Administrative specialist Work, Jobs in Bristol, Eng (with Salaries)

Administrator
Serco Group —Bristol
- Full-time
- Hybrid work
- Microsoft Excel
- Computer literacy
- Microsoft Office
- Annual leave
- Employee assistance programme
Administration Specialist
The Letting Game —Bristol
- Up to £26,000 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- IT
- Work from home
Quick apply
2h
HR Rewards & Benefits Operations Specialist
Computershare —Bristol
- Full-time
- Hybrid work
- Oracle
- Analysis skills
- Human resources
- Work from home
Senior SSAS Specialist
Hartley Pensions —Bristol
- £33,207.02 - £42,068.84 a year
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- Financial services
Quick apply
13d
Prison Officer
Serco Group —Bristol
- £28,187 - £42,000 a year
- Overtime
- Employee discount
Customer Service Advisor
Barclays —Bath
- £26,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance
Technical Supervisor
University of Bath —Bath
- £38,784 - £46,049 a year
- Full-time
- Hybrid work
- Engineering
- Laboratory experience
- University
- Annual leave
- Employee discount
University Guarantor Officer
University of Bath —Bath
- £31,236 - £37,694 a year
- Part-time
- Customer service
- University
- Communication skills
- Annual leave
- Employee discount
1d
VRM Account Manager (Customer Development)
MotabilityDotNet —Bristol
- £39,184 a year
- Hybrid work
- Sales
- Microsoft Office
- Communication skills
- Annual leave
- Employee discount
14d
Trainee Solicitor
Lyons Davidson Solicitors —Bristol
- Full-time
- Computer literacy
- No experience needed
- Communication skills
6d
Finance Administrator
Bevan Brittan —Bristol
- Hybrid work
- Microsoft Excel
- Organisational skills
- IT
- Employee assistance programme
Modern Workplace IT Specialist, Workstations
Amcor —Bristol
- Full-time
- Computer Science
- English
- Bachelor's degree
13d
Administrator - Skin Integrity Service
Sirona care & health CIC —Bristol
- £25,760 - £27,476 a year
- Full-time
- Microsoft Office
- Administrative experience
- IT
- Free parking
- Annual leave
9d
Temporary Reports Co-ordinator
Airmec Essential Services —Almondsbury
- £12.77 - £13.00 an hour
- Temporary
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Quick apply
9d
Student Coordinator
HCRG Care Group —Bath
- £28,000 a year
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Employee discount
Quick apply
2d
NICU Receptionist
Bristol NHS Foundation Trust (BFT) —Bristol
- £25,272 a year
- Part-time
- Microsoft Excel
- Administrative experience
- Organisational skills
6d
Employee Relations & Policy Advisor
DAC Beachcroft —Bristol
- Hybrid work
- Microsoft Powerpoint
- Management
- Computer literacy
Quick apply
2d
Product Development Admin Assistant
Lovehoney Group —Bath
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Work from home
- Employee discount
Quick apply
13d
Vehicle Rental Hire Administrator
Days Motor Group —Avonmouth
- Full-time
- Customer service
- Computer literacy
- Administrative experience
- Free parking
- Annual leave
Engineering Administrator
Nationwide Platforms —Bristol
- Full-time
- Microsoft Office
- Communication skills

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Administrator

Serco Group -
Bristol

Apply Now

Job details

Full-time

Benefits

Free flu jabs
Annual leave
Company pension
Employee assistance programme
Employee discount
Life insurance

Qualifications

Pension
Microsoft Excel
Computer literacy
Microsoft Office
Organisational skills
SharePoint
Communication skills

Full job description

Job title: HaS Administrator

Band: 7

Location: Homebased

Contract: 6 months fixed term contract

Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP).

Our extensive experience supporting complex case management services across the globe and experience of working with the DWP, enables us to impact a better future for all. Service users are treated with care and respect, and our colleagues thrive in a supportive culture.

The Health Assessment Advisory Service (HAAS) contract was awarded to Serco for Lot 3 (South-West) and encompasses the delivery of Work Capability Assessments (WCA), Specialist Benefit (SB) Assessments, and Personal Independence Payment (PIP) Assessments. We are seeking an experienced individual to play a crucial role in planning, overseeing, and executing a structured test strategy and plan to deliver releases on time. Your responsibilities will include developing an overarching test strategy for the service, including test specifications, acceptance criteria, working closely with the Authority.

