Complaints manager Work, Jobs in Brighton, Eng (with Salaries)

Airport Manager
VIP First Limited —Gatwick Airport
- From £45,000 a year
- Full-time
- Management
- Administrative experience
- Organisational skills
Quick apply
Customer Liaison Officer
Balfour Beatty —Lewes
- Hybrid work
- Customer service
- Microsoft Office
- Organisational skills
- Annual leave
1d
Patient Experience Manager
Adur Health Partnership —Shoreham by Sea
- From £27,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
5d
Regional Employment Broker
Ministry of Justice —Arundel
- £50,001 - £60,001 a year
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
Business Assurance Manager
Legal & General Investment Management —Hove
- Financial services
- Communication skills
- Employee discount
7d
Membership Manager
The Association of British Riding Schools —Horsham
- £20 - £25 an hour
- Part-time
- Customer service
- Administrative experience
- IT
- Free parking
Quick apply
1d
Business Assurance Manager
LegalAndGeneral —Brighton and Hove
- Full-time
- Hybrid work
- Financial services
- Communication skills
- Employee discount
Quick apply
7d
Compliance Manager
Wild Nutrition —Lewes
- £50,000 - £60,000 a year
- Full-time
- Bachelor's degree
- Employee assistance programme
- Employee discount
Quick apply
Practice Manager
South Cliff Dental Group —Brighton and Hove
- £30,000 - £35,000 a year
- Full-time
- Management
- Master's degree
- Supervising experience
Quick apply
1d
Practice Manager
Dental Essence —Sompting
- From £40,000 a year
- Full-time
- Management
- Master's degree
- No degree
Quick apply
Stakeholder Liaison Officer
Balfour Beatty —Lewes
- Hybrid work
- Customer service
- Microsoft Office
- Organisational skills
- Annual leave
1d
Regional Account Manager
Securitas Technology UK —Brighton
- Full-time
- Hybrid work
- CRM software
- Management
- Sales
Quick apply
Estate Services Manager - Ground Maintenance
Southern Housing —Horsham
- £45,385 a year
- Full-time
- Hybrid work
- Driving
- IT
- In-person
- Annual leave
7d
Supported Living Manager
A Home For You —Worthing
- £35,000 - £37,000 a year
- Full-time
- Organisational skills
- In-person
- Leadership
- Free parking
Quick apply
1d
Senior Fundraising Administrator
The Humane League UK —Brighton
- £34,710 - £38,181 a year
- Full-time
- Administrative experience
- Organisational skills
- Communication skills
8d
Business Support Officer
UK Health Security Agency —Horsham
- £30,441 - £35,576 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
12d
Customer Operations Specialist
Octopus Electric vehicles —Brighton
- Full-time
- Hybrid work
- Phone etiquette
Quick apply
Retail Manager
SoSo Swim —Brighton
- £28,000 - £30,000 a year
- Weekend availability
- Sales
- Customer service
- Merchandising
- Employee discount
Quick apply
1d
Operations Manager ( Full Time ) South East & Surrey
Incor Group Management Ltd —Horsham
- £37,500 - £46,000 a year
- Overtime
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Employee assistance programme
Quick apply
8d
Office Manager
CMB Foods Ltd —East Grinstead
- From £24,420 a year
- Full-time
- Management
- Accounting
- Communication skills
- Free parking
- Employee discount
Quick apply

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Airport Manager

VIP First Limited
Gatwick Airport

Quick apply

Job details

Permanent | Full-time
From £45,000 a year

Qualifications

Management
Administrative experience
Organisational skills
Leadership
Communication skills
Marketing

Full job description

Job Summary

We are seeking an experienced, commercially minded, and dynamic Airport Manager to oversee the daily operation of our Gatwick Airport station. The successful candidate will be responsible for ensuring the safe, efficient, and profitable delivery of all airport activities while maintaining exceptional customer service standards and leading a diverse workforce.

This is an excellent opportunity for a proactive leader with strong operational, organisational, and people management skills to contribute to the continued success and growth of our airport services.

