Systems analyst Work, Jobs in Bristol (with Salaries)

IT Service Desk Analyst
Bristol City Council —Bristol
- £35,412 - £39,152 a year
- Full-time
- Hybrid work
- IT
- Communication skills
- Annual leave
- Flexitime
11d
IT Service Desk Analyst - 1st Line Support
Boeing —Bristol
- Customer service
- IT
- Communication skills
- Life insurance
IT Service Desk Analyst
Boeing —Bristol
- Customer service
- IT
- Communication skills
- Life insurance
Business Systems Analyst
Babcock International —Bristol
- Full-time
- Hybrid work
- CAD
- Engineering
- No degree
- Annual leave
IT Service Desk Analyst
Bath Spa University —Bath
- £29,588 - £33,002 a year
- Full-time
- Hybrid work
- Microsoft Office
- University
- Communication skills
- Annual leave
- Employee assistance programme
Impact Analyst
North Somerset Council —North Somerset
- £35,412 - £38,220 a year
- Part-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- Annual leave
1d
Engineering Systems Analyst (18m fixed term contract)
Rotork —Bath
- Hybrid work
- ERP systems
- Data analysis skills
- Analysis skills
Quick apply
IT Support Analyst
Atlas Copco Group —Bristol
- Hybrid work
- Azure
- Windows
- Microsoft Office
Service Desk Analyst
Landmark Information Group —Bristol
- Customer service
- Communication skills
- Time management
Test Analyst
Computershare —Bristol
- Full-time
- Hybrid work
- Scripting
- Software development
- Agile
- Work from home
Senior Manual Infrastructure Tester (DV Security Clearance)
CGI —Chippenham
- Full-time
- Azure
- SharePoint
- IT
Quick apply
PMO, Reporting and Digital Systems Consultant
AtkinsRéalis —Bristol
- Full-time
- Hybrid work
- Microsoft Office
- Communication skills
Business Analyst, People Transformation, Human Capital, Defence & Security, Technology and Transformation
Deloitte —Bristol
- Hybrid work
- Business development
- Analysis skills
- Organisational skills
Energy Billing Analyst
Optimised Group —Bristol
- Microsoft Excel
- Analysis skills
- Communication skills
- Annual leave
- Life insurance
Onsite Technical Analyst, IT Infrastructure Services Part Time 3 days per week, Bristol
Deloitte —Bristol
- Part-time
- Hybrid work
- Customer service
- Windows
- Microsoft Office
Business Analyst
Equisoft —Bath
- Up to £55,000 a year
- Full-time
- Hybrid work
- SQL
- Financial services
- SDLC
- Life insurance
3d
Systems Analyst
Weybourne —Malmesbury
- Full-time
- Microsoft Excel
- ERP systems
- SQL
- Free parking
- Annual leave
Quick apply
IT Support Analyst
Forestry Commission —Stoke Gifford
- £33,854 a year
- Weekend availability
- Hybrid work
- Windows
- Presentation skills
- Travel
9d
Environmental Data Analyst - 12 month FTC
Bristol Waste Company —Bristol
- £335,000 - £340,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Access
- Annual leave
- Employee assistance programme
Quick apply
Data Analyst
Assystem —Bristol
- Hybrid work
- Computer Science
- Engineering
- English
- Annual leave
- Flexible schedule
12d

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IT Service Desk Analyst

Bristol City Council -
Bristol

Apply Now

Job details

Full-time
£35,412 - £39,152 a year
11 days ago

Benefits

Annual leave
Flexitime
Company pension

Qualifications

Technical support
ITIL
Telecommunication
IT
Communication skills

Full job description

Full Time, Permanent - (37 hours per week, Monday to Friday)

An exciting opportunity has arisen within the IT Service Desk team for a motivated and well-organised individual to join us on a permanent basis.

We are seeking an enthusiastic, self-motivated, and highly organised individual with a flexible approach to work.

