial and reputational risk.

The ability to work effectively with senior leaders, legal representatives and multi-agency partners.

Strong negotiation, facilitation and conflict resolution skills.

Excellent written and verbal communication skills, including the ability to present complex information clearly and confidently.

The ability to work independently, prioritise effectively and meet demanding statutory timescales.

A commitment to inclusion, equality and outstanding customer service

Why Join us?

Generous Annual Leave: 28 days of holiday (pro-rata), increasing to 34 days after 5 years’ service – plus public holidays.

Pension Scheme:

for your future with our generous Local Government Pension Scheme.
Fitness Discounts: Discounted Gym memberships at various gyms across the county.
Lifestyle Savings: Enjoy a wide range of discounts at hundreds of popular high-street and online retailers.
And more: Additional wellbeing support, employee assistance, and development opportunities.

Ready to make a difference?

Join us and help shape positive futures for children and young people with SEND across our communities.

If you would like more information about this role, please contact Chris Reynolds, Head of SEND and Resources, via email at [email protected]

We look forward to exploring your interest and receiving your application.

Key dates:

Closing Date: 26th July 2026

Interview Date: 4th or 5th August 2026

Key documents:

Job Description

Total Rewards Brochure

Enhanced Level DBS Disclosure is required for appointment to this post.

It is a criminal offence for people who are barred from working in Regulated Activity (under the Safeguarding and Vulnerable Groups Act 2006) to apply for roles that require them to work unsupervised with adults or children at risk.

We are committed to the inclusion, safeguarding, and promoting the welfare of children and adults at risk.

North Yorkshire Councils’ purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each other’s contributions; we therefore welcome applications from individuals of all backgrounds.

Using AI? Please follow our guidance to ensure your application reflects your own knowledge and experience: www.northyorks.gov.uk/advice-your-job-application

Tribunal, Dispute Resolution and Complaints Lead

Salary: £51,356 - £55,539

Posted: 08/07/2026

Closing date: 26/07/2026

Closing time: 23:59

Apply Now

Refine Your Search

customer support representative jobs in brayton, nyk

Tribunal, Dispute Resolution and Complaints Lead

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