About us
Safenames is a leading global domain name and brand protection company, working with some of the world’s most recognised brands to manage, protect and monetise their online presence. Based in Milton Keynes, we provide domain management, brand protection and digital brand services to a diverse international client base.
Our People & Culture function sits at the heart of the business, supporting the full employee lifecycle and helping Safenames attract, develop and retain outstanding people. We are a collaborative, people-first team committed to “creating an environment where everyone can feel engaged, supported and fulfilled”.
The role
Safenames is looking for a motivated and organised HR Assistant to join our People & Culture team. This is an entry-level HR role providing administrative and secretarial support across the full employee lifecycle, from onboarding new starters to maintaining accurate employee records and supporting day-to-day HR operations.
Working under the supervision of the Head of Legal & HR, the HR Assistant will be the first point of contact for employee queries, applying company policies with care, tact and impartiality. The role requires strong attention to detail, a high level of discretion and a genuine commitment to delivering an effective HR service to all Safenames employees.
Responsibilities
Onboarding & Employee Lifecycle Administration
- Manage and co-ordinate the end-to-end onboarding process for new starters, including background checks, reference gathering, right-to-work verification and new starter paperwork.
- Assist with inductions, ensuring new employees have access to the information, systems and resources they need from day one.
- Administer HR documentation across the employee lifecycle, including offer letters, right-to-work letters, contract amendments, bonus and pay review letters and offboarding paperwork.
- Maintain accurate and up-to-date employee records, including the employee directory, onboarding tracker, onboarding toolkit and employee hub.
- Communicate effectively with employees and management regarding HR policies, benefits, and procedures
- Monitor and update time-sensitive employee records such as visa and right-to-work expiry dates.
Onboarding & Employee Lifecycle Administration
- Act as a first point of contact for employee queries on HR matters, including company benefits, policies, procedures and general HR processes.
- Respond to employee queries with tact, impartiality and professionalism, signposting to the relevant policy, procedure or employee hub article where appropriate.
- Assist with employee relations procedures (disciplinary, grievance and performance) in an administrative capacity, including drafting invitations, taking notes and sending formal correspondence.
Data & Information Management
- Maintain and update all HR documentation and policies, ensuring records are accurate, current and stored in accordance with data protection requirements.
HR Policy & Service Support
- Implement established HR procedures and processes in accordance with Safenames’ policies and People & Culture standards.
- Apply policy knowledge, drawing on HR training or prior HR experience, to employee situations, using judgement about how policy applies to individual circumstances.
- Identify and flag gaps or issues in existing policies or procedures to HR Advisers, providing proactive insight to support HR service improvement.
Other duties
- Undertake any other administrative tasks of a similar level and nature as required by the Head of Legal.
- Support mandatory training and compliance activities as required.
- Contribute to a positive, inclusive and professional working environment within the People & Culture team.
Selection Criteria
Essential
- High level of written and verbal communication skills, including the ability to communicate with tact, impartiality and professionalism in sensitive situations.
- Strong organisational skills and attention to detail, with the ability to manage multiple tasks and priorities accurately under supervision.
- Experience in an administrative, secretarial, policy or customer-facing service role, demonstrating a commitment to accuracy and confidentiality.
- Ability to handle sensitive and confidential information responsibly, including personal data, in line with data protection requirements.
- Proficiency in Microsoft 365 applications (Outlook, Word, Excel, Teams) and the ability to learn new systems quickly.
- Demonstrable ability to follow established procedures and recognise when to escalate a matter to a more senior colleague.
- Genuine interest in a career in HR and a commitment to developing HR knowledge and skills in role.
Desirable
- CIPD Level 3 qualification (or currently studying towards it), or demonstrable equivalent HR knowledge or experience.
- Prior experience in an HR, People or recruitment administration role.
- Familiarity with HR information systems or employee management platforms (e.g. Monday.com or equivalent).
- Basic understanding of employment law, data protection principles and HR good practice.
- Experience of assisting with employee relations procedures in an administrative capacity.
Standard checks
All offers of employment are made subject to standard pre-employment screening. If you are offered the post, you will be asked to provide proof of your right to work in the UK, proof of your identity, and we may contact the referees you have nominated.
Equality of opportunity
Safenames is committed to equal opportunity and to creating an inclusive workplace where everyone is supported to succeed. We welcome applications from individuals of all backgrounds and believe that diversity of experience and perspective makes us a stronger, more innovative organisation.
No applicant or member of staff shall be discriminated against on the basis of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. Entry into employment and progression within employment will be determined solely by personal merit and the ability to perform the role.
Pay: £26,750.00-£29,492.00 per year
Benefits:
- Additional leave
- Casual dress
- Company events
- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- Health & wellbeing programme
- Life insurance
- Private dental insurance
- Private medical insurance
- Work from home
Work Location: Hybrid remote in Milton Keynes (Buckinghamshire, South East Region)