The Airport Manager will hold full financial and operational accountability for the station and will ensure safe, profitable, and high-quality performance in line with customer expectations, corporate objectives, business strategy, and operational plans. You will provide leadership and direction across a diverse workforce (including multi-site operations where applicable), ensuring teams remain engaged, customer-focused, and performance-driven.

A key part of this role will also involve developing customer relationships, identifying opportunities for business growth, and supporting initiatives that increase customer satisfaction, retention, and revenue.

Key ResponsibilitiesOperational Leadership

Oversee daily airport operations, including passenger services, security, facilities management, and ground handling activities.
Ensure safe, efficient, and compliant delivery of all operational activities in line with aviation regulations and company standards.
Develop and implement operational procedures and policies to improve efficiency, service quality, and safety performance.
Monitor operational KPIs, identify risks and opportunities, and lead continuous improvement initiatives.
Manage budgets, resources, staffing levels, and schedules to achieve operational and financial targets.
Maintain accurate operational, staffing, compliance, and administrative records.

People Management

Lead, coach, and develop airport teams through effective recruitment, training, performance management, and succession planning.
Organise staff rotas and allocate resources to meet operational demands.
Promote a positive and inclusive working environment that encourages collaboration, accountability, and professional development.
Provide clear leadership and guidance across a diverse workforce and foster a culture of high performance.

Customer & Commercial Growth

Build and maintain strong relationships with existing airline customers, airport authorities, and key stakeholders.
Identify opportunities to increase customer satisfaction, strengthen customer retention, and support business growth initiatives.
Develop and implement local customer engagement strategies to attract new airline, handling, and operational opportunities.
Actively seek opportunities to expand services and increase station revenue through operational excellence and value-added solutions.
Conduct regular customer reviews and gather feedback to improve service delivery and strengthen long-term partnerships.
Collaborate with commercial and business development teams to support bids, presentations, and customer proposals.
Drive a customer-centric culture through your teams by understanding customer priorities and adapting services to meet evolving business needs.
Represent the station at customer meetings, networking events, and industry forums to enhance business visibility and attract new opportunities.

Stakeholder Management

Act as the primary point of contact with airport authorities, airlines, security agencies, ground handling teams, and external stakeholders.
Build trusted relationships internally with Station Manager peers, Business Unit Heads, and support functions including Finance, HR, and QHSE.
Manage customer complaints, escalations, and service recovery actions professionally to maintain high levels of customer satisfaction.

Skills & Experience

Proven management experience within the aviation or airport operations sector, with a strong background in leading teams.
Demonstrated commercial awareness and experience contributing to customer growth and business performance.
Strong leadership and people management skills with the ability to motivate and develop diverse teams.
Excellent organisational and planning skills with the ability to prioritise effectively in a fast-paced environment.
Exceptional written and verbal communication skills.
Strong understanding of aviation security procedures, safety standards, and regulatory compliance requirements.
Experience managing operational budgets, KPIs, and performance reporting.
Customer-focused mindset with experience building strong stakeholder relationships.
Excellent administrative and reporting skills with strong attention to detail.
Professional interpersonal and communication skills with the ability to influence at all levels.

This position is ideal for a results-driven leader who thrives in a fast-paced operational environment and is passionate about delivering exceptional airport services while driving customer growth, operational excellence, and commercial success.

Pay: From £45,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

complaints manager jobs in brighton, eng

Airport Manager

Customer Liaison Officer

Patient Experience Manager

Regional Employment Broker

Business Assurance Manager

Membership Manager

Business Assurance Manager

Compliance Manager

Practice Manager

Practice Manager

Stakeholder Liaison Officer

Regional Account Manager

Estate Services Manager - Ground Maintenance

Supported Living Manager

Senior Fundraising Administrator

Business Support Officer

Customer Operations Specialist

Retail Manager

Operations Manager ( Full Time ) South East & Surrey

Office Manager

I want to receive the latest job alerts for complaints manager in brighton, eng

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