Customer experience manager Work, Jobs in Bristol, Eng (with Salaries)

Customer Experience Manager
Zellis —Bristol
- Hybrid work
- Data analysis skills
- Analysis skills
- Communication skills
- Annual leave
Customer Experience Manager
Lovehoney Group —Bath
- Full-time
- Hybrid work
- Project management
- IT
- Communication skills
- Work from home
- Employee discount
Quick apply
Assistant Manager
OMG Clubs —Bristol
- Up to £32,500 a year
- Full-time
- Customer service
- In-person
- Leadership
- Employee discount
Quick apply
Customer Relations Manager
Hamberley Care Homes —Keynsham
- Full-time
- Sales
- Customer service
- Hotel
- Free parking
- Employee assistance programme
13d
Customer Liaison Manager
Keepmoat Homes —Bristol
- Full-time
- Customer service
- Employee assistance programme
- Employee discount
Customer Experience Manager
Ayvens —Bristol
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Annual leave
Customer Experience Manager
Sainsbury's —Bristol
- From £32,700 a year
- Management
- Leadership
- Employee discount
3d
Head of Operations
ASDAN —Bristol
- £47,500 - £54,750 a year
- Full-time
- Hybrid work
- Management
- Supervising experience
- In-person
- Sick pay
Quick apply
6d
Customer Success Manager
Spruce —Bristol
- £50,000 - £72,000 a year
- Full-time
- Hybrid work
Quick apply
Front of House Manager
Dorothys Diner Take Out —Bristol
- Up to £28,000 a year
- Full-time
- Hospitality
- Customer service
- Supervising experience
- Employee discount
Quick apply
8d
Purchasing & Inventory Coordinator
Ling Design Ltd —Bath
- From £32,500 a year
- Full-time
- Microsoft Excel
- In-person
- Negotiation
- Health & wellbeing programme
- Life insurance
Quick apply
11d
Pub Manager
Brunning & Price - The Architect, Bath —Bath
- Up to £80,000 a year
- Full-time
- Bar
- Hotel
- Leadership
- Employee discount
- Referral programme
Quick apply
4d
Assistant Manager
Salt & Malt (Wapping Wharf) —Bristol
- From £30,000 a year
- 8 hour shift
- Hospitality
- Restaurant management
- Microsoft Office
- Employee discount
Quick apply
Customer Service Representative - Bristol
Diligenta —Bristol
- £24,570 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
Night Supervisor
Dalata —Bristol
- Part-time
- Hotel
- Organisational skills
- Front desk
- Employee assistance programme
Quick apply
Service Desk Manager
Lancer Scott —Bristol
- £40,000 a year
- Full-time
- Management
- Customer service
- Leadership
1d
Area Manager, Customer Fulfillment
Amazon UK Services Ltd. —Avonmouth
- Full-time
- Microsoft Word
- Microsoft Outlook
- Management
Assistant General Manager
Nisbets —Bristol
- Full-time
- Management
- Organisational skills
- Leadership
11d
Junior Project Manager
One Big Circle —Bristol
- £26,500 a year
- Full-time
- Microsoft Office
- Presentation skills
- In-person
Quick apply
14d
Sales and ReservationExecutive
Grand Bristol Hotel by Sunday —Bristol
- Weekend availability
- Hospitality
- Sales
- Customer service
- Annual leave
Quick apply
1d

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customer experience manager jobs near bristol, eng

Customer Experience Manager

Zellis -
Bristol

Apply Now

Job details

Permanent

Benefits

Annual leave
Company pension
Private medical insurance

Qualifications

Data analysis skills
Analysis skills
B2B
SaaS
Communication skills

Full job description

About the role

Help shape exceptional customer experiences that build trust and drive continuous improvement

We are looking for a Customer Experience Manager to join our team, supporting the delivery of a consistent, high-quality customer journey across all channels.

This is a pivotal role responsible for combining hands-on customer support, insight-driven analysis, and operational improvement to enhance the overall customer experience. You will work closely with the Head of Customer Experience and cross-functional teams to resolve complex issues, identify root causes, and implement meaningful improvements.

This is a hybrid role with an expectation to be in the office one day each week across any of our offices. Our offices are based in Peterborough, Watford, Bristol or Birmingham.

What you’ll be doing

In this role, you will:

Manage complex or high-sensitivity customer cases, ensuring effective and empathetic resolution
Analyse customer feedback and behavioural data to identify trends and opportunities for improvement
Support the optimisation of customer journeys, reducing friction and improving satisfaction
Contribute to process improvements, maintaining high-quality documentation, playbooks and knowledge base content
Generate insights through data analysis (e.g. CSAT, NPS, FCR), supporting reporting and decision-making
Collaborate with Product, Engineering and Operations to resolve issues and enhance customer outcomes
Support the adoption of automation and AI tools to improve efficiency and reduce customer effort

Skills & experience

We’re seeking a customer-focused professional who combines strong analytical capability with a passion for improving customer outcomes.

You’ll ideally bring:

Experience handling complex customer enquiries or escalations
Ability to analyse customer data and translate insights into actionable improvements
Strong communication skills, with the ability to engage effectively across teams
A structured, process-driven mindset with a focus on continuous improvement
Confidence working with performance metrics and reporting data
Experience within a B2B SaaS orgnaisation would be advantageous but not essential

Benefits & culture

At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services.

Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day:

Unstoppable together.
Always learning.
Make it count.
Think scale.

Our people are critical to our ongoing success; we’re proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you’ll have the chance to stretch and challenge yourself in an environment that’s varied, flexible and hugely supportive.

We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you’ll receive:

A competitive base salary.
25 days annual leave, plus your birthday off and the opportunity to buy additional holiday.
Private medical insurance.
Life assurance 4x salary.
Enhanced pension scheme with company contributions up to 8.5%.
A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.

Apply Now

Refine Your Search

customer experience manager jobs in bristol, eng

Customer Experience Manager

Customer Experience Manager

Assistant Manager

Customer Relations Manager

Customer Liaison Manager

Customer Experience Manager

Customer Experience Manager

Head of Operations

Customer Success Manager

Front of House Manager

Purchasing & Inventory Coordinator

Pub Manager

Assistant Manager

Customer Service Representative - Bristol

Night Supervisor

Service Desk Manager

Area Manager, Customer Fulfillment

Assistant General Manager

Junior Project Manager

Sales and ReservationExecutive

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