Operations planner Work, Jobs in Bristol, Eng (with Salaries)

NSD Survey Support Agent (Field Surveyor Support) – Bristol
FLYING COLOURS CONSULTANCY LIMITED —Bristol
- £102 - £110 a day
- Temporary
- CRM software
- Customer service
- Travel
Quick apply
8d
Colleague Support Planner, Weston-Super-Mare, Somerset
Family Adventures Group —Weston-super-Mare
- £19,214 - £30,742 a year
- Full-time
- Microsoft Excel
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
14d
Intercompany Supply Planner
ELEMIS —Bristol
- Full-time
- Hybrid work
- Writing skills
- Analysis skills
- Continuous improvement
- Employee assistance programme
- Employee discount
Quick apply
Supply/Demand Planner
ELEMIS —Bristol
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
PMO Planner
AtkinsRéalis —Bristol
- Full-time
- Hybrid work
- Mentoring
- Agile
12d
Service Supply Chain Planner
KLA —Newport
- Overtime
- Data analysis skills
- Analysis skills
- Presentation skills
- Annual leave
Controller/Planner (Bank)
EMED Group —Bristol
- £13.63 an hour
- Full-time
- Management
- Nursing home
- Organisational skills
Quick apply
14d
Area Manager Final Mile
Evri —Bristol
- £76,000 - £80,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Team management
15h
Transport Planner
BWT UK Ltd —Bristol
- Up to £28,000 a year
- Full-time
- Customer service
- Analysis skills
- Continuous improvement
- Free parking
- Employee discount
Quick apply
7d
Transport Team Leader
Culina Logistics —Bristol
- £37,724.20 a year
- Full-time
- Computer skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
12d
Associate Wealth Paraplanner
Royal Bank of Canada —Bath
- Full-time
- Mentoring
- Communication skills
7d
Evaluation and Benefits Management Technical Specialist (Associate/Technical Director - Transport Planning)
AECOM —Bristol
- Full-time
- Hybrid work
- Engineering
- Business development
- Analysis skills
Freight Forwarder
ORBIS ROAD SOLUTIONS —Langstone ED
- £28,000 - £35,000 a year
- Part-time
- CRM software
- Data entry
- In-person
- Free parking
Quick apply
14d
Information Manager
AECOM —Bristol
- Full-time
- Hybrid work
- Engineering
- Bachelor's degree
- Quality control
Technical Planner
Etex Group —Bristol
- Maintenance
- Continuous improvement
- Manufacturing
4d
Sales Manager
Abbey Hotel Bath —Bath
- £35,000 a year
- Full-time
- CRM software
- Hospitality
- Hotel
- Employee discount
- Referral programme
Quick apply
Consultant Transport Planner
AECOM —Bristol
- Full-time
- Hybrid work
- Master's degree
- Business development
- Communication skills
Transport Coordinator - Nights
Gist Limited —Portbury
- Up to £31,400 a year
- Full-time
- Supervising experience
- Leadership
- Employee assistance programme
- Employee discount
12d
Area Manager Final Mile
Hermes Europe —Bristol
- £12.71 an hour
- Analysis skills
- Continuous improvement
- Leadership
18h
Plant Hire - Operations Manager
Smiths Gloucester Limited —Stonehouse
- Management
- Customer service
- Continuous improvement
- Free parking
- Employee discount
Quick apply
8d

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NSD Survey Support Agent (Field Surveyor Support) – Bristol

FLYING COLOURS CONSULTANCY LIMITED
Bristol

Quick apply

Job details

Temporary | Full-time | Fixed term contract
£102 - £110 a day
8 days ago

Qualifications

CRM software
Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Customer service
Stakeholder liaison
Internal department liaison
Technical support
Ethernet
Data entry
Telecommunication
Customer support
Phone etiquette
Root cause analysis
Cash handling
Communication skills

Full job description

Job Title: NSD Survey Support Agent (Field Surveyor Support)
Location: Bristol (On-site, 5 days/week at customer location)
Contract Type: Fixed-Term Contract (6 Months)
Shift: Monday–Friday, BAU Hours (Day Shift)
Salary: £102–£110 per day
Start Date: End of August 2026 (Urgent Onboarding)

About the Role

We’re recruiting 3 NSD Survey Support Agents to provide real-time operational support to Openreach field surveyors undertaking Ethernet and Network Site Delivery (NSD) surveys. As the first point of contact, you’ll investigate and resolve survey-related issues, coordinate across multiple systems, and ensure surveys progress without delay.

This is a full-time voice support role requiring excellent communication, problem-solving, and decision-making skills. You’ll work from our customer’s Bristol site, supporting live surveys and maintaining high levels of service quality and compliance.

Key Responsibilities

Answer inbound surveyor calls within agreed service levels and provide immediate support during live site surveys.
Investigate and resolve issues affecting survey completion (e.g., access arrangements, contact details, scheduling conflicts, task allocation).
Handle survey-related enquiries professionally and return dropped calls promptly to minimise delays.
Support survey re-booking, cancellation, or amendment activities and identify root causes preventing completion.
Coordinate with internal stakeholders (e.g., survey planners, access teams, customer contacts) to resolve complex operational issues.
Update all relevant systems accurately following call resolution and maintain complete, auditable records.
Follow Openreach processes, procedures, and decision trees while adhering to security, governance, and compliance requirements.
Monitor survey progress proactively and escalate unresolved issues through appropriate operational channels.

Required Skills & Experience

1–2 years’ experience in call handling, service desk, or customer support (high-volume inbound calls).
Excellent verbal communication – confident, clear, and professional phone manner for live surveyor support.
Strong questioning & active listening skills – able to extract accurate information quickly under pressure.
Multi-system proficiency – comfortable navigating 2–3+ platforms simultaneously (CRM, scheduling, survey databases).
High attention to detail – accurate data entry and complete record-keeping.
Problem-solving & decision-making – able to investigate root causes and implement corrective actions in real time.
Process-driven mindset – experience following strict procedures, decision trees, and compliance requirements.
Time management – able to handle multiple inbound calls while meeting SLAs and returning dropped calls promptly.

Desirable (Nice-to-Have)

Experience in telecoms, utilities, or field operations (e.g., Openreach, BT, energy providers, cabling engineers).tealhq
Background in IT service desk roles.
Familiarity with ITIL, ticketing systems, or survey coordination tools (e.g., GIS, network planning platforms).
Understanding of Ethernet, fibre, or NSD survey processes (training will be provided).

If you’re interested in this role, please click Apply and upload your CV. We’ll review applications on a rolling basis and contact shortlisted candidates within 48 hours.

Pay: £102.00-£110.00 per day

Experience:

Cash handling: 1 year (preferred)
Customer service: 1 year (preferred)
Telecoms: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Willingness to travel:

100% (required)

Work Location: In person

Quick apply

Refine Your Search

operations planner jobs in bristol, eng

NSD Survey Support Agent (Field Surveyor Support) – Bristol

Colleague Support Planner, Weston-Super-Mare, Somerset

Intercompany Supply Planner

Supply/Demand Planner

PMO Planner

Service Supply Chain Planner

Controller/Planner (Bank)

Area Manager Final Mile

Transport Planner

Transport Team Leader

Associate Wealth Paraplanner

Evaluation and Benefits Management Technical Specialist (Associate/Technical Director - Transport Planning)

Freight Forwarder

Information Manager

Technical Planner

Sales Manager

Consultant Transport Planner

Transport Coordinator - Nights

Area Manager Final Mile

Plant Hire - Operations Manager

I want to receive the latest job alerts for operations planner in bristol, eng

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