Technical customer support Work, Jobs in Brighton, Eng (with Salaries)

IT Service and Support Analyst
OneFamily —Brighton
- £30,000 - £35,000 a year
- Full-time
- Microsoft Access
- Microsoft Office
- IT
10d
Technical Support Specialist
Nicolaudie Group —Brighton
- Hybrid work
- Analysis skills
- Presentation skills
- Organisational skills
4d
Motorhome & Camper Handover specialist
Campersales Ltd —Burgess Hill
- £35,000 - £40,000 a year
- Full-time
- Customer service
- Microsoft Office
- In-person
- Annual leave
Quick apply
Technical Customer Support Coordinator
Pion Inc —Forest Row
- £30,000 - £35,000 a year
- Full-time
- Customer service
- Engineering
- Laboratory experience
Quick apply
IT Support Engineer
Capital on Tap —Brighton
- £500 - £750 a week
- Azure
- English
- Windows
First Response Engineer - Service Desk - MSP
Uptime —Brighton and Hove
- 8 hour shift
- Windows
- Microsoft Office
- Analysis skills
Quick apply
Support Technician Airport Systems
Embross —Gatwick Airport
- £22,000 - £28,000 a year
- Weekend availability
- Customer service
- Microsoft Office
- Computer networking
Quick apply
Renewables Specialist
HYDE HOUSING ASSOCIATION —Brighton
- £50,000 a year
- Full-time
- Hybrid work
- Maintenance
- Communication skills
Quick apply
9d
IT Support Technician (Level 1)
Ardingly College —Haywards Heath
- £27,976 a year
- Full-time
- Customer service
- Organisational skills
- IT
Ecommerce Customer Service Executive
TCMM Shutter Group Ltd —Brighton
- £25,000 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
2d
Communications Officer
Balfour Beatty —Lewes
- Hybrid work
- Maintenance
- In-person
- Communication skills
- Annual leave
13d
Educator | Brighton 21 Hours
Lululemon —Brighton
- Weekend availability
- Customer service
- Travel
- Annual leave
- Employee discount
Administrator and Planner (Fixed Term)
Brighton & Hove City Council —Brighton
- £27,254 - £27,694 a year
- Full-time
- Administrative experience
- Presentation skills
- AI
11d
Management Information Analyst
LegalAndGeneral —Brighton and Hove
- Full-time
- Hybrid work
- Microsoft Excel
- SQL
- Employee discount
Quick apply
12d
Field Service Technician
Culligan UK limited —Brighton
- £29,700 a year
- Full-time
- Plumbing
- Power tools
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
9d
2nd Line Engineer - Hybrid - MSP
Uptime —Brighton and Hove
- Weekend availability
- Hybrid work
- Azure
- Windows
- Analysis skills
Quick apply
Senior Technical Project/Program Manager
Unity Technologies GmbH —Brighton
- £65,000 - £108,400 a month
- English
- Annual leave
- Employee assistance programme
6d
Maintenance Technician
Tesco UK —Brighton
- Full-time
- Maintenance
- Microsoft Office
- Employee assistance programme
11d
Management Information Analyst
Legal & General Investment Management —Hove
- Microsoft Excel
- SQL
- Employee discount
12d
L2 Support Engineer
Uptime Solutions —Three Bridges
- £35,000 a year
- Weekend availability
- Azure
- Windows
- Analysis skills

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technical customer support jobs near brighton, eng

IT Service and Support Analyst

OneFamily -
Brighton

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Job details

Full-time
£30,000 - £35,000 a year
10 days ago

Qualifications

Desktop support
ITIL Certification
Microsoft Access
Microsoft Office
IT support
IT
Root cause analysis
Communication skills
Active Directory

Full job description

Are you a customer-focused IT professional who enjoys solving problems, improving services, and keeping business-critical technology running smoothly? We’re looking for an IT Service & Support Analyst to deliver high-quality technical support across our organisation.

In this varied role, you’ll provide 1st and 2nd line support, with agreed advanced troubleshooting across desktops, laptops, mobile devices, telephony, printing, business applications and end-user IT services.

You’ll help colleagues resolve incidents and service requests, support identity and access management activity, assist with security and audit requirements, and contribute to projects, disaster recovery and continuous service improvement, working with specialist technical teams where escalation is required.

Providing responsive IT support through telephone, face-to-face, Microsoft Teams, email, ticketing system and remote assistance channels.

Managing incidents, service requests, small changes and project tasks in line with agreed SLAs.
Supporting identity and access management processes, including starters, movers, leavers, access provisioning, permissions changes, access reviews and audit evidence.
Investigating recurring issues, supporting root cause analysis and identifying opportunities to improve first-time fixes.
Maintaining technical documentation, procedures and knowledgebase articles.
Supporting technology projects, security activity, audits, risk controls, disaster recovery and business continuity testing, working with specialist teams where required.
Working collaboratively with IT colleagues, stakeholders and third-party suppliers to deliver reliable, secure and customer-focused IT services.

At least two years’ experience in IT support, service desk, desktop support or identity and access management.

Strong troubleshooting skills across Windows, Microsoft Office, hardware, software and end-user devices.
Experience supporting identity and access management processes, including Active Directory, Microsoft Entra ID, access provisioning, access reviews and audit activity.
Good understanding of ITSM processes, including incident, request, change, problem, knowledge and continual service improvement practices.
Familiarity with endpoint management, service management tools, Microsoft 365 administration, mobile device management, telephony and network printing solutions, with the ability to work with specialist technical teams where escalation is required.

A well-organised, customer-focused approach with excellent communication skills across telephone, face-to-face, Microsoft Teams and written channels, with the ability to prioritise under pressure.

This is primarily an on-site role, with some flexibility to work remotely in line with the team rota and business needs.

Training or awareness in ITIL V3/4, customer service, service desk support, Microsoft 365 or basic identity and access management would be advantageous.

Why join us?

You’ll join a collaborative IT team where your technical expertise, initiative and commitment to service excellence will make a real impact. If you enjoy taking ownership, learning new technologies and helping people get the best from IT, we’d love to hear from you.

OneFamily are an award-winning financial services company, providing products and services that help modern families thrive.

We believe that finance isn’t just personal. Every decision you make affects the people you care about most. That’s why we believe in creating products for modern families: the dual parents, the divorced, the single parents, the live-in grandma and the mate that your kid calls ‘Uncle’ - whatever family means to you.

HR: [email protected]
Head Office Phone: 0800 373010
Head Office: 16-17 West St, Brighton BN1 2RL

Apply Now

Refine Your Search

technical customer support jobs in brighton, eng

IT Service and Support Analyst

Technical Support Specialist

Motorhome & Camper Handover specialist

Technical Customer Support Coordinator

IT Support Engineer

First Response Engineer - Service Desk - MSP

Support Technician Airport Systems

Renewables Specialist

IT Support Technician (Level 1)

Ecommerce Customer Service Executive

Communications Officer

Educator | Brighton 21 Hours

Administrator and Planner (Fixed Term)

Management Information Analyst

Field Service Technician

2nd Line Engineer - Hybrid - MSP

Senior Technical Project/Program Manager

Maintenance Technician

Management Information Analyst

L2 Support Engineer

I want to receive the latest job alerts for technical customer support in brighton, eng

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