Delivery manager Work, Jobs in Bungay, Sfk (with Salaries)

Customer Service Manager - Rackheath
Angling Direct —Rackheath
- From £39,500 a year
- Customer service
- Leadership
Quick apply
11d
Junior Service Delivery Manager
Ericsson —Norwich
- Computer Science
- Engineering
- English
Branch Sales Manager
Travis Perkins —Norwich
- Weekend availability
- Sales
- Communication skills
- Negotiation
- Employee discount
Client Development Manager
NielsenIQ —Norwich
- £33,000 - £40,000 a year
- Full-time
- Sales
- English
- SQL
- Employee assistance programme
- Flexible schedule
Quick apply
Holding Store Manager - Lowestoft
New Look —Lowestoft
- Full-time
- Management
- Organisational skills
- Communication skills
- Employee discount
10d
Site Delivery Lead - Civils
Assystem —Leiston
- Hybrid work
- Engineering
- Project management
- Contracts
- Annual leave
- Flexible schedule
Contact Centre Team Manager - Customer Service
Careline365 —Norwich
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Analysis skills
- Free parking
- Employee assistance programme
6d
Sales and Trade Centre Manager
Kier Group —Wymondham
- Full-time
- Sales
- Communication skills
13d
Senior Account Manager/Customer Success Manager
Verisk —Norwich
- Full-time
- IT
- Annual leave
- Life insurance
Graduate OPS Area/Shift Manager - UK , Amazon Operations
Amazon UK Services Ltd. - A10 —Norwich
- Full-time
- Microsoft Word
- Microsoft Outlook
- Data analysis skills
Assistant Branch Manager
Timber Services UK —Stowmarket
- £33,000 - £35,000 a year
- Full-time
- Management
- Sales
- Microsoft Office
- Store discount
- Employee discount
Quick apply
9d
Customer and Trading Manager - Nightshift
Sainsbury's —Great Yarmouth
- From £31,700 a year
- Night shift
- Management
- Customer service
- Leadership
- Employee discount
1d
Furniture & Craft Emporium Manager
Big C Cancer Charity —Wymondham
- £26,680 - £29,442 a year
- Part-time
- Warehouse experience
- IT
- Retail management
- Employee assistance programme
- Sick pay
Quick apply
2d
Assistant Store Manager
Mountain Warehouse —Great Yarmouth
- Full-time
- Customer service
- Merchandising
- Warehouse experience
- Annual leave
- Employee assistance programme
Quick apply
11d
Team Leader
Flying Tiger Copenhagen —Norwich
- Weekend availability
- Leadership
- Communication skills
- Annual leave
3d
Supermarket Shift Leader
Haven —Gorleston-on-Sea
- Up to £13.71 an hour
- Part-time
- Leadership
- Communication skills
- Employee discount
Quick apply
Internal Opportunity: Account Manager (Mid-Market)
Epos Now —Norwich
- Full-time
- Hospitality
- Sales
- Salesforce
Strutt & Parker - Associate Director/Senior Associate Director - Estates and Farm Agency Team
BNP Paribas —Norwich
- Full-time
- Presentation skills
- Annual leave
- Employee discount
6d

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People Advisor
Saffron Housing Trust —Norwich
We offer specialist homes for older and vulnerable adults and are committed to providing new homes to help solve the housing crisis.
£40,500 a year
12d
Team Leader
Kier Group —Norwich
Hold a Full driving licence with B+E towing entitlement. Managing stock control, timesheets, and maintaining professional relationships with customers and…

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Customer Service Manager - Rackheath

Angling Direct -
Rackheath

Quick apply

Job details

From £39,500 a year
11 days ago

Qualifications

Customer service
Zendesk
Leadership

Full job description

Customer Service Manager - Hybrid | Head Office, Rackheath, Norwich | Experienced people leader role I Salary from £39,500pa

Do you have what it takes to lead the future of customer experience at Angling Direct?

