Helpdesk technician Work, Jobs in Brockley Hill, Gtl (with Salaries)

Helpdesk Technician (1st line)
Cygnet IT Services CIC —Wallington
- £27,000 - £27,500 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
Quick apply
22h
Junior Helpdesk Support Technician
Techtronic Industries GmbH (TTI) —Maidenhead
- Full-time
- Microsoft Excel
- Customer service
- Computer literacy
IT Support Technician
Elevate Technology Group —Loughton
- £28,000 - £32,000 a year
- Customer service
- Microsoft Office
- Computer networking
IT Support Technician
Browne —Kings Langley
- £30,000 - £40,000 a year
- Full-time
- Azure
- Travel
- SharePoint
Quick apply
IT Desktop Support
Axiom Technologies —London
- Full-time
- Computer Science
- Windows
- Microsoft Office
- Flexible schedule
7d
IT Coordinator/ Helpdesk Technician
Wasserman Media Group LLC —London
- Full-time
- Azure
- Microsoft Outlook
- Microsoft Office
Mechanical Shift Technician
Sodexo —London
- £52,000 a year
- 12 hour shift
- Customer service
- Maintenance
- Microsoft Office
- Employee assistance programme
Quick apply
1d
ICT Apprentice Technician Level 3
HRUC Apprenticeships & Skills —Ruislip
- £14,976 a year
- Full-time
- English
- School
Coach - Working Smarter with AI
Corndel —London
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
2d
IT Operations Engineer
VERNE —London
- Full-time
- Hybrid work
- Azure
- Microsoft Outlook
- Customer service
Quick apply
18h
Electrical Technician
The London Clinic —London
- £43,000 - £45,000 a year
- Weekend availability
- Communication skills
- Employee discount
Multi-Skilled Technician
CBRE —London
- Full-time
- Customer service
- HVAC
- Communication skills
First Line Technical Support Engineer (Shift Patterns)
Krome Technologies Ltd —Chertsey
- £24,000 - £30,000 a year
- Full-time
- English
- Microsoft Office
- Travel
- Free parking
- Annual leave
Quick apply
Maintenance Technician
Hertford Regional College —Broxbourne
- £26,000 - £27,475 a year
- Full-time
- Driving
2d
First Line Technical Support Engineer
Krome Technologies Ltd —Chertsey
- £24,000 - £30,000 a year
- Weekend availability
- Azure
- English
- Microsoft Office
- Free parking
- Annual leave
Quick apply
Mobile Electrician
Equans —Croydon
- Full-time
- Carpentry
- Maintenance
- Plumbing
- Annual leave
- Employee assistance programme
2d
Service Desk Analyst
ECI - United Kingdom —London
- Azure
- Microsoft Outlook
- Customer service
Quick apply
Maintenance Technician - Electrical Bias
OCS Group —London
- Remote
- Customer service
- Maintenance
- Driving
Quick apply
13d
M&E Engineer
JLL —London
- Maintenance
- Microsoft Office
- Organisational skills
- Annual leave
- Employee assistance programme
M&E Shift Leader
JIK-Integral UK Limited —London
- £15 - £50 a day
- Overtime
- Microsoft Outlook
- Computer literacy
- Engineering
- Employee assistance programme
- Employee discount
Quick apply

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Helpdesk Technician (1st line)

Cygnet IT Services CIC
Wallington

Quick apply

Job details

Permanent | Full-time
£27,000 - £27,500 a year
22 hours ago

Qualifications

Software troubleshooting
Customer service
Technical support
IT support
Help desk

Full job description

Job summary

The Helpdesk Technician will provide 1st line support and act as the first point of contact for our customers, logging and triaging support requests & incidents as well as administering our helpdesk to help ensure that SLAs are met, support tickets are progressed, records are updated and customers are kept up to date.

As a member of the IT Support team you will be expected to build-up and maintain a good level of knowledge across Cygnet’s Services and demonstrate this when dealing with issues affecting our customers.

Role and responsibilities

Act as the first point of contact for all support requests & incidents.
Ensure all support requests & incidents are logged correctly whilst following the appropriate processes and procedures.
Perform the initial triage of support requests & incidents, resolving tickets where possible.
Assign or escalate tickets to an appropriate member of the Cygnet team where necessary.
Monitor tickets and ensure they are actioned to meet the Service Level Agreements.
Ensure tickets that are waiting customer or 3rd-party feedback are followed up and updated.
Monitor the progress of tickets for the technical services team and identify tickets that are stale or require action.
Ensure customers have relevant and concise feedback when working on their requests.
Ensure Service Desk resolutions are updated with relevant and concise information when each request is completed.
Update / create knowledge base articles when appropriate.
To work on tasks in priority order.
Carry out remote fault diagnosis, rectifying faults where possible, escalating to senior staff or arranging third party maintenance or support.
Be proactive in identifying potential improvements in processes and systems and report these to your line manager.
Work closely with other team members providing support where needed as and when requested.
Build and maintain customer & engineer documentation.
Take reasonable actions to ensure data and hardware is secure from unlawful attacks.
Ensure your knowledge of all company information is up to date.
Help create a friendly support team that is respected and trusted by all customers.
Maintain and improve your skillset with up-to-date date knowledge of current server, cloud, desktop and mobile operating systems.
Undertake administrative functions in supporting the Cygnet technical service portfolio, for example: user management, records management, backup and recovery.
Ensure all activities are undertaken in compliance with Health and Safety policy, equal opportunities policy and other policies and procedures that are provided.
Attend customer sites if required to assist with rectifying faults and installation of new equipment.

Pay: £27,000.00-£27,500.00 per year

Experience:

Service Desk: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

helpdesk technician jobs in brockley hill, gtl

Helpdesk Technician (1st line)

Junior Helpdesk Support Technician

IT Support Technician

IT Support Technician

IT Desktop Support

IT Coordinator/ Helpdesk Technician

Mechanical Shift Technician

ICT Apprentice Technician Level 3

Coach - Working Smarter with AI

IT Operations Engineer

Electrical Technician

Multi-Skilled Technician

First Line Technical Support Engineer (Shift Patterns)

Maintenance Technician

First Line Technical Support Engineer

Mobile Electrician

Service Desk Analyst

Maintenance Technician - Electrical Bias

M&E Engineer

M&E Shift Leader

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