Key purpose

The HaS Admin Team provides administrative support for the Health Assessment Services (HaS) contract within Citizen Services. The Administrator is responsible for the accurate and efficient management of all administration activities within the end-to-end processes, including Customer Record Processing, Contact Centre Inbound Service Line Management, Processing Customer Expenses, Handing Customer Reasonable Adjustment Requests and other Admin responsibilities and actions.

This role is integral to the smooth operation of the contract ensuring all systems and updated and customer cases are fully managed from an administration perspective.

As the role is supporting a Pilot initially team member are expected to provide insight and support for innovation on the platform and processes, working both with internal teams and the DWP client.

Structure and reporting

Reports into the Admin Team Leader

Key accountabilities

Action new referrals for PIP on the Health Assessment Service.
Complete initial admin review of the customer cases to align into the required clinical system queues
Manage inbound Contact Centre Customer query lines and book customer appointments ensuring all special requirements are met
Creating claimant folders and scanning and uploading postal evidence on to relevant folder, issuing health questionnaires.
Returning assessment document to business and usual ensuring all relevant documents copied.
Updating system timelines with each step of the customer journey.
Processing Customer Expenses
Handing SMS messaging
Processing Customer white mail correspondence
Raise any requests for interpreter or other reasonable adjustments

Essential technical and professional skills

Skills

Attention to detail with a methodical approach to work.
Clear and friendly communicator especially when dealing with colleagues and customers.
Confident in handling queries, investigating issues and following through to resolution.
Proficient in Microsoft office, particularly Excel.
Reliable team player who can also manage individual responsibilities effectively.
Highly organised, able to manage multiple tasks simultaneously.
Flexible and able to adapt to changing priorities within the role.
Confident liaising with internal stakeholders at varying levels of the organisation
Discreet when handling sensitive information.
Open to training, feedback, and continuous improvement.
Comfortable working in a structured, deadline-driven environment with a strong focus on accuracy.
Experience of identifying and analysing problems and issues as they arise, using analytical thinking and evidence-based decisions.
Demonstrated experience in Administration
Proficient in computer literacy including Microsoft Office, with a proactive attitude towards learning new systems
Good communication and organisational skills
Proven ability to build effective working relationships and collaborate successfully with colleagues and stakeholders
Experience of identifying and analysing problems and issues as they arise, using analytical thinking and evidence-based decisions

Experience

Knowledge of DWP Health Journeys
Operational admin experience at any level
Knowledge and experience of using SharePoint.

Desirable

Committed to providing a positive and supportive experience for claimants
Consistently meets performance targets and quality standards
Approaches interactions with empathy, professionalism, and respect, even in high-pressure situations
Self-motivated and able to work independently, using initiative to manage workload effectively under pressure
Collaborative team member, willing to take on a variety of tasks to support colleagues and ensure smooth operations
Brings a proactive, solution-focused mindset with a positive, “can-do” attitude
Makes informed, evidence-based decisions with a strong focus on accuracy and consistence
Established track record of resolving problems efficiently and performing well under pressure

What we offer

Up to 6% contributory pension scheme
Life insurance
25 days annual leave plus bank holidays. Options for annual leave purchase
A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health cash plans, Bupa anytime helpline, free flu vaccines, eye tests and more.
A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.
Interesting and enjoyable work.
Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.

Our inclusive recruitment commitment:
We prioritise your skills and potential. As a Disability Confident Leader, a top Great British Employer of Veterans, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.

Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

For support with your application, please contact [email protected]

#haascareers

#INDADMIN

Apply Now

Refine Your Search

administrative specialist jobs in bristol, eng

Administrator

Administration Specialist

HR Rewards & Benefits Operations Specialist

Senior SSAS Specialist

Prison Officer

Customer Service Advisor

Technical Supervisor

University Guarantor Officer

VRM Account Manager (Customer Development)

Trainee Solicitor

Finance Administrator

Modern Workplace IT Specialist, Workstations

Administrator - Skin Integrity Service

Temporary Reports Co-ordinator

Student Coordinator

NICU Receptionist

Employee Relations & Policy Advisor

Product Development Admin Assistant

Vehicle Rental Hire Administrator

Engineering Administrator

I want to receive the latest job alerts for administrative specialist in bristol, eng

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