Operations lead Work, Jobs in Brockley Hill, Gtl (with Salaries)

BRE Academy Operations Team Lead
BRE Group (Building Research Establishment) —Watford
- £40,000 - £43,000 a year
- Full-time
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
5d
BRE Academy Operations Team Lead
BRE —Watford
- £40,000 - £43,000 a year
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
5d
People Operations Lead, EMEA (1YR FTC)
WeWork —London
- Full-time
- Microsoft Powerpoint
- Spanish
- Microsoft Excel
Team Lead - US Operations
Lendable —London
- Full-time
- Hybrid work
- Heavy lifting
- Analysis skills
- Supervising experience
- Work from home
- Referral programme
Operations Lead
Healix International —Esher
- From £45,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Case management
- Annual leave
- Employee discount
Quick apply
6d
Site Lead, Teamsports
Avery Dennison —High Wycombe
- £29,400 - £47,040 a year
- Full-time
- Driving
- Travel
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
UK Operations Lead
Waymo —London
- £118,000 - £124,000 a year
- Full-time
- Engineering
- Master's degree
- Continuous improvement
7d
People Operations Regional Lead/Manager (EMEA)
PIMCO —London
- Full-time
- Continuous improvement
- Human resources
- AI
Senior / Lead Executive Recruiter (Robotics, Manufacturing & Operations)
Humanoid —London
- Full-time
- Leadership
- Communication skills
- Negotiation
- Annual leave
Quick apply
Regional Revenue Operations Lead
NetApp —Windsor
- Full-time
- Hybrid work
- Microsoft Excel
- Azure
- Salesforce
- Employee stock purchase plan
- Annual leave
Process Improvement Lead (x2 sought)
Computacenter —Hatfield
- Analysis skills
- Continuous improvement
- Communication skills
Workplace & Operations Lead - EMEA
JLL —London
- Customer service
- English
- Microsoft Office
Senior Business Change Lead
Elexon —London
- Up to £67,500 a year
- Hybrid work
- Azure
- Management
- Continuous improvement
14d
Government & LEA Service Unit Team Leader
Sky —London
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
- Free parking
- Employee discount
Regional Sector Lead (Health)
Willmott Dixon Group —Hitchin
- Full-time
- Management
- Business development
- No degree
EMEA FM Operations Lead
CBRE —London
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
13d
Operations Lead
Foundation Partners —London
- £50,000 - £70,000 a year
- Hybrid work
- IT
- Negotiation
Quick apply
11d
Global Product Team Lead Senior Director - Talent Acquisition, Alumni & Career Services
Boston Consulting Group —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Lead, GOC Talent Acquisition Operations
WPP Media —London
- Hybrid work
- IT
- Communication skills
- Negotiation
- Annual leave
- Employee discount
Delivery Operations Lead
Simply Business —London
- Full-time
- Hybrid work
- Analysis skills
- Annual leave
- Gym membership

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BRE Academy Operations Team Lead

BRE Group (Building Research Establishment) -
Watford

Apply Now

Job details

Full-time
£40,000 - £43,000 a year
5 days ago

Benefits

Free parking
Company pension

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
Administrative experience
Supervising experience
Organisational skills

Full job description

Make your mark at BRE!

BRE is a world-leading global organisation for innovation, science and data in the built environment. For over 100 years, we have supported governments, businesses and industry with pioneering research, testing and expertise. We are focused on growth, scale and expanding our global impact with products, services, standards and qualifications that address the challenges of a changing world. Driven by our purpose of helping everyone, in every building, everywhere, we are creating a safer, more sustainable built environment for people and planet.

About the role

As Academy Operations Team Leader, you'll lead the day-to-day delivery of learner, customer and administrative services across BRE Academy. From the moment a learner makes an enquiry through to course completion, certification and aftercare, you'll help ensure every interaction is professional, efficient and customer-focused.

You'll manage a team responsible for bookings, enrolments, examinations, qualifications, learner support and financial administration, while overseeing workloads, maintaining service standards and driving continuous improvement. Acting as a key operational leader, you'll work closely with colleagues across Product, Digital, Finance, Sales, Marketing and Technical teams, as well as trainers, awarding organisations and external partners, to ensure smooth and effective training delivery.

This role combines people leadership, operational management, customer service excellence and process improvement, making it ideal for someone who enjoys creating structure, solving problems and delivering measurable results.

