System development & application manager Work, Jobs in Bristol, Eng (with Salaries)

Software Customer Service Manager
Oxford Instruments plc —Bristol
- Azure
- Schematics
- Sales
- Annual leave
Senior Storage Program Manager
Hewlett Packard Enterprise —Bristol
- £111,000 - £211,000 a year
- Full-time
- PMP
- English
- Master's degree
Senior Project Manager – Technology & Business Change
Womble Bond Dickinson (UK) LLP —Bristol
- Hybrid work
- Travel
- IT
- Communication skills
Business Development Manager
Bristol Waste Company —Bristol
- £341,257 a year
- Full-time
- Negotiation
- Time management
- Annual leave
- Employee assistance programme
Quick apply
Head of Operations
ASDAN —Bristol
- £47,500 - £54,750 a year
- Full-time
- Hybrid work
- Management
- Supervising experience
- In-person
- Sick pay
Quick apply
Business Development Manager (Maritime)
CGI —Chippenham
- Full-time
- Sales
- Business development
- Presentation skills
Quick apply
Project Manager
Babcock International —Bristol
- Full-time
- Hybrid work
- Project management
- Annual leave
12d
Manager, Infrastructure & Capital Programmes (Programme Controls), Major Programmes, Human Capital
Deloitte —Bristol
- Hybrid work
- Management
- Analysis skills
- Project management
Digital Finance Product Manager for O2C & P2P
Airbus Operations Limited —Bristol
- Full-time
- Hybrid work
- Project management
- No degree
- IT
- Free parking
- Employee assistance programme
Bid coordinator
BAM UK & Ireland —Patchway
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Global IT Systems Manager
Buro Happold —Bath
- Analysis skills
- No degree
- Contracts
- Employee assistance programme
- Employee discount
Head of Service - Bristol - South Gloucestershire - Full Time - Permanent
HM Prison & Probation Service —Bristol
- £60,001 a year
- Full-time
- Hybrid work
- Presentation skills
- Bachelor's degree
- Leadership
- Annual leave
- Employee discount
Project Manager - Transformation
South Gloucestershire Council —Yate
- £50,269 - £53,460 a year
- Full-time
- PMP
- Project management
- No degree
- Annual leave
- Employee discount
Senior Revenue Growth Manager
YeoValley —Blagdon
- £68,000 - £73,000 a year
- Monday to Friday
- Hybrid work
- Management
- Leadership
- Communication skills
Quick apply
11d
Commissioning Manager
Kane Group —Bristol
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Project management
- Annual leave
- Employee assistance programme
Quick apply
7d
Subcontract Manager
Systems Engineering and Assessment Ltd —Bristol
- Up to £65,000 a year
- Call to connect
- Hybrid work
- IT
- Communication skills
- Negotiation
- Free parking
- Annual leave
PMO, Reporting and Digital Systems Consultant
AtkinsRéalis —Bristol
- Full-time
- Hybrid work
- Microsoft Office
- Communication skills
Project Manager
QinetiQ —Bristol
- £50,400 - £56,000 a year
- Full-time
- PMP
- Project management
- Agile
- Employee discount
Project Operations Manager
Buro Happold —Bath
- Hybrid work
- Microsoft Excel
- Engineering
- ERP systems
- Employee assistance programme
- Employee discount
Field Manager
M Group —Bristol
- Annual leave
- Employee assistance programme
7d

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Software Customer Service Manager

Oxford Instruments plc -
Bristol

Apply Now

Job details

Benefits

Annual leave
Company pension
Private medical insurance

Qualifications

TCP
Azure
Schematics
Sales
Customer service
.NET Core
C#
System design
English
SQL
C++
Programmable logic controllers
C
Continuous improvement
Network Protocols
GitHub
TCP/IP
MySQL

Full job description

We are thrilled to announce a fantastic opportunity for a permanent Software Customer Service Manager position located in Severn Beach, Bristol. In this role, you will act as a vital link between our Field Service Software Engineers and the Software Engineering team, driving the swift resolution of complex challenges while fostering continuous improvement through effective training, knowledge sharing, and valuable customer feedback. Additionally, you will provide exceptional support for OIPT software to clients in EMEAI and to external OIPT staff (including Process and Service Engineers) globally.

Key Responsibilities:

You will provide advanced software expertise and rapid escalation support to Customer Service Engineers in the field, ensuring timely resolution of complex technical issues, maximising customer uptime and feeding systemic improvement back into Product and Engineering teams.

