Team Leader
Lancer Scott —Bristol
- Up to £32,000 a year
- Full-time
- Analysis skills
- Team management
- Mentoring
Fire Safety Team Leader
BRC Jobs —Newport
- £46,716.47 a year
- Full-time
- Engineering
- Team management
- Budgeting
- Annual leave
- Referral programme
Quick apply
11d
Manufacturing Team Leader
TRICEL —Weston-super-Mare
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Continuous improvement
- Free parking
- Employee assistance programme
Quick apply
2d
Water Utilities Team Lead - Associate Engineer
AECOM —Bristol
- Full-time
- Hybrid work
- Civil engineering
- Engineering
- Business development
CDE Lead / Principal Consultant - Real Estate - UK Wide
Turner & Townsend —Bristol
- Full-time
- Management
- No experience needed
- Presentation skills
Quick apply
Experienced Roofer & lead worker
Noad Roofing —Bath
- £225 - £250 a day
- Full-time
- Heavy lifting
- Mentoring
- Power tools
Quick apply
7d
Construction Delivery Lead
Amentum —Bristol
- Full-time
- Contracts
- Construction experience
- Training & development
- Employee assistance programme
Ingénieur Projet - Package Lead H/F - Axima Nucléaire
Equans —Bristol
- Master's degree
EPC Sourcing Lead
Baker Hughes —Nailsea
- Full-time
- PMP
- Bachelor's degree
- Life insurance
11d
Hydraulic Modelling Lead
Kier Group —Bristol
- Part-time
- Leadership
- Communication skills
- Flexible schedule
Lead Generator - Weston Super Mare
Bradford Jacobs —Weston-super-Mare
- Up to £30,000 a year
- CRM software
- Business development
- Organisational skills
Quick apply
WINEP Lead
Wessex Water —Bath
- Team management
- Communication skills
Principal Project Manager – Auxiliary Boiler Building Lead
ASSYSTEM —Bristol
- Full-time
- Hybrid work
- Engineering
- English
- Organisational skills
- Annual leave
- Flexible schedule
Quick apply
Quality Management Lead
Vulcain Engineering Group —Bristol
- Engineering
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
Lead SHEQ Advisor
JN Bentley —Bristol
- Full-time
- Travel
- Mentoring
- Training & development
Quick apply
Contract Engineering Lead
Amentum —Bristol
- Full-time
- Organisational skills
- Leadership
- Communication skills
- Employee assistance programme
1d
Marketing Lead
Cotswold Energy Group —Stonehouse
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
Quick apply
Clinical Lead for Sustainability
Sirona care & health CIC —Yate
- £39,959 - £48,117 a year
- Full-time
- Annual leave
8d
Mechanical Contract Lead – Nuclear Access Systems
Vulcain Engineering Group —Bristol
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
HVAC Mechanical Construction Lead
Framatome —Bristol
- Full-time
- English
- Master's degree
- Project management
- Annual leave
- Employee assistance programme
Quick apply

I want to receive the latest job alerts for construction team leader in bristol, bst

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Team Leader

Lancer Scott -
Bristol

Apply Now

Job details

Full-time
Up to £32,000 a year

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Stakeholder collaboration
CAFM software
Stakeholder liaison
Facilities management
Mentoring junior staff
Performance management
Analysis skills
Team management
Mentoring
Customer support
Professional development mentoring
Training & development
Communication skills
Analytics

Full job description

Why work for us?

Established in 1998 Lancer Scott offers renowned high-quality construction projects and facilities management services, often competing and winning work from our much larger competitors. We are based in the heart of Bristol and have enjoyed significant success, particularly in the last 4 years with turnover increasing from £56 million in 2020 to £125 million in 2025.

To ensure our business remains fully supported we are investing into our people strategy and infrastructure to give our employees the tools to perform to the best of their ability. If you would like to join a rapidly expanding business that can offer up good opportunities for career development and professional personal growth, you should apply today and let’s talk.

Job Details

What will be my core responsibilities?

To support the Head Service Delivery and supervise the efficient running of one the Contract Support Teams. Providing excellent customer service and support to our clients, Account Managers, and our supply chain partners. Focusing on the daily management of the Service Delivery Team’s performance and delivering or exceeding our customer SLA’s, KPIs along with set targets and objectives.

Accountable for the effective supervision your Service Delivery Team, ensuring calls are answered, calls logged accurately and promptly within timescale set, that all information held within our internal CAFM system is correct, procedures are written and that the processes are followed.
Conduct regular call monitoring to assess quality and provide feedback and coaching
Analyse call handling performance and productivity and take action to resolve any issues.
Ensure you’re your team are meeting / exceeding contract requirements, and manage expectations and timelines for the customer and all internal stakeholders if timelines are going to slip.
Conduct monthly 1:1s, mentoring team members, targets & objective setting and absence management.
Complete checks to ensure accuracy of tasks and real time position, reporting on Team stats and targets set by Head of Service Delivery.
Prioritise daily tasks and raise any concerns with the Head of Service Delivery - Acting as a point of escalation.
Highlight client concerns or potential delays to the Head of Service Delivery / Account Mangers.
Provide support on analysing and managing customer support issues via telephone/email where required.
Ensure you have a clear understanding of the services we provide for our clients in all aspects relating to work order management.
Assist Account Managers / Contracts Managers to provide support with tracking and closing individual cases as and when the business requires.

What do I need to be successful in this role?

Demonstrable experience in a call centre/helpdesk environment
Experience mentoring, coaching, training and developing team members
Knowledge of provision of Facilities Management Services and what this entails.
Well developed communication skills and able to work collaboratively with a range of stakeholders
Good analytical ability with a commercial mindset
Confident user of different systems and comfortable working with large datasets and pulling reports
A flexible and adaptable approach to work, and able to make sound decisions regarding priorities

We are an equal opportunities employer committed to creating a diverse and inclusive environment and welcome applications from all suitably qualified candidates.

Building Communities at Lancer Scott

At Lancer Scott, we’re committed to giving back through hands-on support, funding, and partnerships that create lasting impact. We've helped deliver projects like East Street Mews, providing housing for young homeless people, and revitalised community spaces such as the East Looe Hub and a Scouts hut in Gloucestershire. Our partnership with Community of Purpose enables us to support initiatives like the Bristol Young Heroes Awards and the Break Free Programme, giving young people opportunities to thrive.

Join us at Lancer Scott, where your work helps strengthen communities.

Apply Now

Refine Your Search

construction team leader jobs in bristol, bst

Team Leader

Fire Safety Team Leader

Manufacturing Team Leader

Water Utilities Team Lead - Associate Engineer

CDE Lead / Principal Consultant - Real Estate - UK Wide

Experienced Roofer & lead worker

Construction Delivery Lead

Ingénieur Projet - Package Lead H/F - Axima Nucléaire

EPC Sourcing Lead

Hydraulic Modelling Lead

Lead Generator - Weston Super Mare

WINEP Lead

Principal Project Manager – Auxiliary Boiler Building Lead

Quality Management Lead

Lead SHEQ Advisor

Contract Engineering Lead

Marketing Lead

Clinical Lead for Sustainability

Mechanical Contract Lead – Nuclear Access Systems

HVAC Mechanical Construction Lead

I want to receive the latest job alerts for construction team leader in bristol, bst

Related Searches

Explore jobs in more locations

Job Details

Building Communities at Lancer Scott

Jobseeker tools

Employer Tools

Browse

Stay Connected