Key responsibilities

Lead and support the Academy Operations team to deliver a consistently high standard of customer and learner service.
Manage day-to-day operational activities including course bookings, enrolments, assessments, qualification registrations, certification and learner support.
Monitor workload, priorities and resource planning to ensure effective delivery across online, virtual and classroom-based training programmes.
Act as an escalation point for complex learner, customer, operational and system-related issues.
Ensure learner, course, qualification and financial records are maintained accurately and in line with internal procedures.
Oversee key financial administration activities including invoicing, purchase requests, debt management support and month-end processes.
Coordinate operational arrangements for course delivery, including trainers, schedules, venues, virtual learning environments and learner communications.
Use data and performance metrics to monitor service levels and identify opportunities for improvement.
Lead process improvement initiatives that enhance efficiency, reduce errors and improve the overall learner journey.
Build strong, collaborative relationships with internal stakeholders, external partners and training providers.

What we're looking for

We're interested in people who can combine strong operational leadership with a genuine commitment to customer service and continuous improvement.

You'll ideally have:

Proven experience in an operations, administration, customer service, training delivery or education environment.
Previous experience leading, supervising or coordinating the work of a team.
Strong customer service skills with the ability to manage stakeholder relationships professionally and confidently.
Excellent organisational skills and the ability to prioritise competing demands in a fast-paced environment.
A high level of accuracy and attention to detail, particularly when managing records, data and administrative processes.
Experience working with booking, enrolment, examination, qualification, invoicing or related operational processes.
Strong problem-solving skills and a proactive approach to identifying and implementing improvements.
Good working knowledge of Microsoft Office applications, including Word, Excel, Outlook and Teams, together with experience using databases, CRM, learner management or customer management systems.
Confidence in handling escalations, supporting colleagues and maintaining service standards under pressure.
A collaborative approach, with the ability to build positive relationships across teams and with external stakeholders.

BRE Benefits

At BRE, we offer a competitive salary, reviewed annually, along with a comprehensive benefits package designed to support your financial security, well-being, and career development.

Financial & Security Benefits

Pension scheme – 5% employer-matched contribution

Life assurance – 4x your basic salary

Enhanced maternity package

Health & Wellbeing

HealthPartners cashback scheme – Reclaim costs on prescriptions, physiotherapy, dental care, and more

Onsite facilities – Restaurant, nursery, and free parking, including at-cost EV charging points

Career Development

Learning & development – Free access to BRE Academy and our online learning platform

Professional membership reimbursement

For full details on our benefits, visit: BRE Employee Benefits

Work Location Options

Mostly Remote – This role is primarily home-based, with occasional travel to our head office in Watford for planned meetings (Once per quarter).

Our Recruitment Process

As part of our recruitment process we will be conducting 10-30 minute phone screening calls via an AI recruiter called Ryan with all shortlisted candidates. The information gathered from this screening will be used to help assess your suitability for the position.

Note to Employment Agencies

At BRE, we value the relationships we have built with our preferred recruitment partners. We do not accept unsolicited CVs from employment agencies. Any CVs submitted directly to a BRE employee or hiring manager without a signed BRE Employment Agency Agreement and an active engagement for the specific role will be considered unsolicited. In such cases, no fees will be payable should the candidate be hired through this or any other means.

Equal Opportunities Statement

BRE is an equal opportunities employer. We assess all qualified applicants based on merit and do not discriminate on the grounds of race, colour, religion, sex, age, national origin, disability, veteran status, genetic information, or any other legally protected characteristics.

Department

BPS Operations

Locations

Watford

Remote status

Fully Remote

Yearly salary

£40,000 - £43,000

Employment type

Full-time

About BRE

BRE contributes to a thriving and sustainable world by developing science-led solutions to built environment challenges. Our vision is to be the world-leading innovation, science, and data hub for the built environment. We’re ambitious in terms of quality and global scope. We want governments and commercial markets to recognise us and demand our services, products and solutions. We want to be world-class, innovative, science-led and provide solutions.

Founded in 1921

Co-workers 500+

Apply Now

Refine Your Search

operations lead jobs in brockley hill, gtl

BRE Academy Operations Team Lead

BRE Academy Operations Team Lead

People Operations Lead, EMEA (1YR FTC)

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Operations Lead

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UK Operations Lead

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