You should have a solid understanding of IT systems and a strong commitment to delivering excellent customer service.

This is a fast-paced role, requiring the ability to work efficiently under pressure while maintaining attention to detail and a high standard of service.

As the first point of contact for all users contacting the IT Service Desk, you will play a vital role in supporting colleagues across the organisation.

You will respond to incoming calls, emails, and tickets, accurately logging and managing each request within our service management system. Using your technical knowledge and access to the knowledge base, you will aim to resolve incidents and service requests at first contact wherever possible.

Where necessary, you will escalate unresolved issues to second or third-line support teams, ensuring clear and effective communication throughout.

The role also includes desktop support and troubleshooting across a range of areas, including software, hardware, networks, and telecommunications.

You will need strong technical knowledge, excellent problem-solving skills, and the ability to work collaboratively with colleagues, particularly within second-line teams. Excellent communication and interpersonal skills are essential, as you will interact with staff at all levels via telephone, the Service Desk portal, and in person (by appointment).

A solid understanding of the ITIL framework is essential, and you will be part of a team committed to developing and maintaining best practice service standards.

Key Responsibilities

Deliver high-quality customer service and user support as the primary point of contact.
Respond promptly to queries via phone, email, and the IT Service Desk portal.
Log and track all service requests and incidents accurately using the call management system.
Follow agreed procedures and contribute to the continuous improvement of service desk processes.
Work effectively with second- and third-line support colleagues to resolve more complex issues.
Take full ownership of incidents and service requests, managing them through to resolution.

What We’re Looking For

Ability to work effectively under pressure in a fast-paced environment.
Demonstrates an understanding of equality, diversity, and inclusion, in line with Bristol City Council’s Equality and Equal Opportunities Policy.
Strong written and verbal communication skills.
Confident in providing technical support over the phone in a professional and helpful manner.
Excellent problem-solving skills, with the ability to think logically and analytically.
Flexible and adaptable, with the ability to multitask and remain productive during both busy and quieter periods.
Familiarity with ITIL principles and an understanding of service levels (SLA/OLA).
A strong team player who can also work independently with minimal supervision.

Why Bristol City Council?

At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For most of our role’s hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice - mixing both home and office working.

Join us and you will receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you will be working in a supportive environment where you will have the chance to make Bristol a better place and contribute to its future.

How do I apply?

If you share our values and are ready to be part of our exciting journey please select the apply button below.

To be shortlisted for interview you’ll need to demonstrate how you meet each of the essential criteria in the Person Specification within the Further Information section of your application. On occasion we will receive high numbers of applications, we may then shortlist against the desirable criteria along with the essential criteria, so if you can, please demonstrate how you meet this in your application.

We're a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We'll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career.

For an informal discussion regarding this post, please contact Raz or Gemma at [email protected]

At Bristol City Council, we value having a workforce as diverse as the city we serve. We therefore welcome, develop and promote people from all sections of the community. Appointments will be made on merit.

The personal information section (including your name) you’ll complete as part of the application form will not be visible to hiring managers, but is used confidentially to make sure that everyone is treated fairly.

Apply Now

Refine Your Search

systems analyst jobs in bristol

IT Service Desk Analyst

IT Service Desk Analyst - 1st Line Support

IT Service Desk Analyst

Business Systems Analyst

IT Service Desk Analyst

Impact Analyst

Engineering Systems Analyst (18m fixed term contract)

IT Support Analyst

Service Desk Analyst

Test Analyst

Senior Manual Infrastructure Tester (DV Security Clearance)

PMO, Reporting and Digital Systems Consultant

Business Analyst, People Transformation, Human Capital, Defence & Security, Technology and Transformation

Energy Billing Analyst

Onsite Technical Analyst, IT Infrastructure Services Part Time 3 days per week, Bristol

Business Analyst

Systems Analyst

IT Support Analyst

Environmental Data Analyst - 12 month FTC

Data Analyst

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