Performance improvement specialist Work, Jobs in Bristol, Eng (with Salaries)

Complaints and Improvement Specialist
Curo —Bath
- £35,796 a year
- Full-time
- Hybrid work
- Analysis skills
- Annual leave
- Employee assistance programme
13d
People & Culture Senior Specialist - Experience & Performance- UK
Baker Hughes —Nailsea
- Full-time
- Analysis skills
- Bachelor's degree
- Human resources
- Flexible schedule
- Life insurance
Manager of Dedicated Implementations - EMEA
Ashby —Bristol
- £110,000 - £165,000 a year
- Full-time
- Remote
- Project management
- Travel
- Leadership
- Annual leave
Engineering Governance Specialist
National Grid —Bristol
- £55,000 - £75,000 a year
- Hybrid work
- Analysis skills
- Communication skills
6d
Procurement Specialist
Welsh Water —Newport
- £47,240 a year
- Hybrid work
- Contracts
- Communication skills
- Negotiation
- Free parking
- Annual leave
14d
Digital Transformation Consultants
i3Works —Bristol
- £45,000 - £70,000 a year
- Full-time
- Hybrid work
- Business development
- Continuous improvement
- Agile
- Annual leave
- Life insurance
Member Support Specialist – Nights & Weekends
Bond OpCo, LLC —Trellech
- 8 hour shift
- Continuous improvement
- Data entry
- In-person
- Annual leave
- Flexible schedule
SRO Environment Specialist
South West Water —Bristol
- Up to £50,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Driving
- Annual leave
- Employee assistance programme
Esourcing Specialist
Welsh Water —Newport
- £42,786 - £48,912 a year
- Hybrid work
- Organisational skills
- Communication skills
- Free parking
- Annual leave
1d
Strategic Sourcing Specialist
Baker Hughes —Nailsea
- Full-time
- Bachelor's degree
- Leadership
- Flexible schedule
- Life insurance
Strategy Project Manager
Pax8 Global —Bristol
- £50,000 - £62,000 a year
- Full-time
Talent Specialist
YETI —Bristol
- Full-time
- Hybrid work
- Human resources
- Organisational skills
- Communication skills
7d
Procurement Specialist
Littelfuse —Chippenham
- Full-time
- Microsoft Excel
- Engineering
- ERP systems
BI and Automation Specialist
Nisbets —Bristol
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Restaurant
- Work from home
Calian UK A3ES Project Manager
Calian UK —Warminster
- £82,500 a year
- Full-time
- Hybrid work
- Military
- Project management
- Communication skills
- Life insurance
Quick apply
14d
Geospatial Consultant
Stantec —Bristol
- SQL
- Continuous improvement
- Communication skills
- Annual leave
7d
Project Manager
Office for National Statistics —Newport
- £41,985 a year
- Full-time
- Hybrid work
- Presentation skills
- Agile
1d
Procurement Specialist
Baker Hughes —Nailsea
- Full-time
- Oracle
- ERP systems
- Analysis skills
- Life insurance
1d
Rehabilitation Specialist
Nuffield Health —Bristol
- Up to £27,993.16 a year
- Part-time
- English
- Bachelor's degree
- Rehabilitation centre
- Employee discount
- Gym membership
9d
Systems Engineer
Cereal Partners Worldwide —Staverton
- £50,000 a year
- Full-time

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Complaints and Improvement Specialist

Curo -
Bath

Apply Now

Job details

Permanent | Full-time
£35,796 a year
13 days ago

Benefits

Annual leave
Company pension
Employee assistance programme

Qualifications

Analysis skills

Full job description

Complaints and Improvement Specialist

£35,796 per annum + benefits | The Maltings, Bath | Hybrid

Permanent | Full Time | 37 hours per week (minimum 3 office-based days)

Your Housing Expertise. Our Standards. Fairer Outcomes for Customers.

Resolving a complaint well takes more than a good letter. It takes judgement, calm and the confidence to hold people to a standard, from a Customer Advisor right up to our Chief Executive.

Every complaint that comes into Curo lands with our team. Some you will own yourself, the complex, high-risk cases that need an expert hand. Most you will place with the right person in the business, coaching and supporting them to a fair resolution. Either way, you set the standard and you keep us on the right side of the Housing Ombudsman Code.

And because complaints show us where we can do better, you will work with our complaints data analyst to turn those lessons into better ways of working for our customers.

What you'll be doing

Triaging every complaint that reaches Curo, completing a risk assessment and deciding whether each one is valid before allocating it across the business
Coaching and supporting colleagues to manage their complaints well from start to finish, while personally owning the most complex and high-risk cases
Acting as our subject matter expert on Housing Ombudsman regulations, advising teams and making sure our responses are accurate, well-evidenced and on time
Liaising directly with the Housing Ombudsman Service, customers and colleagues at every level, from frontline advisors to our Executive team
Running quality assurance and audits, monitoring performance and stepping in early where complaints risk falling short of standards
Analysing complaint trends with our data analyst to find recurring themes, then recommending and helping to embed practical improvements
Building a culture of learning, so that each complaint leaves our service stronger than it found it

More about you

You know housing complaints inside out, and you have handled complex, review-stage cases through to resolution. You are a confident communicator with the presence to chair a meeting, advise senior leaders and coach colleagues who are new to complaint handling.

You think analytically, reading the story in complaints data and turning it into recommendations people act on. And above all, you care about getting things right for customers, seeing every complaint as a chance to learn.

Essential:

Experience of handling complex or review-stage complaints in housing, the Housing Ombudsman or a similar regulated environment
In-depth knowledge of the Housing Ombudsman Code and how it applies in practice
Ability to coach, advise and train colleagues at all levels
Strong analytical skills, with the ability to draw insight from complaints data and recommend practical improvements
Confident communication, with the ability to chair meetings and influence senior stakeholders
Sound decision-making and the organisation to manage a varied caseload to deadline

This role could suit someone ready to take the next step. If you have the housing complaints knowledge and the potential to grow into the wider remit, we'd encourage you to apply.

What you'll get in return

Beyond a salary of £35,796 and the chance to make a real difference every day, you'll get:

26 days annual leave per year (plus bank holidays) rising to 29 days after 3 years
Your birthday off as an extra holiday
Up to 10% matched pension contribution
Hybrid working (3 days in office, 2 days at home)
Flexible benefits which might include a Health Cash Plan
Access to an Employee Assistance Programme for your own wellbeing

About Curo

We're a leading South West housing association with social purpose at our heart. We provide affordable homes and create positive futures in our communities. We're proud to be among the UK's top 100 companies to work for, and the 5th best housing association nationwide.

We actively welcome applications from candidates who identify as disabled, LGBTQ+, from ethnic minority backgrounds, and from our Curo customers.

We're committed to making our recruitment process accessible to everyone - if you need any adjustments to help you apply or interview, please contact our recruitment team at [email protected]

Apply Now

Refine Your Search

performance improvement specialist jobs in bristol, eng

Complaints and Improvement Specialist

People & Culture Senior Specialist - Experience & Performance- UK

Manager of Dedicated Implementations - EMEA

Engineering Governance Specialist

Procurement Specialist

Digital Transformation Consultants

Member Support Specialist – Nights & Weekends

SRO Environment Specialist

Esourcing Specialist

Strategic Sourcing Specialist

Strategy Project Manager

Talent Specialist

Procurement Specialist

BI and Automation Specialist

Calian UK A3ES Project Manager

Geospatial Consultant

Project Manager

Procurement Specialist

Rehabilitation Specialist

Systems Engineer

I want to receive the latest job alerts for performance improvement specialist in bristol, eng

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