At Angling Direct, we are on an exciting journey as the UK’s leading specialist fishing tackle retailer and a growing omnichannel business across the UK and Europe. We are looking for an experienced Customer Services Manager to lead, develop and shape our Customer Services function as we continue to grow and put the customer at the heart of everything we do.

This is a high-impact leadership role for someone who knows what great customer service looks like and has the experience, energy and confidence to run a busy customer service operation day to day, while also building it for the future. You will lead and support the team, manage service performance, champion customer insight and help shape a smarter, more efficient and more technology-enabled customer experience.

The Opportunity

As Customer Services Manager, you will take ownership of our customer service operation, ensuring customers receive knowledgeable, responsive and professional support across all channels. A key part of the role will be leading the team day to day, managing priorities, workloads, service levels, quality standards and escalations, while bringing structure, pace and strong leadership to the function. You will also identify opportunities to improve processes, reduce customer effort and make better use of technology, data, automation and AI-enabled tools.

You will work closely with Technology, Marketing, Ecommerce, Retail Operations, Warehousing and Logistics to ensure customer feedback is understood, acted on and used to improve the wider customer journey.

What You’ll Be Doing

Lead, coach and develop a high-performing Customer Service team
Build a positive, accountable and customer-focused team culture
Oversee the day-to-day running of the team, including workload management, priorities, rotas, performance, quality and escalations
Improve customer satisfaction, response times, service levels and quality standards
Use data, insight and customer feedback to identify trends, root causes and improvement opportunities
Own and optimise customer service platforms, including Dixa, Zendesk or similar customer service technologies
Identify opportunities to improve efficiency through automation, self-service and smarter workflows
Act as the voice of the customer across the business, influencing improvements to the wider customer journey
Partner cross-functionally with teams across Ecommerce, Technology, Marketing, Retail, Warehousing and Logistics.

What We’re Looking For

We are looking for a confident and credible customer service leader who can balance hands-on operational management, people leadership and continuous improvement. You may already be leading a customer service, contact centre or customer experience function within retail, ecommerce, consumer goods or another fast-paced customer-facing environment, with proven experience of running a team and managing day-to-day service delivery.

You will bring professionalism, strong leadership skills, a practical and improvement-focused mindset, and the ability to turn customer insight into meaningful action. Experience using customer service platforms such as Dixa, Zendesk or similar systems is important, alongside confidence using reporting tools, automation or AI-enabled support solutions to improve service quality and efficiency.

Why Join Angling Direct?

Join the UK’s leading specialist fishing tackle retailer
Be part of a growing omnichannel business with ambitious plans across the UK and Europe
Shape and modernise a key customer-facing function
Work in a role with real ownership, visibility and influence
Use customer insight, technology and innovation to make a measureable impact
Join a passionate, knowledgeable and customer-focused business where your leadership can make a genuine difference.

Ready to Lead the Next Stage of Our Customer Experience?

If you are an experienced customer service leader who can inspire a team, improve performance and help shape a modern, customer-first service operation, or know someone who is, we would love to hear from you.

Apply today and help us deliver exceptional experiences for every Angling Direct customer.

Closing date for applications: 17 July 2026

Quick apply

Refine Your Search

delivery manager jobs in bungay, sfk

Customer Service Manager - Rackheath

Junior Service Delivery Manager

Branch Sales Manager

Client Development Manager

Holding Store Manager - Lowestoft

Site Delivery Lead - Civils

Contact Centre Team Manager - Customer Service

Sales and Trade Centre Manager

Senior Account Manager/Customer Success Manager

Graduate OPS Area/Shift Manager - UK , Amazon Operations

Assistant Branch Manager

Customer and Trading Manager - Nightshift

Furniture & Craft Emporium Manager

Assistant Store Manager

Team Leader

Supermarket Shift Leader

Internal Opportunity: Account Manager (Mid-Market)

Strutt & Parker - Associate Director/Senior Associate Director - Estates and Farm Agency Team

Discover related jobs

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