Handler Work, Jobs in Broughton, Nth (with Salaries)

Claims/Customer Experience Coordinator (Leak Detection)
BELFOR UK Ltd —Wellingborough
- £26,605.80 a year
- Full-time
- Organisational skills
- Computer skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
2d
Legal Operations Administrator (7 months FTC)
National Accident Law - Advert Layout —Kettering
- £26,350 a year
- Full-time
- Customer service
- Computer literacy
- Computer skills
- Annual leave
- Employee discount
Quick apply
Hanlder
FedEx EU —Milton Keynes
- £13.29 an hour
- Full-time
- Communication skills
- Free parking
- Employee assistance programme
4d
Liability Claims Handler
Gallagher Bassett —Blisworth
- Remote
- Customer service
- Organisational skills
- Communication skills
- Employee stock purchase plan
- Life insurance
Claims Handler
Gallagher Bassett —Blisworth
- Full-time
- Hybrid work
- Computer skills
- Communication skills
- Negotiation
- Work from home
Contact Handler
Leicestershire Police —Leicester
- £27,204 - £30,333 a year
- Full-time
Senior Case Handler
Nationwide Building Society —Northampton
- From £32,000 a year
- Full-time
- Data analysis skills
- Financial services
4d
Credit Hire Advisor
Hastings Direct —Leicester
- From £28,800 a year
- Full-time
- Hybrid work
- In-person
- Communication skills
- Life insurance
- Referral programme
Customer Service Advisor - Weekend Shifts
Crawford —Milton Keynes
- £12.85 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- Data entry
- Health & wellbeing programme
- Gym membership
Quick apply
3d
Handler
FedEx EU —Milton Keynes
- £13.29 an hour
- Part-time
- Communication skills
- Free parking
- Employee assistance programme
4d
SIA Door Supervisor and Event Staff
Exclusive Protection Services ltd —Bedford
- From £14 an hour
- Temporary
- Customer service
- English
- Travel
Quick apply
Motor Claims Desktop Engineer
Hastings Direct —Leicester
- Full-time
- Hybrid work
- Continuous improvement
- Annual leave
Regulatory Complaint Handler
NEXT —Leicester
- £14.66 - £16.99 an hour
- Full-time
- Communication skills
- Banking
- Free parking
- Employee discount
Material Handler
Navara Oat Milling Ltd —Kettering
- £28,000 a year
- Full-time
- Forklift
- Quality control
- Warehouse experience
Quick apply
Subsidence Claims Handler
Hastings Direct —Leicester
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
Complaints Handler
Allica Bank —Milton Keynes
- Full-time
- Hybrid work
- Banking
Commercial Account Handler/Insurance Advisor
Coversure —Rugby
- £30,000 a year
- Monday to Friday
- Hybrid work
- Organisational skills
- Communication skills
Quick apply
TPA Liability Claims Handler
Crawford & Company Adjusters (UK) Ltd —Milton Keynes
- Remote
- Customer service
- Organisational skills
- Communication skills
Quick apply
Business Development Executive
Jensten Group —Huntingdon
- Remote
- Business development
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
Quick apply
Customer Service Advisor
Crawford —Milton Keynes
- From £24,479 a year
- Full-time
- Data entry
- In-person
- Health & wellbeing programme
- Gym membership
Quick apply
3d

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Claims/Customer Experience Coordinator (Leak Detection)

BELFOR UK Ltd -
Wellingborough

Quick apply

Job details

Full-time
£26,605.80 a year
2 days ago

Benefits

Free flu jabs
Annual leave
Company pension
Employee assistance programme
Life insurance

Qualifications

Customer service call handling
Stakeholder liaison
GCSE
Case note recording
Case record updates
Internal department liaison
Microsoft Office Suite
Insurance claims handling experience
Organisational skills
Computer skills
Customer support
Customer interaction
Clerical experience
Communication skills
Certificate in Insurance

Full job description

CUSTOMER EXPERIENCE COORDINATOR (LEAK DETECTION)

We are looking for a skilled and knowledgeable Claims Coordinator with a passion for excellent customer service to join our local team. We want you to help us ensure that every touchpoint with BELFOR is engaging, efficient and effective

ROLE PURPOSE

BELFOR is seeking a skilled and customer focused Claims Handler to join our growing Leak Detection Department. This role is responsible for managing leak detection claims from initial instruction through to completion, ensuring an outstanding customer experience at every stage of the journey.

