Finance partner Work, Jobs in Brompton, Nyk (with Salaries)

Senior Customer Service Manager
Corporate Trade Supplies UK —Northallerton
- £45,000 - £50,000 a year
- Full-time
- CRM software
- Customer service
- ERP systems
Quick apply
Graduate Management Trainee - Stockton on Tees / Darlington
Enterprise Mobility —Stockton-on-Tees
- Full-time
- Sales
- Customer service
- Bachelor's degree
Delivery Partner Manager, UK/IE Delivery Partner Managers
Amazon UK Services Ltd. —Middlesbrough
- Weekend availability
- Oracle
- Salesforce
- English
Sales Office Manager
JS Woodcraft Ltd —Stillington
- £40,000 - £44,000 a year
- Full-time
- CRM software
- Microsoft Excel
- ERP systems
- Free parking
- Health & wellbeing programme
Quick apply
Senior Young Dads Worker Tees Valley
Inspired Human Resources Ltd —Middlesbrough
- £30,321 a year
- Full-time
- Hybrid work
- Social media management
- Supervising experience
- Project management
Quick apply
7d
Finance Benefit and Debt Advisor
Employment —Northallerton
- Up to £30,000 a year
- Full-time
- Travel
- Negotiation
Graduate Management Trainee - Middlesbrough
Enterprise Mobility —Middlesbrough
- Full-time
- Sales
- Customer service
- Bachelor's degree
Finance Manager - UK Office - Part Time
Paul Gough Media —Hartlepool
- £40,000 - £50,000 a year
- Part-time
- QuickBooks
- In-person
Quick apply
Assistant Practice Manager
Eccles Heddon Solicitors Ltd —Ripon
- £27,000 - £37,000 a year
- Part-time
- English
- Microsoft Office
- Front desk
- Free parking
- Bereavement leave
Quick apply
2d
Area Sales Manager - North | AW Trade Sales UK & I
Xylem —Thirsk
- Full-time
- Sales
- Business development
- Bachelor's degree
Senior Commercial Procurement Category Manager
Glanbia Foods —Middlesbrough
- Engineering
- Master's degree
- Bachelor's degree
- Employee discount
Principal Structural Engineer
North Yorkshire Council —Northallerton
- £50,000 - £60,000 a year
- Full-time
- AutoCAD
- Microsoft Office
- IT
- Employee assistance programme
Senior Structural Engineer
North Yorkshire Council —Northallerton
- £45,000 - £55,000 a year
- Full-time
- AutoCAD
- Microsoft Office
- IT
- Employee assistance programme
Commissioning and Contracting Assistant
North Yorkshire Council —Northallerton
- £34,434 - £38,220 a year
- Organisational skills
3d
Community Development Worker
Moneywise Credit Union —Teesside
- £24,454 - £26,147 a year
- Full-time
- Hybrid work
- Social media management
- Presentation skills
- Driving
- Health & wellbeing programme
- Bereavement leave
Quick apply
6h
HR Manager
Cicor —Hartlepool
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Life insurance
Quick apply
Fleet Controller
Power T&D —Darlington
- Full-time
- Hybrid work
- Maintenance
- Organisational skills
- IT
Quick apply
Graduate Management Trainee - Harrogate
Enterprise Mobility —Harrogate
- Full-time
- Sales
- Customer service
- Bachelor's degree
Senior Quantity Surveyor
Saur Europe —Billingham
- Full-time
- Hybrid work
- Analysis skills
- Construction experience
- Communication skills
Quick apply
Finance and Payroll Officer
ELM Alliance LTD —Middlesbrough
- £17,680 a year
- Temporary
- Microsoft Office
- Data entry
- IT
- Free parking
- Sick pay
Quick apply

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finance partner jobs near brompton, nyk

Senior Customer Service Manager

Corporate Trade Supplies UK
Northallerton

Quick apply

Job details

Permanent | Full-time
£45,000 - £50,000 a year

Benefits

Company events
On-site parking

Qualifications

CRM software
Customer service
Supply chain
ERP systems
Six Sigma
Analysis skills
Project management
Continuous improvement
Business
Operations
Leadership

Full job description

Company Overview

Corporate Trade Supplies (CTS) is a leading provider of PPE, corporate branded clothing, and promotional products, dedicated to supporting businesses across the region with quality supplies and exceptional service. Our mission is to help companies enhance their brand presence while ensuring safety and professionalism.