Your contribution will reduce customer downtime, enhance customer trust, protect revenue, improve Customer Service Engineer capability and confidence and accelerate feedback loops from the field to OIPT.

Escalation Management & Incident Command
- Point of contact for software related escalating troubleshooting with complex issues.
- Act as incident lead during high‑severity issues—coordinate software engineering, service, and comms; run post‑incident reviews.
- Serve as the go-to for advanced troubleshooting and coordination with software engineering.

Support OIPT in a global HVM process support role, supporting:
- Tiger Teams:
  - Rapid Response.
  - Landing Team.
  - 1st in fab team (complex or HVM).
Lead in process L2 escalations to meet specifications.
Visiting customers where software reported issues are impacting the customer relationship.
Support in peaks in EMEAI, ASIA or US requirements for acceptance.
Work closely with HVM customers and OIPT on Continuous Improvement Projects as required.
Field Relationship & Liaison.
- Build trusted relationships with Service Engineers.
- 2nd line support of field service engineers and customers.
- Diagnosis and solution of software and hardware problems both by phone and email. This includes communication with people where English is not their first language.
Monitoring Critical Field Installations.
Track high-impact or complex installations and upgrades and proactively.
System acceptance & customer training.
- Customer facing during the tender process.
- Answer technical questions & provide solutions to new requirements.
- Demonstrate software to customers during system acceptance.
- Support in training of OIPT staff for new developments.
Liaise with Sales Team to provide useful background information.
Support the Head of Global service in developing accounts for future business.
Provide detailed and accurate record of expense incurred on behalf of the Company.

Education / Qualifications:

Apprenticeship and/or Degree in Software, Computing or a related field.

Professional Skills/Abilities:

Semiconductor/advanced manufacturing experience ·
Experience with complex systems, log analysis and diagnostics, and software-hardware integration.
Knowledge of Semiconductor processing techniques and system design.
In depth knowledge of Windows Software and experience working on real-time control systems.
Knowledge of hardware interfacing, including electrical schematics, is also desirable.
Experience with remote diagnostic tools and service environments, C#, .NET Core and WPF framework, C++, C, SQL (MySQL), and PLC programming.
Azure DevOps for task tracking and GitHub for version control & CI/CD pipelines.
Solid experience with several network protocols, TCP/IP, UDP, Modbus, EtherCAT etc.

Personal Qualities:

Calm under pressure – thrives in escalation scenarios.
Excellent communication with customers, and internal teams.
Enthusiastic and agile approach to complex tasks.
Can embrace ambiguity, extract necessary information and define clear objectives.
Ability to learn new technology and processes quickly.
Ability to convey ideas both technically and as best suited to the audience.
Shares information and knowledge to improve own and others contribution to the business.
Coaching mindset.

At Oxford Instruments Plasma Technology, we provide tools for the engineering of micro- and nano-structures, with customers using our process solutions to research and produce materials and semiconductors vital for everything from medical devices and diagnostics, to electric cars and quantum computers.

Benefits

In addition to a competitive starting salary, structured career development opportunities, and a good work-life balance, Oxford Instruments offers 25 days annual leave, early finish on Fridays, private healthcare, a share incentive plan, a defined contribution Group Personal Pension Plan, and a flexible benefits package that you can tailor to your own requirements

#LI-Hybrid #LI-AC1

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability. We encourage applications from people of all backgrounds and would ask you to get in touch if you are concerned about any barriers you feel you may be facing in your application process with us.

Note to recruitment agencies: Oxford Instruments operates a Preferred Supplier List, and we do not accept unsolicited agency CVs. Please do not forward candidate details in response to this advert, or to any Oxford Instruments employees or other company locations. Oxford Instruments is not responsible for any fees related to unsolicited CVs.

Apply Now

Refine Your Search

system development & application manager jobs in bristol, eng

Software Customer Service Manager

Senior Storage Program Manager

Senior Project Manager – Technology & Business Change

Business Development Manager

Head of Operations

Business Development Manager (Maritime)

Project Manager

Manager, Infrastructure & Capital Programmes (Programme Controls), Major Programmes, Human Capital

Digital Finance Product Manager for O2C & P2P

Bid coordinator

Global IT Systems Manager

Head of Service - Bristol - South Gloucestershire - Full Time - Permanent

Project Manager - Transformation

Senior Revenue Growth Manager

Commissioning Manager

Subcontract Manager

PMO, Reporting and Digital Systems Consultant

Project Manager

Project Operations Manager

Field Manager

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