As the central point of contact for policyholders, insurers, clients, field technicians, and subcontractors, you will coordinate the administrative and operational aspects of Leak Detection claims, ensuring all activities are completed efficiently, accurately, and in accordance with client service level agreements (SLAs). You will play a key role in supporting customers through what can often be a stressful situation, providing clear communication, empathy, and professional claim management throughout the process.

KEY OUTCOMES & RESPONSIBILITIES

Manage Leak Detection claims from receipt of instruction through to job completion and claim closure.
Act as the primary point of contact for policyholders, insurers, loss adjusters, technicians, and internal stakeholders.
Maintain regular communication with customers throughout the claim lifecycle, providing updates, arranging appointments, and resolving queries.
Review new instructions and ensure claims are progressed within client and insurer service level agreements.
Coordinate Leak Detection appointments and allocate work to technicians based on location, availability, and job requirements.
Monitor claim progress and proactively identify and resolve any delays or issues.
Accurately maintain claim records, case notes, reports, and supporting documentation within internal and client management systems.
Liaise with insurance companies, loss adjusters, private clients, contractors, and internal departments to facilitate timely claim progression.
Review Leak Detection technician reports and ensure all required information has been obtained accurately before progressing claims to the next stage.
Ensure customers receive a consistently high standard of service, demonstrating empathy and professionalism throughout their claim journey.
Support achievement of departmental KPIs, service levels, and customer satisfaction targets.
Escalate complex or high-priority cases appropriately and provide timely updates to management.

SKILLS AND EXPERIENCE REQUIRED

Previous experience handling claims, insurance administration, customer service, scheduling, or a similar coordination role.
Experience managing customer interactions via telephone and email.
Strong understanding of customer service principles and the ability to handle sensitive conversations with empathy.
Experience working within process driven environments and meeting service level agreements.
Excellent organisational skills with the ability to manage multiple claims simultaneously.
GCSE Maths and English (or equivalent).

PREFFERED SKILLS & KNOWLEDGE

Previous experience within the insurance, property restoration, Leak Detection, or building repair sectors.
Knowledge of the property claims process and insurance industry practices.
Experience using claims management systems, scheduling software, or client portals.
Strong IT skills, including Microsoft Office applications and Excel.
Excellent verbal and written communication skills.
Strong attention to detail and accuracy when managing claim records.
Ability to prioritise workloads and adapt to changing business demands.
Problem-solving skills with a proactive approach to claim progression.
Ability to work effectively both independently and as part of a team.

WHAT SUCCESS LOOKS LIKE

The successful customer experience coordinator will deliver excellent customer outcomes by ensuring claims are managed efficiently, communication is proactive, and all stakeholders are kept informed throughout the process. They will take ownership of claims from instruction to completion, helping BELFOR maintain exceptional service standards and customer satisfaction while supporting the continued growth of our Leak Detection Department.

BENEFITS

28 days annual leave
Annual pay review
Employee Bonuses
Retirement Pension Plan
Life Insurance
Health Cash Plan
Employee Assistance Programme
Induction and E learning
Annual Flu Vaccination
Eye Test

Pay: £26,605.80 per year

Work Location: In person

Quick apply

Refine Your Search

handler jobs in broughton, nth

Claims/Customer Experience Coordinator (Leak Detection)

Legal Operations Administrator (7 months FTC)

Hanlder

Liability Claims Handler

Claims Handler

Contact Handler

Senior Case Handler

Credit Hire Advisor

Customer Service Advisor - Weekend Shifts

Handler

SIA Door Supervisor and Event Staff

Motor Claims Desktop Engineer

Regulatory Complaint Handler

Material Handler

Subsidence Claims Handler

Complaints Handler

Commercial Account Handler/Insurance Advisor

TPA Liability Claims Handler

Business Development Executive

Customer Service Advisor

I want to receive the latest job alerts for handler in broughton, nth

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