Role Purpose

The Senior Customer Service Manager is responsible for leading and developing the customer service function to deliver an exceptional customer experience. The role oversees Service Performance and Continuous Improvement activities, ensuring customers receive accurate, timely and professional support throughout the entire customer journey.

The position plays a critical role in driving customer retention, operational efficiency, and service excellence while building strong relationships with key customers and internal stakeholders. This is a senior leadership role is responsible for the strategic and operational management of customer service, order management, and customer satisfaction activities, ensuring the organisation consistently delivers an outstanding customer experience while achieving business performance objectives.

Key Responsibilities

Customer Service Leadership

Lead, coach and develop the customer service and order management teams.
Establish a customer-centric culture focused on service excellence and continuous improvement.
Define departmental objectives, KPIs and performance standards.
Devise SOP and training to Implement best practice customer service
Drive employee engagement and foster a high-performing team environment.

Order Management

Drive order lifecycle efficiency from order receipt through to delivery and invoicing.
Manage order fulfilment performance, identifying and resolving issues proactively.
Collaborate with Sales, Supply Chain, Procurement, Operations and Finance teams to ensure customer requirements are met.
Develop processes to improve order accuracy, lead times and customer communication.

Customer Experience

Develop & implement strategies to improve customer satisfaction, loyalty and retention.
Manage customer feedback, complaints and service metrics.
Lead customer issue resolution and escalation management processes.
Conduct customer reviews and identify opportunities to enhance service delivery.
Drive Voice of Customer initiatives and implement action plans based on customer insights.

Operational Performance

· Monitor, analyse and report all key performance indicators to identify operational improvements of the following:

Customer Satisfaction (CSAT), Net Promoter Score (NPS), Order Accuracy, On-Time Delivery, Service Level Achievement, Complaint Resolution Time and Customer Retention

Stakeholder Management

Act as the senior point of contact for customer service escalations.
Build strong relationships with key customers and strategic accounts.
Partner with commercial teams to support customer growth initiatives.
Able to work across all departments with various stakeholders

Continuous Improvement

Lead customer service transformation and improvement projects.
Utilise data and analytics to drive informed decision-making and improvements
Identify opportunities for automation and process optimisation.
Support business change initiatives and customer experience programmes.

Skills & Experience

Essential

Significant experience in a customer operations leadership role.
Proven experience in order management and customer service functions.
customer experience and customer satisfaction methodologies.
Experience leading and developing high-performing teams.
Strong analytical and problem-solving skills.
Excellent communication and stakeholder management abilities.
Experience working with ERP and CRM systems.
Demonstrated success in delivering service improvement initiatives.

Desirable

Experience in retail, manufacturing, distribution, wholesale, or supply chain environments.
Knowledge of Lean, Six Sigma or continuous improvement methodologies.
Project management experience.
Degree-level qualification in Business, Operations, Customer Experience or related field.

Key Competencies

Strategic Thinking
Commercial Awareness
Decision Making
Problem Solving
Influencing & Negotiation
Continuous Improvement
Performance Management
Collaboration & Teamwork

Pay: £45,000.00-£50,000.00 per year

Benefits:

Company events
On-site parking

Experience:

Leadership: 5 years (required)
Customer service: 10 years (required)

Work Location: In person

Quick apply

Refine Your Search

finance partner jobs in brompton, nyk

Senior Customer Service Manager

Graduate Management Trainee - Stockton on Tees / Darlington

Delivery Partner Manager, UK/IE Delivery Partner Managers

Sales Office Manager

Senior Young Dads Worker Tees Valley

Finance Benefit and Debt Advisor

Graduate Management Trainee - Middlesbrough

Finance Manager - UK Office - Part Time

Assistant Practice Manager

Area Sales Manager - North | AW Trade Sales UK & I

Senior Commercial Procurement Category Manager

Principal Structural Engineer

Senior Structural Engineer

Commissioning and Contracting Assistant

Community Development Worker

HR Manager

Fleet Controller

Graduate Management Trainee - Harrogate

Senior Quantity Surveyor

Finance and Payroll Officer

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